All Smiles by Dr. Audrey

Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: *** ***, DDS, Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@draudrey.com
Dear Sirs,
We are aware of the credit that is due the *** All credits are processed at the end of the month that the refund
is requested via our accounting departmentWhen the Moffats called in May, we informed them that the credit they have was generated by payment from the patient financing company, *** CreditThey applied for this credit to fund dental servicesBy their contract with *** Credit, any refunds must be refunded back to *** CreditThis is to prevent people from borrowing money via this resource and using the money intended for health care costs for other purposesThis was unacceptable to them and they wanted the check made out directly to themThey did not accept that the refund must be to *** Credit and said they would call backWhen they called back on June 2, we told them this again and they were again upset that they could not receive the check directlyThe refusal to give the contact for the accounting department was because they wanted to call accounting directly to try to persuade them to bypass *** Credit and give them the moneyWe refused to give the contact information since this would be in direct violation of our contract with *** CreditWe will now submit a request for the refund to be processed to *** Credit at the end of June and hope this will be satisfactory since the only other option is to leave the amount on their account with us and have it be used by them for dental servicesIf this is not acceptable and they would like to leave their credit on their account for services in our office, they should call our office prior to June 30, 2015, or if they have a concern as to why the credit needs to be sent to *** Credit, they should consult their *** Credit contract or call *** Credit directly