All Service Air Conditioning & Heating

Let me start by saying we are very sorry it came to this. We pride ourselves in doing good and honest work for our customers. As for this situation, we did have problems solving the water leak problem. Normally it is a simple fix, but sometimes you run into one that gives you problems, as this one...

did. yes we went out several times, we ended up raising the entire air handler to get more slope on the drain line. as for the 4 times we had to go out, we only charged 58.00. The other 3 were no charge. The last time out we found the evaporator coil freezing up and leaking Freon. we agreed to replace the coil for a certain price, which I had given 200.00 off on the labor. both parties agreed. the factory distributor sent us the wrong coil, so we were not able to do the job the day of the appointment. . distributor told us they could have the coil in 1to 2 days. instead we sent someone to get the coil to another distributor out of town 4hrs.round trip. the correct coil also cost us 340.00 more than the original one, which we explained to the customer we would take care of. I feel we have more than done our part to compensate our customer. We are installing the new, correct coil today. Sincerely [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]