All Smile Dental

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below >Please kindly provide proof documentation of each and every one of your allegations listed above as well as the basis of your Settlement Proposal for our review so we can expedite processing of this matter.Please refer to the Attorney Letter by [redacted] dated Nov 25th This was mailed to you at [redacted] on November 27th This letter contained the proof you are requesting along with a complete audit of our account statement we received from you July 6th Upon your complete failure to respond an additional copied was mailed to you by Certified Mail on Feb 3rd The USPS tracking number for this is: [redacted] - The record shows that this was delivered to you at 11:31am Feb 4th As such you are already in receipt of the necessary documentationNote in both cases you were provided with days to respondNo attempt to respond to the letter and the evidence included was made by All Smile Dental or anyone acting on your behalf.>Preliminary result of our audit of your family account records is as follow:There was no over-treatment of unnecessary dental procedure,This is simply incorrectYou upsold numerous procedures to both my wife and II was told by you that of my teeth needed fillingThat two had cavities and two that had existing amalgam fillings were cracked and required fillingI consented to getting the first three filled but then upon continued pressure for additional treatments and from overhearing your discussions with other patients where the statements to the same affect were made I became suspicious and decided to seek a second opinionI have now visited two independent dentists, one of which I now retain for all treatmentNeither of these dentists could find any evidence of a crack in the remaining filling that you wanted to replaceIndeed, over years later there are no problems with this fillingUpon receiving copies of the X-rays you took prior to the fillings neither of these dentists can find any evidence of decay in the two healthy teeth or evidence of any problems with the filling that you had me agree to have replacedThis is just one example, other examples include deep cleaning procedures that other dentists question that we needed and you misrepresented to us the nature of the cost and what the insurance company covered.In the deep cleaning example you insisted both my wife and I desperately needed this on January 27th and refused to offer further treatment or evaluation until we had itWhen you provided us with the contract for treatment you specifically told us that the insurance covered 80% of the treatment and that we were responsible for the remaining 20%You told us that the cost of this procedure that we were required to pay was $each which we promptly paid at the time of treatment - your paperwork and description led us to believe that we were receiving treatment that had a fair market value of $eachHowever it was not until you billed our insurance that we realized the scam you were operating hereThe fair market value [redacted] (and dentists I have consulted agree upon) for the deep cleaning you provided is in fact $What you did was you deliberately inflated the bill by $which you charged for rinsing of each quadrant ($per quadrant)The rinse provided was nothing more than common mouthwashAs you were fully aware at the time this was not an approved charge by the insurance company and as such you misrepresented to us the true value of the treatment you were providingThis was done deliberately and with intent to deceive and defraudThe mouthwash that you deceptively charged $has a fair market value of less than a dollarYour markup of over 10,000% represents price gauging and unfair practices and is most likely in breach of consumer protection lawsYour treatment practices are without doubt unethical and may quite possibly be in breach of state lawAs such I feel that our proposed settlement is certainly fair and would save us both substantial time and effort should this require further investigation as a criminal complaint against your practiceWe’d received insurance claim payments that met or exceeded our estimates on all claimsThere is no claim not paid or underpaid.Thank youBy your own admission here you are thus stating that since there is no claim not paid or underpaid (and that we always paid in full for our obligations at the time of treatment) our balance must therefore be zeroHow do you reconcile your statement in here with your continued assertion that we have an outstanding bill? The two are simply not compatible and point to very poor and disorganized accounting practicesAll procedures in your account had been performed and documented properly by our licensed providers as required by Law,Please provide me with copies of all documentation related to our treatment including all signed treatment plans and consent to treatmentPlease refer to the treatment plan you have on file for Chart [redacted] dated 11/19/This lists various filling and a crown fitting for my wifeIt includes a single line for a tooth - D3110:Pulp cap-direct (+rest) at $This is the only time the term pulp-cap appears in any of the treatment plans we signedHowever, you later billed our insurance for additional pulp caps on teeth 12, and The insurance company quite rightly denied this fraudulent claimYou then applied these fraudulent charges to our account resulting in $in bogus charges sitting on our accountThere is no treatment plan associated with these charges, they are thus incorrect and should not be thereAll insurance payments received had been posted to your account correctly,This is not correctMy evidence, and that which I sent you with the referenced attorney's letter shows that at a very minimum, due to your multiple billing of insurance for the same procedure, you were paid by D [redacted] twice for the same procedureA payment you received on 02/18/from [redacted] is clearly a duplicate creditAs such I cannot in good faith accept your statement that all insurance payments received have been correctly posted to our accountAll charges and credits in your account appeared to be in order, Thank you for confirming thisIf all charges and credits in the account appear to be in working order, as you state, and as you state all insurance payments received have been correctly posted to our account and given the fact that we settled all bills in full at the time of treatment then it would seem that any outstanding charges on our account must be a mistake on your partIt is not possible to reconcile your statement that "all charges and credits in your account appeared to be in order" and your statement in above that "We’d received insurance claim payments that met or exceeded our estimates on all claimsThere is no claim not paid or underpaid." with the fact that you believe we have an outstanding balance and continue to send us billsAll Smile Dental is in full-compliance of our agreement, a copy of our Office Policy Agreement that you had signed is attached for your review,There were no attachments providedYou are in breach of our written agreement with a severely past-due (since 2011) balance of at least $525.The last bill we received from you, which I vehemently dispute, dated Feb 11th showed a balance due of $However, here you state the balance due is at least $This clearly establishes that your accounting and billing practices are inadequate and likely not in conformance with the requirements of state lawBy this statement you are here by admitting that your own billing department is in disagreement with the balance you believe is dueHow can one possibly be expected to have good faith in your accounting procedures if you cannot even reconcile what you believe we owe with the bills you are sending? You had received at least billing statements since 2011.On multiple occasions I informed your office, first by telephone and then in person (all documented) as well as following on multiple occasions in writing that I disputed the bills and that I wanted an explanation of the chargesIn the last occasions of receiving bills from you I have marked them invalid and have faxed them back to you at [redacted] as well as in occasions hand delivering my response to your Carmel Valley location and requesting to speak with you in personIn all cases I provided contact information, in the faxes and in person when I was told you were not availableFor over years your office have made no attempts to return any of my requests for discussion regarding disputed bills.>Your updated account ledger is attached for your reviewThe password is the last [redacted] ***No updated account ledger was attachedPlease send us a copy of this ledger by certified mail.We do not accept your response and you have made no attempts to amicably resolve our grievancesBy your own admission "We’d received insurance claim payments that met or exceeded our estimates on all claimsThere is no claim not paid or underpaid." you clearly and concisely state that all claims on our account have been paid and therefore any remaining charges you show are accounting errors on your part.To avoid the need for lengthy legal proceedings regarding your billing errors and considering the fact that the statute of limitations on the disputed amounts in this matter have expired I am willing to offer the following compromise which I believe all parties will consider to fair and amicable.1) In exchange for you providing a letter stating that our account has zero balance and has been closed and that as of Apr 6th we have no outstanding charges or finance or late fees and upon your written agreement to cease and desist all demands for payment and your written statement that any and all outstanding debt you believe we have with All Smile Dental is thus null and void and therefore ineligible for referral to a collection agency I will drop my claim of the excessive payments (and insurance credits) that I believe you oweI will also agree not to pursue the matter of deceptive and unethical treatment and billing practices with relevant authorities.2) Both parties will consider this to be final settlement of any and all claims referenced in letters, emails, faxes and/or verbal communication regarding billing disputes between ourselves and All Smile Dental.Thank you for your consideration

Dear [redacted] ***, We are in receipt your complaint through Revdex.com todayYour settlement proposal is not acceptable because you had agreed to pay for dental services not paid by your insurance company per written agreement attached for your review Our understanding of your complaint is as follow: Root canal treatment by [redacted] was not done properly, Insurance claim was not submitted timely in July 2010, Support of insurance claim issues was not adequate We had reviewed your account and your claimOur response to your complaint is respectively as follow: Our records show you have never received a root canal treatment in our offices by any of our dentists, Our records show we did not provide any dental services in July for you or your family members, therefore insurance claim submission would not have been needed Our records also show that all insurance claims had been submitted timely and received by your insurance company, We provide insurance claim services as courtesy to our patients, free of chargeWe do not have the authority or resources to provide claim dispute supportYou need to handle the nonpayment or underpayment disputes that you have with your insurance company yourself As a courtesy, we can re-submit the unpaid insurance claims that your insurance company had agreed to pay now, on your behalfPlease provide the contact/agreement reference number and/or the name of the representative and/or ID and/or extension number for processing All Smile Dental Customer Service Team

Dear *** ***,
We are in receipt your
complaint through Revdex.com todayYour settlement proposal is not acceptance because
it has no basis and we could not verify your claims
Our understanding of your
complaint is as follow:
"margin-left:45.0pt;text-indent:-27.0pt
tab-stops:list 45.0pt">1.
Over-treatment
of dental care,
2.
Unnecessary dental
procedures,
3.
Incorrect data
were sent with some insurance claims,
4.
Insurance was
billed for procedures not performed,
5.
Portions of
insurance payment were not posted,
6.
$in
finance charge not justified in your account,
7.
$of unknown
procedure charges in your account,
8.
$credit
owed due to overcharge in your account,
9.
$insurance
payment not credit to your account,
10. All Smile Dental is in breach of contract
Our understanding of your
desired Settlement Proposal is as follow:
Remove all finance charges on your account,
Remove $in unknown procedure charges,
Issue refund in the amount of $to you
Please kindly provide proof
documentation of each and every one of your allegations listed above as well as
the basis of your Settlement Proposal for our review so we can expedite
processing of this matter
Preliminary
result of our audit of your family account records is as follow:
There was no
over-treatment of unnecessary dental procedure,
We’d received
insurance claim payments that met or exceeded our estimates on all claims
There is no claim not paid or underpaid
All procedures in
your account had been performed and documented properly by our licensed providers
as required by Law,
All insurance
payments received had been posted to your account correctly,
All charges and credits
in your account appeared to be in order,
All Smile Dental is
in full-compliance of our agreement, a copy of our Office Policy Agreement
that you had signed is attached for your review,
You are in breach of
our written agreement with a severely past-due (since 2011) balance of at
least $
You had received at
least billing statements since
Your
updated account ledger is attached for your reviewThe password is the last
digits of your SS#
All
Smile Dental Customer Service Team

Complainant account adjusted accordingly to zero balanceOffered $credit to be used for future treatment as a courtesy due to clerical error that occurred

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The attached document is my settlement agreement with All Smile Dental for the charges at issueI entered into this settlement agreement with them because they were harassing me with additional finance charges on the disputed amountsI am also aware of All Smile Dental's pattern of harassing customers who raise issues with them *** *** *** ** *** *** ***) and did not want to fall victim to their pattern of abuse. The settlement agreement precludes me from seeking legal action against All Smile DentalBut it does not preclude me from submitting a complaint to the Revdex.comI know any action through the Revdex.com has no legal authorityBut I just wanted to make sure to voice my complaint about their services (mainly their billing practices and customer service)
Regards,
*** ***

The proposed desired settlement of the Complainant is
not acceptable because the dispute had already been settled on 3/27/The Settlement
& Release Agreement executed by both parties is attached for your review
The agreement was drafted by the Complainant’s husband, *** *** ***,
an
attorney
The Complainant’s account balance had been zero since
the settlement

RevDex.com,
All Smile Dental has
strict billing procedures with high ethical standards that meet or exceed requirements
and standards of all regulatory agencies.
Our records show
that All Smile Dental is in full-compliance of the settlement agreement dated
3/27/The Complainant not only had drafted and signed the agreement on her
own will, but also made a check payment on 3/27/as part of the agreement
It is unfortunate
that the Complainant had rejected and refused to honor the settlement agreement
executed on 3/27/and is attempting to collect money through the Revdex.com which is
not only a beach of her written agreement but clearly an illegal and fraudulent
act of distortion for financial gain
Prior to this
complaint, and after the 3/27/agreement, the Complainant had made similar attempts
through her insurance company, [redacted], without success[redacted] of
California had ruled in our favor in each of her two attempts to distort money
from All Smile Dental
The Complainant is
apparently dishonest and fraudulent, therefore, information and data that she had
provided in this complaint are likely or untrue and should be treated accordingly and with care.We appreciate Revdex.com for assistance in this matter
Management team of
All Smile Dental

Dear [redacted],
We are in receipt your
complaint through Revdex.com today. Your settlement proposal is not acceptable because
you had agreed to pay for dental services not paid by your insurance company
per written agreement attached for your review. 
Our
understanding of your complaint is as...

follow:
1.           
Root canal
treatment by [redacted] was not done properly,
2.           
Insurance claim
was not submitted timely in July 2010,
3.           
Support of
insurance claim issues was not adequate.
We
had reviewed your account and your claim. Our response to your complaint is
respectively as follow:

Our records show you
have never received a root canal treatment in our offices by any of our dentists,

Our records show we
did not provide any dental services in July 2010 for you or your family
members, therefore insurance claim submission would not have been needed.
Our records also show that all insurance claims had been submitted timely
and received by your insurance company,

We provide insurance
claim services as courtesy to our patients, free of charge. We do not have
the authority or resources to provide claim dispute support. You need to
handle the nonpayment or underpayment disputes that you have with your
insurance company yourself.
 
As
a courtesy, we can re-submit the unpaid insurance claims that your insurance
company had agreed to pay now, on your behalf. Please provide the
contact/agreement reference number and/or the name of the representative and/or
ID and/or extension number for processing.
 
All Smile Dental Customer Service
Team

Dear [redacted], 
We thank
you for your response. Your settlement proposal is not acceptable; however, we
are willing to offer a write-off of $100 from your account balance to settle the dispute.
The offer is valid until 4/30/15.
Four D3110
procedures that were not covered by your dental plan were not paid at the time
of service in 2011. These procedures were adjusted for non-coverage by your
insurance plan per California Law (Health and Safety Code 1374.195).
Please consult with your attorney as needed. 
Our records
showed that documents received from the Go & Associated did not provide
proof of you claim.
Our rebuttal
to your responses are as follow:

There was no over-treatment of
unnecessary dental procedure,


Please
provide proof of your claim. Your claim need be supported by a written
statement from a licensed dentist.


We’d received insurance claim
payments that met or exceeded our estimates on all claims. There is no
claim not paid or underpaid.


Thank
you for your confirmation the fact that we had provide


All procedures in your account
had been performed and documented properly by our licensed providers as
required by Law,


Please
provide proof of your dispute. Your claim need be supported by a written
statement from a licensed dentist.


All insurance payments received
had been posted to your account correctly,


Please
provide proof of your dispute.


All charges and credits in your
account appeared to be in order,


We
are in agreement on this fact.


All Smile Dental is in
full-compliance of our agreement, a copy of our Office Policy Agreement
that you had signed is attached for your review,


Please
contact Revdex.com for support to download the document. We’d forward a copy to
you via email to [email protected]
.


You are in breach of our
written agreement with a severely past-due (since 2011) balance of at
least $525.


Your
account was adjusted for undercharge of the four D3110 procedure not
covered by your insurance plan per California Law (Health and Safety Code
1374.195). Please consult with your attorney as needed.


You had received at least 11
billing statements since 2011.


We’d
provide all documentation required by our written agreement and by Law.

 
Please contact Revdex.com for support to download the document. We’d
forward a copy of your account ledger to you via email to [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. There is no attached documents to review although it was written like below.Attached please find the following two documents for your review:Account Balance Sources SummaryFamily Account LedgerBilling Statements /Contacts Log2. "Our records also show that you have received at least 17 statements from our company since June of 2011. You have not made any payment nor have you provided any evidence to support your dispute." is not acceptable. I tried to pay it multiple times. But I wanted to know what was the charges for. It comes with financial charges in the beginning with and they already sent out few bills by mistake. I contacted them numerous times and went to the office to resolve it many times. Also, as I mentioned, last year, they told me that there was no charges left to pay anymore! What I have learned from my insurance company, I have only $31 charges left that was not covered by one company but never claimed to the other company. Therefore, the most of financial charges were on charges never existed. I am attaching the evidence documents here. 3. "We hereby offer a settlement proposal in the amount of $350 and we’ll write off the remaining balance." is not acceptable. They billed for non-existing charges and wasted my times. 
Regards,
[redacted]

5/7/15 
Dear [redacted],
We are in receipt your
complaint through Revdex.com today. Your settlement proposal is not acceptance because
there is no documentation to support claim.
Attached please find the
following two documents for your review:
Account Balance Sources Summary
Family...

Account Ledger
Billing Statements /Contacts Log
Our records show that your
insurance companies had under paid three claims from 2011 per Explanation of
Benefits received from your insurance companies. Our records also show that you
have received at least 17 statements from our company since June of 2011. You
have not made any payment nor have you provided any evidence to support your
dispute.
We hereby offer a settlement
proposal in the amount of $350 and we’ll write off the remaining balance. The
offer will expire at noon on 5/20/15.
All
Smile Dental Customer Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
>Please kindly provide proof documentation of each and every one of your allegations listed above as well as the basis of your Settlement Proposal for our review so we can expedite processing of this matter.Please refer to the Attorney Letter by [redacted] dated Nov 25th 2013. This was mailed to you at [redacted] on November 27th 2013. This letter contained the proof you are requesting along with a complete audit of our account statement we received from you July 6th 2012. Upon your complete failure to respond an additional copied was mailed to you by Certified Mail on Feb 3rd 2014. The USPS tracking number for this is: [redacted] - The record shows that this was delivered to you at 11:31am Feb 4th 2014. As such you are already in receipt of the necessary documentation. Note in both cases you were provided with 10 days to respond. No attempt to respond to the letter and the evidence included was made by All Smile Dental or anyone acting on your behalf.>Preliminary result of our audit of your family account records is as follow:There was no over-treatment of unnecessary dental procedure,This is simply incorrect. You upsold numerous procedures to both my wife and I. I was told by you that 4 of my teeth needed filling. That two had cavities and two that had existing amalgam fillings were cracked and required filling. I consented to getting the first three filled but then upon continued pressure for additional treatments and from overhearing your discussions with other patients where the statements to the same affect were made I became suspicious and decided to seek a second opinion. I have now visited two independent dentists, one of which I now retain for all treatment. Neither of these dentists could find any evidence of a crack in the remaining filling that you wanted to replace. Indeed, over 4 years later there are no problems with this filling. Upon receiving copies of the X-rays you took prior to the fillings neither of these dentists can find any evidence of decay in the two healthy teeth or evidence of any problems with the filling that you had me agree to have replaced. This is just one example, other examples include deep cleaning procedures that other dentists question that we needed and you misrepresented to us the nature of the cost and what the insurance company covered.In  the deep cleaning example you insisted both my wife and I desperately needed this on January 27th 2011 and refused to offer further treatment or evaluation until we had it. When you provided us with the contract for treatment you specifically told us that the insurance covered 80% of the treatment and that we were responsible for the remaining 20%. You told us that the cost of this procedure that we were required to pay was $243 each which we promptly paid at the time of treatment - your paperwork and description led us to believe that we were receiving treatment that had a fair market value of $1215 each. However it was not until you billed our insurance that we realized the scam you were operating here. The fair market value [redacted] (and dentists I have consulted agree upon) for the deep cleaning you provided is in fact $615. What you did was you deliberately inflated the bill by $120 which you charged for rinsing of each quadrant ($30 per quadrant). The rinse provided was nothing more than common mouthwash. As you were fully aware at the time this was not an approved charge by the insurance company and as such you misrepresented to us the true value of the treatment you were providing. This was done deliberately and with intent to deceive and defraud. The mouthwash that you deceptively charged $120 has a fair market value of less than a dollar. Your markup of over 10,000% represents price gauging and unfair practices and is most likely in breach of consumer protection laws. Your treatment practices are without doubt unethical and may quite possibly be in breach of state law. As such I feel that our proposed settlement is certainly fair and would save us both substantial time and effort should this require further investigation as a criminal complaint against your practice.2. We’d received insurance claim payments that met or exceeded our estimates on all claims. There is no claim not paid or underpaid.Thank you. By your own admission here you are thus stating that since there is no claim not paid or underpaid (and that we always paid in full for our obligations at the time of treatment) our balance must therefore be zero. How do you reconcile your statement in 2. here with your continued assertion that we have an outstanding bill? The two are simply not compatible and point to very poor and disorganized accounting practices.3. All procedures in your account had been performed and documented properly by our licensed providers as required by Law,Please provide me with copies of all documentation related to our treatment including all signed treatment plans and consent to treatment. Please refer to the treatment plan you have on file for Chart [redacted] dated 11/19/2010. This lists various filling and a crown fitting for my wife. It includes a single line for a tooth 14 - D3110:Pulp cap-direct (+rest) at $100. This is the only time the term pulp-cap appears in any of the treatment plans we signed. However, you later billed our insurance for additional pulp caps on teeth 12, 18 and 19. The insurance company quite rightly denied this fraudulent claim. You then applied these fraudulent charges to our account resulting in $300 in bogus charges sitting on our account. There is no treatment plan associated with these charges, they are thus incorrect and should not be there.4. All insurance payments received had been posted to your account correctly,This is not correct. My evidence, and that which I sent you with the referenced attorney's letter shows that at a very minimum, due to your multiple billing of insurance for the same procedure, you were paid by D[redacted] twice for the same procedure. A payment you received on 02/18/2011 from [redacted] is clearly a duplicate credit. As such I cannot in good faith accept your statement that all insurance payments received have been correctly posted to our account.5. All charges and credits in your account appeared to be in order, Thank you for confirming this. If all charges and credits in the account appear to be in working order, as you state, and as you state all insurance payments received have been correctly posted to our account and given the fact that we settled all bills in full at the time of treatment then it would seem that any outstanding charges on our account must be a mistake on your part. It is not possible to reconcile your statement that "all charges and credits in your account appeared to be in order" and your statement in 2 above that "We’d received insurance claim payments that met or exceeded our estimates on all claims. There is no claim not paid or underpaid." with the fact that you believe we have an outstanding balance and continue to send us bills.6. All Smile Dental is in full-compliance of our agreement, a copy of our Office Policy Agreement that you had signed is attached for your review,There were no attachments provided. 7. You are in breach of our written agreement with a severely past-due (since 2011) balance of at least $525.The last bill we received from you, which I vehemently dispute, dated Feb 11th 2015 showed a balance due of $313.18. However, here you state the balance due is at least $525. This clearly establishes that your accounting and billing practices are inadequate and likely not in conformance with the requirements of state law. By this statement you are here by admitting that your own billing department is in disagreement with the balance you believe is due. How can one possibly be expected to have good faith in your accounting procedures if you cannot even reconcile what you believe we owe with the bills you are sending? 8. You had received at least 11 billing statements since 2011.On multiple occasions I informed your office, first by telephone and then in person (all documented) as well as following on multiple occasions in writing that I disputed the bills and that I wanted an explanation of the charges. In the last 9 occasions of receiving bills from you I have marked them invalid and have faxed them back to you at [redacted] as well as in 2 occasions hand delivering my response to your Carmel Valley location and requesting to speak with you in person. In all cases I provided contact information, in the faxes and in person when I was told you were not available. For over 4 years your office have made no attempts to return any of my requests for discussion regarding disputed bills.>Your updated account ledger is attached for your review. The password is the last [redacted]No updated account ledger was attached. Please send us a copy of this ledger by certified mail.We do not accept your response and you have made no attempts to amicably resolve our grievances. By your own admission "We’d received insurance claim payments that met or exceeded our estimates on all claims. There is no claim not paid or underpaid." you clearly and concisely state that all claims on our account have been paid and therefore any remaining charges you show are accounting errors on your part.To avoid the need for lengthy legal proceedings regarding your billing errors and considering the fact that the statute of limitations on the disputed amounts in this matter have expired I am willing to offer the following compromise which I believe all parties will consider to fair and amicable.1) In exchange for you providing a letter stating that our account has zero balance and has been closed and that as of Apr 6th 2015 we have no outstanding charges or finance or late fees and upon your written agreement to cease and desist all demands for payment and your written statement that any and all outstanding debt you believe we have with All Smile Dental is thus null and void and therefore ineligible for referral to a collection agency I will drop my claim of the excessive payments (and insurance credits) that I believe you owe. I will also agree not to pursue the matter of deceptive and unethical treatment and billing practices with relevant authorities.2) Both parties will consider this to be final settlement of any and all claims referenced in letters, emails, faxes and/or verbal communication regarding billing disputes between ourselves and All Smile Dental.Thank you for your consideration.