All-Size Blacktop Sealing

Review: All-size Blacktop sealed our driveway. Promised if not done right they would return and correct any problems. Job was done sloppy. Many Cracks were not filled and will hold water. Called them twice to see when they were going to finish the job and getting the bums rush. We paid over $700.00 to have it done right and it seems like they won`t return. My wife paid them by check. She should have paid them when the job was done. Our driveway is now exposed to erosion and the company seems to care less.Desired Settlement: Same as Resolution

Business

Response:

We have met previously with the homeowner on a couple of separate occasions since the sealcoating was completed and assured him that the cracks in his driveway are filled with genuine rubber to prevent the water from seeping into the cracks and beneath the asphalt. Once the cracks have been filled with hot rubber and allowed to harden, the asphalt is sealed with a quality topcoat blacktop sealer. We have informed the individual that this seals the asphalt from water and moisture and prevents erosion, despite the dips in the driveway where water may collect after a rain. Any hairline cracks or areas that are "alligatored" are not filled but simply protected with the sealant. Alligatored areas are best repaired by removal of the asphalt to the base material and patched or replaced by an asphalt company. This was recommended to the homeowner at the time we met. Filling cracks and coating with sealant will prevent further erosion of the existing asphalt, but it does not provide a new layer of blacktop.We will again be visiting the homeowner either Saturday (tomorrow) or Monday the 16th.

Business

Response:

In our last response, we indicated that we would return and respond to the homeowner's complaint as time permitted, within two weeks of that complaint. We then received this final rejection from the homeowner from Revdex.com through the mail, on September 14, AFTER we had been at the homeowner's property and handled his complaint, within the time promised. The homeowner was satisfied and extremely happy with the results at our last visit. He was provided with a copy of his contract. We assume that this last rejection we received had been sent prematurely, before we were able to return to the property. In response to the telephone issue, this must be in error. The telephone is through a wireless carrier and has never been disconnected or discontinued. Our phone number is printed on all agreements, invoices, business cards and web pages.

Consumer

Response:

Our complaint against All Size Blacktop Sealing has been resolved.. The company came over and redid the whole driveway, (Not just a re-patch.).We are now well satisfied. Thanks everyone for their cooperation..