All Side Realty

Case ID: [redacted]To Whom It May Concern,This is [redacted] ([redacted]) Writing to you concerning the tenant complaint about hersecurity deposit. Tenant moved out of the property at the end of April 2016 and wesent her a move out report on May 11th, 2016 concerning some deductions from hersecurity...

deposit based on the move-out status of the unit. Upon her consent on theamount, we issued her a refund of $469,46 on May 23rd, 2016 and mailed the check tothe address she provided to us. However, the check was returned to our office and wereached out to her to find another way to send her the refund and she gave us her bankaccount on June 10th and we requested the wire on June 22, 2016. Based on our workload, we do wire/ACH deposit once every one or two weeks and I sent the tenant wirerequest record when she inquired on the refund status. We have no intention to holdthis tenant’s security deposit.The email record between the tenant and us and the original refund check copy areboth attached here.We checked with the tenant and the refund has been received.Should you have any questions or concerns, please do not hesitate to contact us.Thank you,[redacted]Property Manager[redacted]
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