All Smile Dental Corp

Review: I went to this office and was told I needed a "deep cleaning." Office personnel provided an estimated cost prior to the service which indicated all fees would be covered by insurance. Several weeks later I received a bill without any explanation of charges. I made several calls to the office and was told that the person in charge of billing was out, or would get back to me and that it would take several weeks for them to resolve the issue. In the meantime I was advised to hold payment until the issue was resolved. Nearly a year later I received a bill with finance charges. We went to the office and offered to pay the original charge but refused to pay the interest charges as I was specifically told to not make a payment until we heard back from the billing person. The girl at the office refused our money. She stated that the entire office staff had changed and that they were aware that the previous staff would tell patients services would be covered when they knew they would not. She said she would have to speak to the office manager who was the only one who could zero out the finance charges. She told us we could make an appointment to come in and sit down with the office manager. She then told us that she would speak to the office manager, review our file and contact us no later than Tuesday, which would have been October 1, 2013. We have not heard a word. Yesterday we received another bill, with additional finance charges.

I have researched this company, unfortunately after utilizing their services. They have a horrible reputation. There have been 10 complaints filed with the Revdex.com and the reviews on Yelp are scathing. We have reported them to the dental board and our insurance company.Desired Settlement: We want the finance charges waived. We would also like a detailed explanation of charges and insurance payments received.

Review: 1. Came to this office through my ins Delta Dental for a basic cleaning. Service was quoted, insurance verified and co pay paid. They put through an additional charge that was not authorized. I called 20 times and stopped by the office only to be told no one can help. I had American Express reverse the charge which they did.

2. I received my EOB and noticed many charges for services not performed, again called numerous times to get resolved left messages for xx and xx and never received a call back.

3. Today I get a call from xx for payment, I promptly return her call, as at last a live person and my desire is to pay for a service rendered and if INS fell short. All she could say was an erroneous amount and she could/would not substantiate by reviewing the bill or ledger with me. She claims to have mailed a bill, I verified the address and asked when she mailed it, she could not say only that I owed this X amount. I asked why they never called back about the additional credit card charge or additional service billings for services not rendered, she could not say. I attempted in every way to get her to pull up a detail and explain what the charges were for so we could resolve, she refused and got off the phone.

1. Inflated service: Instead of a basic cleaning which I came in for they insisted I had to have the extended cleaning at the extra charge, I paid for it but refused the medication. They refused to do the basic cleaning after x-rays were already taken so for the sake of time I agreed. The EOB bill reflects medication I refused and other services not rendered and the office refused to discuss this with me.

2. Over charging and additional charges on credit card.

3. Not returning any bill inquiry or credit card charge calls, not responding to AmExp.

4. Refusing to discuss the details or the erroneous amount they claim I ow, refusing to email, fax or remail the supposed bill they mailed.Desired Settlement: 1. My resolution request is to have my account and my daughters account 0 out.

2. I want a letter of apology from them and assurance the erroneous amount does not go to a credit service.

3. Would like Revdex.com, Delta Dental and the Dental Board to take a close look a the business and professional services done by this office.

If only I had checked Yelp and the Revdex.com before going to this office, I only hope others are smarter than I was.

Review: I am having problems with their billing issues. They never send a real bill statement with the break down of all the details that they charged. The manager ([redacted]) just emailed me with the spread sheet and asked me to pay &444 which I think it is over charged. I emailed him back all the paper work including my insurance statement, the receipts from my credit card, and my spending account to prove that I only owe him $98. I didn't hear back from him for 6 months, then, suddenly, I received 2 debt collections in my mail with 2 different amounts. I, then, contacted the dental office, explained that this wasn't right, and willing to pay what I owe. He emailed me back with another excel spread sheet, this time with the charge of $1,200, triple the amount from the debt collections and he also asked me to come back to his business so he can help me collect the money from the insurance. I think this is a real fraudulent billing and needs to be stopped. I talked to insurance, they said that I only have to pay the amount that mentioned in "out of pocket" section. But to this office, I never pay enough. They keep billing and billing...Please don't come to this office to avoid all stress and time consuming that you have to deal with.Desired Settlement: Please contact this office and let them know to stop sending fraudulent bills to customers, that's against the law.

Review: Fraudulent and unethical and deceptive billing practices.

- Don't bill the insurance for procedures, just bill the customer and blame insurance for not paying.

- Convince you to undergo a procedure that will be paid for by insurance and then bill you for 100% of the cost when insurance refuses to pay, or only pays 50% or less

- Don't send in the proper X-rays, explanation to insurance so it will be paid by insurance, just passes on the whole cost to the customer, instead of sending in the proper required proof.

- Retroactive billing for procedures done 8-18 months earlier - All Smile is a "Participating Provider" for all insurance companies, they are not supposed to charge for costs over the Insurance Maximums, but they do - this is totally dishonest. This is why I came to the company, so I wouldn't have to pay for extra costs. So, to confuse the customer, they wait for many months to send out a statement to charge for these costs with no details of what the charges are for.

- Add Finance charges for charges that were never billed to the customer. I currently have a statement that they billed 8 months after the visit, with finance charges for not paying over 90 days. This was the first bill I ever received. 3 months later, I received another statement with additional charges for my children, who haven't been to the office in almost 2 years!

- When I have paid for charges, to "O" out my balance, they never print out anything that states this. I haven't been back t the office in almost a year, and they are now sending me statements with retroactive charges for visits from years ago - this has got to be illegal!

- When I would call to inquire about billing problems, I was told they didn't have anyone who did this job, or would send me to voicemail, or would tell me they would get back to me and never did, so I assumed they resolved the issue with insurance. I would go in for another office visit, and they would not tell me that I have any outstanding balances, then many months later, I would receive a bill from 2 or 3 visits ago.Desired Settlement: Refund/reversal of fraudulent charges and revocation of business license.

If they do not lose their business license, they will continue to deceive other new patients and collect money for procedures that insurance will not pay. Insurance companies need to drop them from their "Participating Provider" list - this is also dishonest - they charge the customers for Everything, so they should not represent themselves as a "Participating Provider".

Review: I went in person to All Smile Dental ("ASD") to resolve an outstanding balance in July 2013. The billing specialist agreed to take payment on roughly half of the balance and write off the remainder, since they were primarily interest charges relating to a long period where I was attempting to get an explanation of charges from ASD with no **ccess. She provided me with a statement showing my payment and a written statement of a zero balance along with her initials.

ASD accepts that this is documentation provided by one of its employees, but now refuses to honor the balance writeoff. Morever, they have continued to charge interest on that balance.

When I refused to pay the balance, they "audited" my account and came up with an additional $100+ in charges relating to a prior billing dispute that had been resolved completely with the owner/business manager that now claims I still owe them money.

I have documentation from that resolved dispute showing our agreement and a zero balance immediately following that resolution. Now the general ledger I am being provided claims I still had a balance and shows retroactive interest charges.

ASD refuses to respond to phone calls, while continuing to send out harassing invoices.

This is the second major dispute I have had with ASD and the culmination of years of unsuccessfully dealing with [redacted], and his staff, who dodge my phone calls, claim no one with authority is available to talk, and refuse to return calls. It is part of a clear pattern of shady billing practices and refusal to deal in good faith.Desired Settlement: Reset account balance to zero and provide an account statement showing the same.

Business

Response:

Our records show the Customer had been provided at least 15 statements since November 2011 and at least one complete account ledger. The most recent one was sent to the Customer via email on 1/30/14. Our audits showed that All Smile Dental is in full compliance of two written agreements executed by the Customer in the first quarter of 2011. Customer also rejected two settlement proposals dated 3/14/14 in our effort to resolve this matter.

Review: I decided to change dental offices from All Smile Dental for several personal and geographical reasons. I called to ask for my x-rays and the office is making it very difficult. They first need a signature to release my documents so I signed them. Then I get a phone call that they need all my new insurance info which is really none of their business. I provided it anyway so I could get my documents and move on. I am then told it may take up to 15 business days to get the info because the person I need to talk to is in Florida on business at a conference and is unreachable. But they can put in the request. I am still waiting to see if they pull through. Then I am being told I have a bill that was unpaid for $134 because on my last visit (7 months ago) that something wasn't covered. The office does this information and tells me what I am supposed to pay/is covers before I schedule any work. Why this news now? Not to mention I was never told any of this financial news until 7 months later. Then I called my isurance company and after several phone calls back and forth with Aetna I am being told the dental office never submitted important pertinent documentaiton that would take care of the cost of the medical procedure that WAS covered. And the payment they would be getting was $82. Where did $134 come from? After speaking with [redacted], and my insurance with [redacted], and a Florida person named [redacted], I am still waiting on the matter to be handled properly with the insurance company so that my bill will be covered properly by the dental office. And I am slo waiting on the matter of my x-rays. To be continued...Desired Settlement: I would like All Smile Dental to submit the proper forms to the insurance so they will void the fee. The dental office will acknowledge the fee is only $82 and not the $134 they fabricated. And they would properly send over a copy of my x-rays via email to [redacted]

Review: I came in with the expectations of just wanting to use the groupon I had purchased, one of two the other is a gift. I left in tears with a bill for over 6,000 while no services had been rendered. I was bullied and pushed around my the dentist and her business partner. I was told that the groupon I had bought did not apply to me because I needed a deeper cleaning and a filing. I didn't want a deeper cleaning, nor did I want a filing. I wanted what I had paid for, simply service. The doctor, Dr.[redacted] went through a very long and languid explanation of just how my teeth were going to move and shift to an out of control proportion that would ruin my dental health for life. Then she went through a verbal ordeal scaring me about how my gums were rapidly turning bad and I had to act immediately as in--right then. She insisted I pay UPFRONT for things I did not agree to and were ill advised. The vague bill I received was for a debridlement (a deep cleaning), a bunch of pain meds with a filling, and invisalign. I came for xrays and a cleaning. Nothing had been preformed yet besides an xray, but I had a bill for 6,658$ staring me in the face and Dr.[redacted] telling me I was irresponsible and in bad health, and that I needed to do something immediately. She literally berated me for over 5 minutes non stop bullying me about why I hadn't seen a dentist, and how could I do that to my teeth and that I needed to come up with some way to pay her immediately. She kept asking me to pull out my credit card, or borrow the money from their lenders. After sending the office manager after me; mind you this all happened while I was still sitting in the exam chair still with a bib around my neck, they informed of a cash discount but that I had to pay immediately to hold my place for an appointment, although they scheduled it for the very next day insisting I should get the cleaning done then. I read the fine print of the groupon, it said all services must be preformed within the same day, I asked if this would be affected since they were the ones insisting on splitting my apt in two, and I was told "No, of course not." At point they insisted I pay for the appointment upfront. I was so confused by the whole interaction and how it played out. Since when do you pay for the dentist upfront? You pay for services after they are rendered, upon completion, upon satisfaction. I did not receive the services I paid for, in fact they refused to fulfill that obligation and took advantage of me. I put $280 cash down all the money I had on me after being told I had to come in the next day to finish the groupon, although they were insisting I go get more money from the atm to pay the $658 they wanted upfront for the cleaning. I felt awkward and like something was amiss when I was driving home, supposed to come in the next day to start my cleaning, pay the rest of the deposit and discuss further action on my teeth. When I came in I informed the staff, and Dr. [redacted] of my questions, I was immediately dismissed Dr.[redacted] turning on her heels and leaving without a word to me. I told the office manager I wanted to just stick to my original plan, that I was uncomfortable with the whole interaction. Instead of easing my fears and showing some sign of decency and customer service I was told I would have to formally request a refund of my CASH deposit minus and $75 fee. Now, as I had a groupon with services still needing to be preformed... I was saddened and shocked. Not only was my money and previous purchase not being honored...like a modern day pirate Dr.[redacted] took my cash shut the door in my face. Literally, instead of easing my worries and talking to me she closed her door. Now, I have still yet to get the cleaning and I have a groupon in wait as a gift that honestly I am afraid to give. So I have $358 dollars tied up in this business, $78 from groupon and have only received an xray since they refused to do the cleaning. I don't see how this is right or legal. I have been a loyal groupon customer for years and hope you can help me in this awful situation of bullying. Thank you for your time.Desired Settlement: I just want my Cash back. An apology would be nice too.

Review: I keep getting bill statement from this company (all smile dental) about a year now. however we have executive plan from my husband company (Qualcomm), and I check insurance company with all my treatment history with this dental office. and they confirmed they paid everything, and I do not owe to dental office.

I talked to dental office about same, they promised they would review my account. but then next month I got a bill statement again from them still without any explanation what portions were not paid by insurance company. I wanted to resolve the issue with them directly, but no luck for an year now. also whenever I contacted them, the billing specialist quit the job, and I need to talk to new person again and again.

so I feel there is no hope for them to fix the issue . they kept saying they need to work on and meanwhile they are sending bill statement and financial charges on it. I asked them stop sending bill if you still need to work on. but even that didn't work.

I don't think I need to pay anything to them, but receiving bill statement continuously without reason is not pleasant one. so I am submitting complaint to Revdex.com to resolve the instance.

Thanks

- [redacted] & [redacted]Desired Settlement: My request is simple.

1) they need to show me and my insurance company what portions were not paid. I already checked with my insurance company about all treatment I received there. insurance said all were paid correctly now.

2) if they cannot find anything not paid, they should clear bill on my account.

Thanks

- [redacted] & [redacted]

Review: My wife and I were customers of All Smile Dental from 11/2010 until we quit in 04/2012 due to their excessive attempts at over treatment, including unnecessary procedures and pushy sales tactics.

During this time we always settled our account in full. However, their billing and accounting procedures are a shambles at best. They submitted numerous claims to our insurance in which they failed to provide their correct dental provider information. They billed our insurance multiple times for the same procedure and even billed for procedures that were never performed. In one case our insurance actually overpaid them, paying them twice for the same procedure and yet they did not credit our account for this or return the money to the insurance company.

All Smile Dental continue to send bills including interest for money we do not owe. I visited their office on numerous occasions to try to settle things but was told their accounts manager was initially out sick, had then quit, that a new account manager was auditing everything and that the account would be settled. It never was. On July 6th 2012 I had them print me a complete statement of my account. I then conducted my own audit of this and notified them of their mistakes and overcharges. They continued to send bills.

On Nov 23rd 2013 I sent them an attorney's letter that detailed the findings of my audit which in summary as of that date were:

1) $27.60 in bogus finance charges.

2) $300.00 in bogus procedure charges.

3) $40.30 in credit owed in overcharges on credit card.

5) $67.00 in credit overpaid to them by [redacted].

My letter detailed their mistakes and made clear that they should stop billing me and provided details of how to settle the account. The letter was sent by certified mail. No response was ever received from All Smile Dental. They continue to send bills accruing interest. I have faxed them the letter multiple times in response to their bills with no response ever provided.Desired Settlement: Per the issues detailed in the Attorney Letter by [redacted] dated Nov 25th 2013 and first delivered to them November 27th 2013 and subsequently delivered to them by certified mail Feb 4th 2014 and then multiple times by fax, the latest being 02/11/2015, I vehemently dispute their erroneous and negligent billing and assert breach of contract on their part.

Pursuant to the facts presented in the audit provided with the attorney letter of Nov 25th 2013 and to preclude the necessity of potential judicial recourse, based upon Breach of Contract and such other relief as the court may deem just and proper I make formal demand for All Smile Dental to:

A) Remove all finance charges form my account.

B) Remove the $300.00 in bogus procedure charges from my account.

C) Provide a refund in full by check in the amount of $107.30 for the credit balance on my account.

D) Provide a signed letter stating that the account is fully settled, has a zero balance and is closed.

Business

Response:

Dear [redacted],

We are in receipt your

complaint through Revdex.com today. Your settlement proposal is not acceptance because

it has no basis and we could not verify your claims.

Our understanding of your

complaint is as follow:

1.

Over-treatment

of dental care,

2.

Unnecessary dental

procedures,

3.

Incorrect data

were sent with some insurance claims,

4.

Insurance was

billed for procedures not performed,

5.

Portions of

insurance payment were not posted,

6.

$27.60 in

finance charge not justified in your account,

7.

$300 of unknown

procedure charges in your account,

8.

$40.30 credit

owed due to overcharge in your account,

9.

$67.00 insurance

payment not credit to your account,

10. All Smile Dental is in breach of contract.

Our understanding of your

desired Settlement Proposal is as follow:

Remove all finance charges on your account,

Remove $300 in unknown procedure charges,

Issue refund in the amount of $107.30 to you.

Please kindly provide proof

documentation of each and every one of your allegations listed above as well as

the basis of your Settlement Proposal for our review so we can expedite

processing of this matter.

Preliminary

result of our audit of your family account records is as follow:

There was no

over-treatment of unnecessary dental procedure,

We’d received

insurance claim payments that met or exceeded our estimates on all claims.

There is no claim not paid or underpaid.

All procedures in

your account had been performed and documented properly by our licensed providers

as required by Law,

All insurance

payments received had been posted to your account correctly,

All charges and credits

in your account appeared to be in order,

All Smile Dental is

in full-compliance of our agreement, a copy of our Office Policy Agreement

that you had signed is attached for your review,

You are in breach of

our written agreement with a severely past-due (since 2011) balance of at

least $525.

You had received at

least 11 billing statements since 2011.

Your

updated account ledger is attached for your review. The password is the last 4

digits of your SS#.

All

Smile Dental Customer Service Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

>Please kindly provide proof documentation of each and every one of your allegations listed above as well as the basis of your Settlement Proposal for our review so we can expedite processing of this matter.Please refer to the Attorney Letter by [redacted] dated Nov 25th 2013. This was mailed to you at [redacted] on November 27th 2013. This letter contained the proof you are requesting along with a complete audit of our account statement we received from you July 6th 2012. Upon your complete failure to respond an additional copied was mailed to you by Certified Mail on Feb 3rd 2014. The USPS tracking number for this is: [redacted] - The record shows that this was delivered to you at 11:31am Feb 4th 2014. As such you are already in receipt of the necessary documentation. Note in both cases you were provided with 10 days to respond. No attempt to respond to the letter and the evidence included was made by All Smile Dental or anyone acting on your behalf.>Preliminary result of our audit of your family account records is as follow:There was no over-treatment of unnecessary dental procedure,This is simply incorrect. You upsold numerous procedures to both my wife and I. I was told by you that 4 of my teeth needed filling. That two had cavities and two that had existing amalgam fillings were cracked and required filling. I consented to getting the first three filled but then upon continued pressure for additional treatments and from overhearing your discussions with other patients where the statements to the same affect were made I became suspicious and decided to seek a second opinion. I have now visited two independent dentists, one of which I now retain for all treatment. Neither of these dentists could find any evidence of a crack in the remaining filling that you wanted to replace. Indeed, over 4 years later there are no problems with this filling. Upon receiving copies of the X-rays you took prior to the fillings neither of these dentists can find any evidence of decay in the two healthy teeth or evidence of any problems with the filling that you had me agree to have replaced. This is just one example, other examples include deep cleaning procedures that other dentists question that we needed and you misrepresented to us the nature of the cost and what the insurance company covered.

Review: They have been billing me for the charges from 2011 with lots of finance charges. When I started to get the bills, I tried to find out what the charges about. Whenever I called them, they told me that they would send the message to their financial person to call me back but it did not happen in most of the times. When I checked my dental insurance record, there are $31 charges that they did not even claimed to our secondary insurance company. But I cannot explain it since there was no one to talk with. After multiple trial, May 2014, [redacted], their customer service manager contacted me for this issue and told me that it was all resolved and I didn't have any charges to pay. For a while, I did not get any bill from them. But Feb. 2015 and April 2015, I got bills showing $49.70 charges that insurance did not pay along with $227.52 of finance charges. I contacted to the office through phone and email but no reply. I wasted too much time and energy on this problem which wouldn't be anything if I could have talked with someone in charge of for long time ago.Desired Settlement: According to the record in insurance companies, there is only $31 charges left from insurance company which I believe they should have claimed to the secondary insurance company that I filed. So, I want the bill with $0 balance and remove our record (my family) from their patient list.

Business

Response:

5/7/15

Dear [redacted],

We are in receipt your

complaint through Revdex.com today. Your settlement proposal is not acceptance because

there is no documentation to support claim.

Attached please find the

following two documents for your review:

Account Balance Sources Summary

Family Account Ledger

Billing Statements /Contacts Log

Our records show that your

insurance companies had under paid three claims from 2011 per Explanation of

Benefits received from your insurance companies. Our records also show that you

have received at least 17 statements from our company since June of 2011. You

have not made any payment nor have you provided any evidence to support your

dispute.

We hereby offer a settlement

proposal in the amount of $350 and we’ll write off the remaining balance. The

offer will expire at noon on 5/20/15.

All

Smile Dental Customer Service Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

1. There is no attached documents to review although it was written like below.Attached please find the following two documents for your review:Account Balance Sources SummaryFamily Account LedgerBilling Statements /Contacts Log2. "Our records also show that you have received at least 17 statements from our company since June of 2011. You have not made any payment nor have you provided any evidence to support your dispute." is not acceptable. I tried to pay it multiple times. But I wanted to know what was the charges for. It comes with financial charges in the beginning with and they already sent out few bills by mistake. I contacted them numerous times and went to the office to resolve it many times. Also, as I mentioned, last year, they told me that there was no charges left to pay anymore! What I have learned from my insurance company, I have only $31 charges left that was not covered by one company but never claimed to the other company. Therefore, the most of financial charges were on charges never existed. I am attaching the evidence documents here.

Review: I went to All Smiles in 2010 while I was in the National Guard. I needed work done before I could deploy, there office called United Concordia to see what I was covered for and got the amount and we paid the rest around 3000. Well now two years later and not hearing a word from them until the end of 2014 they said the insurance never paid. They will not show me proof that they did bill them. They say tney do not have to and they are suing me for 5000. My wife has called the insurance company and that I had then and they state that they do not have any claims from All Smiles for me. This place is a rip off and I am just trying to get the papers I need to see what happened, I am now a disabled vet,.Desired Settlement: I want to know why they wont give me proof that they say they billed the insurance for, leads me to believe they do not have it. I want to know what they say the ins owes them and to drop the lawsuit in the amount that I can not pay anyways

I have sent emails and got some response on 11/13 12/5 1/7 1/12 1/28 2/3 2/4

Consumer

Response:

Can you close. I don't need to deal with them or the emails saying they may sue me for damages. It's just sad there are people like that out there Thank you for your time

Review: I used to work for this company and during my duties, a temp crown fell out AND the dentist/owner said she would replace it for no cost. They cemented it in on my lunch break and I went back to work. Once [redacted], the owners husband and the unethical business manager caught wind of this and he created a huge bill for me in the amount of $666.38. I have sent numerous letters to them requesting they not send me the bill, as that was not the agreement. [redacted] talked to me once stating he didn't authorize it, so I would be charged full price. I am sorry but when did a small piece of plastic become $600.00 (the rest is in interest charges). The patients were not even being charged that much for a temp crown. The office has contacted me one other time, wanting to schedule a follow-up visit (just within the last two months and I haven't worked for him since August of last year). I told them no and do not contact me again. I should also state, that during the course of the conversation, [redacted] did say they didn't have a chart for me, which I know is a lie, because I created it myself and had it double checked by the front desk staff who were working there at the time.Desired Settlement: What I want Done:

First: I want the account at a zero balance, as was the agreement between the dentist (who owns the business) and I.

Second: I want an apology in writing with verification that the balance has been zeroed out.

Third: This will be the end of it. If it continues, or if [redacted] decides in a few years to take me to court, like he does with everyone (even though he hasn't sent them bills in years), I want the proof it has been zeroed and I owe them NO money.

Review: At the time of service in April 2014, All Smile charged me $404.20 which they said would be the amount not covered by my insurance. In early September, they sent me a bill (for the first time) for $267.02, plus $7.84 in "finance charges". The only explanation of the $267.02 was "balance forward". I looked up my insurance records and saw that my insurance company did pay All Smile $28.40 less than the full amount less the $404.20 I paid at the time of service. So I wrote back to all Smile, including copies of the statements from my insurance company, telling them that the difference was far less than what they were billing me for, and that since this was the first billing I had recieved, I was not going to pay the finance charges. I also included a check for $28.40. All Smile cashed the check and I did not hear anything back, so I assumed the matter was settled. I have since changed dentists. Then on February 9, 2015 (5 months later) I recieved another bill from All Smile, without any explanation, for the amount they billed me in September, plus more finance charges. Concurrent with this complaint I have resent them the documentation I provided them in September.Desired Settlement: All Smile needs to adjust their billing to show zero balance due.

Business

Response:

I apologize in advance for the delay in response. After auditing the account as well as [redacted] complaint with us. We have concluded that the balance is in fact still owed and have made a courtesy call to inform the customer. Can you please explain how to have this removed from the complaint list at you earliest convenience? Thank you in advance.

Review: I was told my insurance covered the dental work being done, I paid my deposit 0ver 200.00. never heard anything from insurance or the dental place. 4 months later get a bill staying high amount for dental work done. and no details of what was done. it took over two weeks for someone to return my call about the billing why insurance didn't pay. they told me that they bill quarterly. they would waive the finance charges. so I paid almost the full amount 350. because they never told me the full about of finance charges. then I get another bill not even showing all the monies I paid. higher bill than before saying more is owed and more finance charges. Still no details of the work they preformed on my daughter.Desired Settlement: I want all finance charges dropped, I want monthly billing to clients. If they know the insurance are not going to pay, they need to inform their clients before work is done.

Business

Response:

Dear [redacted], Our response to the subject complaint is as follow: Our settlement offer is to waive two broke appointment fees of $75 each and associated finance charge (already credited in the ledger). In additional, we offer to waive $26, more 50% of the finance charges, to yield remaining balance of $95.87. This offer shall expire at noon on 7/6/15 if payment is not received. Our records show that the Complainant had deceptively failed to inform us of the termination of her insurance effective 4/1/14 in order to gain financial advantage of All Smile Dental fraudulently in April of 2014. The Complainant and her daughter had both received dental services in April 2014 and had made two co-payments on two separate dates as if she still have an active insurance coverage. The outstanding balance is result of her deceptive acts which were discovered after our receipt of Explanation of Benefits from Guardian Insurance Company. Insurance eligibility data are only updated monthly which Complainant knew and had tried to take advantage of the fact fraudulently. This complaint to the Revdex.com is her attempt to avoid payment of finance charges of past-due balance that she'd purposely created. We'd audited the Complainant's account and made necessary adjustments. An updated account ledger had been sent to you and the Complainant via a separate secured delivery for your reference. All Smile DentalTrust Your Smile to ALL SMILE !![redacted]Business Manager4653 Carmel Mountain Rd., Suite 306 San Diego, CA 92130-6650[redacted]www.allsmile.nettel: fax:[redacted]

Review: I have had numerous attempts to contact the dentist to adjust my billing including calling, emailing, and sending a letter as below. I have also come personally to the dentist and asked to speak to the accountig department and was told to leave otherwise they would call the police. I have this interaction on video. Please help my cause.

Thanks!

Dr. [redacted]

All Smile Dental

205 W. Mission Ave, Suite V

Escondido, CA 92025

Greetings Dr. [redacted],

I am writing in regards to a recurrent bill for services rendered nearly 2 year ago. I have called on numerous occasions to get a clarification and have not had any response along with numerous emails. I had a standard dental cleaning under my dental insurance at the time and was told it was covered. Now I am receiving a bill nearly 3 years after services were rendered for over $300. I have also presented to your office in Torrey Hills in person and was sent away by the staff saying that they could not help. I am an Emergency Medicine physician who lives near your Torrey Hills office and would appreciate a timely response and resolution to this manner.

Thank you for your time.

Best Regards,Desired Settlement: They should bill my dental insurance company that I was with nearly three years ago. Unfortunately I am no longer with that employee and do not have that insurance anymore.

Review: When my family of five were patients at All Smile Dental, I always inquired about procedure costs, and what was covered, and would pay any extra amount owed for expenses not covered by our insurance, like sealants. If an additional bill came in for something owed, not covered, like fluoride for my older daughter, I paid it. But I've had several billing issues with All Smile, services I should not have been charged for, that were not resolved over the phone, so went to the office. This was over a year ago, and I was as told by owner/manager [redacted] that there was no need for me to come by the office, my bill was taken care of, and no additional charges were owed (should have gotten that in writing). No longer patients at All Smile, and over a year later, I recently receive a bill from All Smile for $295 with no explanation of the costs owed. I called several times and the staff tried to help, but they said only [redacted] can take care of the bill. [redacted] was out of town for several weeks, so I went to the offices today to get my bill resolved, and was told I need to make an appointment. I've spent way too much time on billing issues with this company and they need to stop sending out unwarranted bills.Desired Settlement: My balance in their accounts should read $0 owed, and I want a letter stating my account is paid in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Thank you for your email and a forum to voice my concerns. I finally did get a call from All Smile Dental yesterday afternoon and one of their staff members finally took the time to explain the costs from my recent surprise bill from 15 months ago. Once costs were explained, and I got the ok not to pay the $26 service fee they had charged, I paid the balance. Still don't recommend going there, but the issue is resolved. [redacted]

Regards,

Review: My sons and I went to this dentist in July and August of 2013 for routine cleaning and x-rays, all Insurance covered expenses. In January of 2014 I received a statement showing a past due amount of several hundred dollars (with no explanation of what the charge was for). I contacted them (spoke with Jared) asking what this charge was for and found out it was for the cleaning and x-rays from the 2013 visit, he said our insurance did not pay. I then contacted our Insurance carrier to inquire, they advised they had not received any claims from All Smile Dental for me or my sons during 2013. I then phoned All Smile Dental right back and advised Jared what I had learned and asked that he submit the claims to the insurance. Jared thanked me for the information and said he would take care of it. I received an email from All Smile Dental on 2/3/14 saying a customer service case was opened and I should expect a response within 5 days. I followed up on Feb 4th to thank them, ask that they bill the insurance carrier and that the charges be removed from our account. I did not receive any response. I then received another past due statement on April 8th, phoned again, spoke with [redacted] and advised of earlier conversations, was told I had his word that he would check on it and call back within 3 days, that they had received many complaints like this. I followed up on 4/15 via email, no response. Again I emailed on 4/25 asking for someone to communicate either via phone or email, no response. I am frustrated, mad and do not want this to ruin my credit. I just would like it to be cleared up and have confirmation that it has been taken care of. The customer service at this place of business is horrible, this is not the first time we have had accounting issues. I have copies of all emails if needed.Desired Settlement: I would like our insurance to be billed, our account to be cleared to 0, and written confirmation that everything is complete. I will then find another dentist for my family as we will not be returning.

Thank you.

Review: I have tried over the last two years to have All Smile correctly account for my copayments and bill my insurance correctly. They continue to invoice me with no breakdown of cost. They also are trying to bill me for the difference between what my health insurance paid and my copay, which is illegal under their contract with my insurer, Blue Cross Blue Sheild FEP PPO.

Timeline of asking for assistance in resolving billing issues:

6/21/11: Called All Smile and spoke with [redacted]. Faxed her my insurance information and copayment requirements as well as the EOB from the first visit for [redacted] on 3/31/11. Thought it was resolved.

7/3/12: Sent a letter to All Smile outlining the errornous billing, including EOBs and insurance information, outlining my 25.00 copayment for biannual cleanings and checkups. I received a call from All Smile on 7/26/12 and the woman told me the office manager would be calling me back in a few days to resolve. I never heard back. I thought they must have resolved it.

9/20/13: I sent a certified letter to All Smile asking for help in resolving this after receiving yet another invoice. I never received a call or email from this letter.

11/13/13: I called the office and spoke with [redacted]. I asked for help in resolving this.

11/14/13: I sent an email to [redacted] at All Smile on the same day with all the information again.

11/15/13: I called Blue Shield who called All Smile and asked them to do an audit of the account. Blue Shield told me [redacted] would be handling it. I sent All Smile and [redacted] an email to follow up.

11/19/13: [redacted] called me from All Smile asking if I needed help since I had sent emails to them. I told them [redacted] was working on it.

11/20/13: [redacted] called me from All Smile asking if I needed help since I had sent emails to them. I told them [redacted] was working on it.

11/26/13: I left [redacted] a message and sent another email asking for help.

12/3/13: I spoke with [redacted] and she said she needed more time; I emailed her all of the EOBs.

12/13/13: I called All Smile and spoke with [redacted] who directed me to a voicemail box that I was unsure of who it belonged to. I also sent another email to All Smile and [redacted] asking for an update and help in resolving this ongoing issue.

12/17/13: I received another invoice from All Smile with no detail.

12/17/13: I called All Smile and asked [redacted] to have [redacted] call me back tomorrow. I also sent an email stating that I got another invoice and I would like to resolve this and would be willing to come in next week to resolve it in person.

12/18/13: I sent an email outlining the seven visits my sons have made to All Smile and the EOB information for each, and what I think was incorrectly billed. I called All Smile and spoke to [redacted]; she said she is swamped and needs more time. I offered to come in next Monday to assist. I told her I would call that a.m. and see if she wanted me to come by or if she wanted to handle on her own. She agreed. She said she needed more time. I told her I could come in over Christmas break since I had time off of work to go over all the EOB’s if needed.

12/30/13: [redacted] from All Smile called me. She informed me that she would be taking over the file from [redacted]. I directed her to [redacted] to get all the EOBs and other information. [redacted] said she would call me back next week.

1/28/14: I left a message for [redacted]. I got another invoice in the mail.

1/29/14: [redacted] from All Smile called me and said [redacted] no longer worked there and he was now taking over the file. He would be opening a case file. He said he would review the file and call me back with questions and we would get this resolved. He told me he would call me later on and we would set up a time to discuss each EOB over the phone to resolve it.

4/8/14: I received another invoice with no change. I emailed [redacted] and got a Return to Sender; [redacted] from All Smile replied to the email and said [redacted] no longer works there. Someone else will be calling me regarding the file.

5/10/14: I received another invoice with no change. I emailed [redacted] from All Smile, telling him no one ever called me after the 4/8/14 email; this has still not resolved and to please have someone call me on Monday the 12th.Desired Settlement: Account for my 175.00 I paid for each 25.00 copayment for seven visits. Stop billing me for the difference since my insurance requires only a copay of 25.00 for each dental checkup, xray and flouride treatment. My sons did not receive any other treatment above that level of effort.

Review: My kids had dental cleaning at All Smile Dental in Dec. 2012. During the visit, we provided the dental insurance information to front desk and acknowledged the charges that were not covered by insurance company. After the visit, we received the bills from All Smile Dental for the full charges without deduction from Insurance company. Since then, we continue received bill from All Smile Dental with extra finance charge on each bill. we have serviced by several dentists in San Diego, this is the first time we received the bill from a Dentist even though we provided the insurance information. We contacted the insurance company, [redacted] Dental, and was told that it is dentist responsibility of filing the claim. The Insurance company would not accept our filing, only to accept the filing from dental office. We passed our communication with [redacted] Dental to All Smile Dental Office. They told me that they will contact Insurance company and will solve the dispute. Unfortunately, they continue to send me the bill with more and more finance charges. As a service provider, they failed to bill their customer properly and keep harness the customer with more finance charges. They should filed the claims properly with insurance company and not with us.Desired Settlement: File claim with [redacted] Dental, we will provide necessary documents if they need. Stop contact us. Stop soliciting us for their service as well. They also made appointment for us without our knowledge and bill us for the broken appointment.

Review: I received treatment from All Smile Dental for a tooth extraction and implant. They were my regular dentist and they had previously provided me with an estimate for this procedure. Then when I called them to have the procedure performed (because the tooth that needed extracting finally came loose), they changed the pricing. Also, they did not tell me about this change in pricing until they had begun the procedure and had sedated me. They did not follow standard practice of providing me with a treatment plan and going over the treatment plan (with costs) with me before treatment began. They overcharged me for service not provided at all or by them (x-ray and consultation). They forced me to pay the entire treatment amount immediately after my treatment before I left their office (while I was still sedated) even though I was a regular customer and had insurance and wanted to wait until insurance coverage came through. When I say 'forced", they basically trapped me in their office and would not let me leave until I paid. They did not use an in network dentist to perform my treatment and did not notify me of this, EVER (I found out from my insurance company). They misstated facts to my insurance company in order to get insurance coverage for certain treatments that they did not do and then ended up charging me for these treatments. While trying to resolve the issues here, they were constantly evasive, passing me off to different individuals within the company, and constantly telling me that the person I was dealing with was "unavailable", "just stepped out of the office", "is in a meeting", etc..Desired Settlement: 100% of the Consultation fee covered, since I never actually got an actual consultation and even if I had, it should have been covered by [redacted] anyways. -$128

100% of Extraction fee covered, since Dr. [redacted] should have been the one to do my extraction. There was no nerve issue, no one ever gave me the option even if there was, and no one told me Dr. [redacted] was not part of my PPO network and no one told me that I would be charged more if Dr. [redacted] did the extraction. Multiple other dentists agree that there does not appear to have been a nerve issue (it was a baby tooth that had almost fallen out of its own accord). - $203

60% coverage of implant – this is what insurance would have covered had I been treated by a provider in my network. I was led to believe by [redacted] that Dr. [redacted] was in my network. -$606.6

Credit for the charge to me for the free pano x-ray that All Smile Dental got from Torrey Pines Orthodontics.

Business

Response:

The proposed desired settlement of the Complainant is

not acceptable because the dispute had already been settled on 3/27/15. The Settlement

& Release Agreement executed by both parties is attached for your review.

The agreement was drafted by the Complainant’s husband, [redacted], an

attorney.

The Complainant’s account balance had been zero since

the settlement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The attached document is my settlement agreement with All Smile Dental for the charges at issue. I entered into this settlement agreement with them because they were harassing me with additional finance charges on the disputed amounts. I am also aware of All Smile Dental's pattern of harassing customers who raise issues with them [redacted]) and did not want to fall victim to their pattern of abuse.