There were several issues with this customer.First [redacted] is not the customer ASA Football does not do business with individuals ASA Football is in the wholesale business of selling to non-profit organizations The organization we are doing business with is [redacted] (***)Regarding the HelmetsWe shipped what helmets we had in inventory The rest we drop shipped from the manufacture to the customer This information was given to the person placing the order We cannot control what a customer hears ASA has no control over the manufacturing of helmets Helmets are made to order in July and August Although [redacted] will tell everyone that they will ship helmets within a week of order We here at ASA know that is not a reality in July and August, we inform our customers of this information All we here at ASA can do is to place the order and wait for them to deliver ASA is one of [redacted] 's largest dealers and our orders take priority at [redacted] As [redacted] found out on numerous occasions while she tried calling [redacted] herself [redacted] would get dates when the helmets would be done and ready to ship The date would come and go and the helmets would not ship Something that ASA is well aware of, and why we do not waste time calling [redacted] even called ASA back and asked us to give her a better date It is a tough thing for these non-profit groups to understand, that ordering in July is late.That they are at the mercy of what is left in the marketplace.I do apologize that my salesperson used inappropriate language, that is un-called for.I do not apologize for cutting her off from contacting [redacted] .That was crossing the line which I have zero toleranceJerseys, I feel that my sales rep did not properly inform [redacted] of the proper timing of these special made to order jerseys Early on in this process [redacted] was informed of the actual date of arrival [redacted] pricing issue [redacted] was referring to a sale which was sent out in April of with an expiration date of May 31stth [redacted] placed their order in July, long after the sale endedASA failed to inform [redacted] that the prices had gone upTaking into consideration the numerous miss-understandings on both sides I decided to honor the prices which [redacted] is referring too The credits were applied on September 15th [redacted] paid off their remaining balance on September 17th and ASA shipped their goodsSincerely,Richard R***PresidentASA Football
There were several issues with this customer.First [redacted] is not the customer ASA Football does not do business with individuals ASA Football is in the wholesale business of selling to non-profit organizations The organization we are doing business with is [redacted] *** [redacted] (***)Regarding the HelmetsWe shipped what helmets we had in inventory The rest we drop shipped from the manufacture to the customer This information was given to the person placing the order We cannot control what a customer hears ASA has no control over the manufacturing of helmets Helmets are made to order in July and August Although [redacted] will tell everyone that they will ship helmets within a week of order We here at ASA know that is not a reality in July and August, we inform our customers of this information All we here at ASA can do is to place the order and wait for them to deliver ASA is one of [redacted] 's largest dealers and our orders take priority at [redacted] As [redacted] found out on numerous occasions while she tried calling [redacted] herself [redacted] would get dates when the helmets would be done and ready to ship The date would come and go and the helmets would not ship Something that ASA is well aware of, and why we do not waste time calling [redacted] even called ASA back and asked us to give her a better dateIt is a tough thing for these non-profit groups to understand, that ordering in July is late.That they are at the mercy of what is left in the marketplace.I do apologize that my salesperson used inappropriate language, that is un-called for.I do not apologize for cutting her off from contacting [redacted] .That was crossing the line which I have zero toleranceJerseys, I feel that my sales rep did not properly inform [redacted] of the proper timing of these special made to order jerseys Early on in this process [redacted] was informed of the actual date of arrival [redacted] pricing issue [redacted] was referring to a sale which was sent out in April of with an expiration date of May 31stth [redacted] placed their order in July, long after the sale endedASA failed to inform [redacted] that the prices had gone upTaking into consideration the numerous miss-understandings on both sides I decided to honor the prices which [redacted] is referring too The credits were applied on September 15th [redacted] paid off their remaining balance on September 17th and ASA shipped their goodsSincerely,Richard R***PresidentASA Football
There are several separate issues going on here and I will address each one separately.First [redacted](ACPR) did purchase 2 dummies as listed on page 79 of our 2015 catalog. What [redacted] failed to point out is that also listed on page 79 is the following...
statement "All Dummies are STOCK in BLACK Only! colors available: ask your rep for details" (see attached picture of page 79 of catalog)Second, the dummies are manufactured by [redacted], and [redacted] puts our ASA logo on OUR IN STCOCK dummies. [redacted] has been doing that for ASA for over 20 years. Please see Page 3(attached file) of our terms, we have clearly outlined the difference between stock and custom items.Please see customers PO(attached file) where they are asking for a [redacted] dummy. size, weight and price. All of this information clearly matches up with ASA item on page 79 of catalog(attached).All of this information is STOCK which is clearly defined on page 79 and that all STOCK dummies are BLACK.Third, "They do not match our existing dummies" This information was never relayed to ASA's sales rep.(see attached copy of ACPR PO) no where on it does it specify a color)ACPR needs to understand that if they want something specific on the dummies that would be considered custom. Custom orders have different pricing, which is not listed in the catalog.Custom orders generally take 6-8 weeks once the art work is approved.Fourth, if ACPR wants to exchange the dummies for a different color he
is more than welcome to do so. As stated in the policy section of our
catalog. ACPR is responsible for the freight back to ASA, and the
subsequent re-shipment of the other color dummies.Fifth, [redacted] did call and spoke to his sales rep and customer service. And they both told him that ASA would take the dummies back; all ACPR had to do was return the dummies. Customer Service also told him that ASA would waive the 10% restocking fee, but that ACPR is responsible for the freight back to ASA.ASA policies are clearly outlined on pages 2 & 3 of our 2015 catalog. Sixth, I am unclear on how "Their customer services was very unprofessional about the situation." I would need more details here on "specifically how" my customer service manager was un-professional.Seventh, also outlined on our policy page 2(see attached) is the minimum amount of money to do business with ASA. This amount is $500. ASA's sales rep made the first exception for ACPR in accepting this order for $149.98.Lastly, ASA I feel has bent over backwards to try and accommodate this customer in several ways, accepting a small order, no restocking fee, etc. So for resolution ASA will still accept the return with no restocking fee as long as the dummies are returned to ASA by August 1st.Sincerely,Richard R[redacted]PresidentASA Football
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Their poor customer service continues as they continue to blame the customer. I don't recall issuing a complaint about the color of the dummies yet that is all they talked about in their response. Attached is a picture of the dummies we received. Please compare them to the dummy pictured in the catalog that corresponds with the one we ordered. It does not match the picture. The logo is the issue and no where that I can find does it state that the logo represented in the picture will not be on the dummy. The only acceptable resolution is the one stated in my initial complaint.Also, at no time did they state they were making a special accommodation to accept our order. If they did not want to take it, they shouldn't have.
Regards,
[redacted]
There were several issues with this customer.First [redacted] is not the customer. ASA Football does not do business with individuals. ASA Football is in the wholesale business of selling to non-profit organizations. The organization we are doing business with is [redacted]). Regarding the Helmets. We shipped what helmets we had in inventory. The rest we drop shipped from the manufacture to the customer. This information was given to the person placing the order. We cannot control what a customer hears. ASA has no control over the manufacturing of helmets. Helmets are made to order in July and August. Although [redacted] will tell everyone that they will ship helmets within a week of order. We here at ASA know that is not a reality in July and August, we inform our customers of this information. All we here at ASA can do is to place the order and wait for them to deliver. ASA is one of [redacted]'s largest dealers and our orders take priority at [redacted]. As [redacted] found out on numerous occasions while she tried calling [redacted] herself. [redacted] would get dates when the helmets would be done and ready to ship. The date would come and go and the helmets would not ship. Something that ASA is well aware of, and why we do not waste time calling. [redacted] even called ASA back and asked us to give her a better date.
It is a tough thing for these non-profit groups to understand, that ordering in July is late.That they are at the mercy of what is left in the marketplace.I do apologize that my salesperson used inappropriate language, that is un-called for.I do not apologize for cutting her off from contacting [redacted].That was crossing the line which I have zero tolerance. Jerseys, I feel that my sales rep did not properly inform [redacted] of the proper timing of these special made to order jerseys. Early on in this process [redacted] was informed of the actual date of arrival. [redacted] pricing issue. [redacted] was referring to a sale which was sent out in April of 2015 with an expiration date of May 31stth. [redacted] placed their order in July, long after the sale ended. ASA failed to inform [redacted] that the prices had gone up. Taking into consideration the numerous miss-understandings on both sides. I decided to honor the prices which [redacted] is referring too. The credits were applied on September 15th. [redacted] paid off their remaining balance on September 17th and ASA shipped their goods. Sincerely,Richard R[redacted]PresidentASA Football
There were several issues with this customer.First [redacted] is not the customer. ASA Football does not do business with individuals. ASA Football is in the wholesale business of selling to non-profit organizations. The organization we are doing business with is [redacted]...
[redacted]). Regarding the Helmets. We shipped what helmets we had in inventory. The rest we drop shipped from the manufacture to the customer. This information was given to the person placing the order. We cannot control what a customer hears. ASA has no control over the manufacturing of helmets. Helmets are made to order in July and August. Although [redacted] will tell everyone that they will ship helmets within a week of order. We here at ASA know that is not a reality in July and August, we inform our customers of this information. All we here at ASA can do is to place the order and wait for them to deliver. ASA is one of [redacted]'s largest dealers and our orders take priority at [redacted]. As [redacted] found out on numerous occasions while she tried calling [redacted] herself. [redacted] would get dates when the helmets would be done and ready to ship. The date would come and go and the helmets would not ship. Something that ASA is well aware of, and why we do not waste time calling. [redacted] even called ASA back and asked us to give her a better date. It is a tough thing for these non-profit groups to understand, that ordering in July is late.That they are at the mercy of what is left in the marketplace.I do apologize that my salesperson used inappropriate language, that is un-called for.I do not apologize for cutting her off from contacting [redacted].That was crossing the line which I have zero tolerance. Jerseys, I feel that my sales rep did not properly inform [redacted] of the proper timing of these special made to order jerseys. Early on in this process [redacted] was informed of the actual date of arrival. [redacted] pricing issue. [redacted] was referring to a sale which was sent out in April of 2015 with an expiration date of May 31stth. [redacted] placed their order in July, long after the sale ended. ASA failed to inform [redacted] that the prices had gone up. Taking into consideration the numerous miss-understandings on both sides. I decided to honor the prices which [redacted] is referring too. The credits were applied on September 15th. [redacted] paid off their remaining balance on September 17th and ASA shipped their goods. Sincerely,Richard R[redacted]PresidentASA Football
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as there is no expense to us.
Regards,
[redacted]
There were several issues with this customer.First [redacted] is not the customer ASA Football does not do business with individuals ASA Football is in the wholesale business of selling to non-profit organizations The organization we are doing business with is [redacted] (***)Regarding the HelmetsWe shipped what helmets we had in inventory The rest we drop shipped from the manufacture to the customer This information was given to the person placing the order We cannot control what a customer hears ASA has no control over the manufacturing of helmets Helmets are made to order in July and August Although [redacted] will tell everyone that they will ship helmets within a week of order We here at ASA know that is not a reality in July and August, we inform our customers of this information All we here at ASA can do is to place the order and wait for them to deliver ASA is one of [redacted] 's largest dealers and our orders take priority at [redacted] As [redacted] found out on numerous occasions while she tried calling [redacted] herself [redacted] would get dates when the helmets would be done and ready to ship The date would come and go and the helmets would not ship Something that ASA is well aware of, and why we do not waste time calling [redacted] even called ASA back and asked us to give her a better date It is a tough thing for these non-profit groups to understand, that ordering in July is late.That they are at the mercy of what is left in the marketplace.I do apologize that my salesperson used inappropriate language, that is un-called for.I do not apologize for cutting her off from contacting [redacted] .That was crossing the line which I have zero toleranceJerseys, I feel that my sales rep did not properly inform [redacted] of the proper timing of these special made to order jerseys Early on in this process [redacted] was informed of the actual date of arrival [redacted] pricing issue [redacted] was referring to a sale which was sent out in April of with an expiration date of May 31stth [redacted] placed their order in July, long after the sale endedASA failed to inform [redacted] that the prices had gone upTaking into consideration the numerous miss-understandings on both sides I decided to honor the prices which [redacted] is referring too The credits were applied on September 15th [redacted] paid off their remaining balance on September 17th and ASA shipped their goodsSincerely,Richard R***PresidentASA Football
There were several issues with this customer.First [redacted] is not the customer ASA Football does not do business with individuals ASA Football is in the wholesale business of selling to non-profit organizations The organization we are doing business with is [redacted] *** [redacted] (***)Regarding the HelmetsWe shipped what helmets we had in inventory The rest we drop shipped from the manufacture to the customer This information was given to the person placing the order We cannot control what a customer hears ASA has no control over the manufacturing of helmets Helmets are made to order in July and August Although [redacted] will tell everyone that they will ship helmets within a week of order We here at ASA know that is not a reality in July and August, we inform our customers of this information All we here at ASA can do is to place the order and wait for them to deliver ASA is one of [redacted] 's largest dealers and our orders take priority at [redacted] As [redacted] found out on numerous occasions while she tried calling [redacted] herself [redacted] would get dates when the helmets would be done and ready to ship The date would come and go and the helmets would not ship Something that ASA is well aware of, and why we do not waste time calling [redacted] even called ASA back and asked us to give her a better dateIt is a tough thing for these non-profit groups to understand, that ordering in July is late.That they are at the mercy of what is left in the marketplace.I do apologize that my salesperson used inappropriate language, that is un-called for.I do not apologize for cutting her off from contacting [redacted] .That was crossing the line which I have zero toleranceJerseys, I feel that my sales rep did not properly inform [redacted] of the proper timing of these special made to order jerseys Early on in this process [redacted] was informed of the actual date of arrival [redacted] pricing issue [redacted] was referring to a sale which was sent out in April of with an expiration date of May 31stth [redacted] placed their order in July, long after the sale endedASA failed to inform [redacted] that the prices had gone upTaking into consideration the numerous miss-understandings on both sides I decided to honor the prices which [redacted] is referring too The credits were applied on September 15th [redacted] paid off their remaining balance on September 17th and ASA shipped their goodsSincerely,Richard R***PresidentASA Football
There are several separate issues going on here and I will address each one separately.First [redacted](ACPR) did purchase 2 dummies as listed on page 79 of our 2015 catalog. What [redacted] failed to point out is that also listed on page 79 is the following...
statement "All Dummies are STOCK in BLACK Only! colors available: ask your rep for details" (see attached picture of page 79 of catalog)Second, the dummies are manufactured by [redacted], and [redacted] puts our ASA logo on OUR IN STCOCK dummies. [redacted] has been doing that for ASA for over 20 years. Please see Page 3(attached file) of our terms, we have clearly outlined the difference between stock and custom items.Please see customers PO(attached file) where they are asking for a [redacted] dummy. size, weight and price. All of this information clearly matches up with ASA item on page 79 of catalog(attached).All of this information is STOCK which is clearly defined on page 79 and that all STOCK dummies are BLACK.Third, "They do not match our existing dummies" This information was never relayed to ASA's sales rep.(see attached copy of ACPR PO) no where on it does it specify a color)ACPR needs to understand that if they want something specific on the dummies that would be considered custom. Custom orders have different pricing, which is not listed in the catalog.Custom orders generally take 6-8 weeks once the art work is approved.Fourth, if ACPR wants to exchange the dummies for a different color he
is more than welcome to do so. As stated in the policy section of our
catalog. ACPR is responsible for the freight back to ASA, and the
subsequent re-shipment of the other color dummies.Fifth, [redacted] did call and spoke to his sales rep and customer service. And they both told him that ASA would take the dummies back; all ACPR had to do was return the dummies. Customer Service also told him that ASA would waive the 10% restocking fee, but that ACPR is responsible for the freight back to ASA.ASA policies are clearly outlined on pages 2 & 3 of our 2015 catalog. Sixth, I am unclear on how "Their customer services was very unprofessional about the situation." I would need more details here on "specifically how" my customer service manager was un-professional.Seventh, also outlined on our policy page 2(see attached) is the minimum amount of money to do business with ASA. This amount is $500. ASA's sales rep made the first exception for ACPR in accepting this order for $149.98.Lastly, ASA I feel has bent over backwards to try and accommodate this customer in several ways, accepting a small order, no restocking fee, etc. So for resolution ASA will still accept the return with no restocking fee as long as the dummies are returned to ASA by August 1st.Sincerely,Richard R[redacted]PresidentASA Football
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:Their poor customer service continues as they continue to blame the customer. I don't recall issuing a complaint about the color of the dummies yet that is all they talked about in their response. Attached is a picture of the dummies we received. Please compare them to the dummy pictured in the catalog that corresponds with the one we ordered. It does not match the picture. The logo is the issue and no where that I can find does it state that the logo represented in the picture will not be on the dummy. The only acceptable resolution is the one stated in my initial complaint.Also, at no time did they state they were making a special accommodation to accept our order. If they did not want to take it, they shouldn't have.
Regards,
[redacted]
There were several issues with this customer.First [redacted] is not the customer. ASA Football does not do business with individuals. ASA Football is in the wholesale business of selling to non-profit organizations. The organization we are doing business with is [redacted]). Regarding the Helmets. We shipped what helmets we had in inventory. The rest we drop shipped from the manufacture to the customer. This information was given to the person placing the order. We cannot control what a customer hears. ASA has no control over the manufacturing of helmets. Helmets are made to order in July and August. Although [redacted] will tell everyone that they will ship helmets within a week of order. We here at ASA know that is not a reality in July and August, we inform our customers of this information. All we here at ASA can do is to place the order and wait for them to deliver. ASA is one of [redacted]'s largest dealers and our orders take priority at [redacted]. As [redacted] found out on numerous occasions while she tried calling [redacted] herself. [redacted] would get dates when the helmets would be done and ready to ship. The date would come and go and the helmets would not ship. Something that ASA is well aware of, and why we do not waste time calling. [redacted] even called ASA back and asked us to give her a better date.
It is a tough thing for these non-profit groups to understand, that ordering in July is late.That they are at the mercy of what is left in the marketplace.I do apologize that my salesperson used inappropriate language, that is un-called for.I do not apologize for cutting her off from contacting [redacted].That was crossing the line which I have zero tolerance. Jerseys, I feel that my sales rep did not properly inform [redacted] of the proper timing of these special made to order jerseys. Early on in this process [redacted] was informed of the actual date of arrival. [redacted] pricing issue. [redacted] was referring to a sale which was sent out in April of 2015 with an expiration date of May 31stth. [redacted] placed their order in July, long after the sale ended. ASA failed to inform [redacted] that the prices had gone up. Taking into consideration the numerous miss-understandings on both sides. I decided to honor the prices which [redacted] is referring too. The credits were applied on September 15th. [redacted] paid off their remaining balance on September 17th and ASA shipped their goods. Sincerely,Richard R[redacted]PresidentASA Football
There were several issues with this customer.First [redacted] is not the customer. ASA Football does not do business with individuals. ASA Football is in the wholesale business of selling to non-profit organizations. The organization we are doing business with is [redacted]...
[redacted]). Regarding the Helmets. We shipped what helmets we had in inventory. The rest we drop shipped from the manufacture to the customer. This information was given to the person placing the order. We cannot control what a customer hears. ASA has no control over the manufacturing of helmets. Helmets are made to order in July and August. Although [redacted] will tell everyone that they will ship helmets within a week of order. We here at ASA know that is not a reality in July and August, we inform our customers of this information. All we here at ASA can do is to place the order and wait for them to deliver. ASA is one of [redacted]'s largest dealers and our orders take priority at [redacted]. As [redacted] found out on numerous occasions while she tried calling [redacted] herself. [redacted] would get dates when the helmets would be done and ready to ship. The date would come and go and the helmets would not ship. Something that ASA is well aware of, and why we do not waste time calling. [redacted] even called ASA back and asked us to give her a better date. It is a tough thing for these non-profit groups to understand, that ordering in July is late.That they are at the mercy of what is left in the marketplace.I do apologize that my salesperson used inappropriate language, that is un-called for.I do not apologize for cutting her off from contacting [redacted].That was crossing the line which I have zero tolerance. Jerseys, I feel that my sales rep did not properly inform [redacted] of the proper timing of these special made to order jerseys. Early on in this process [redacted] was informed of the actual date of arrival. [redacted] pricing issue. [redacted] was referring to a sale which was sent out in April of 2015 with an expiration date of May 31stth. [redacted] placed their order in July, long after the sale ended. ASA failed to inform [redacted] that the prices had gone up. Taking into consideration the numerous miss-understandings on both sides. I decided to honor the prices which [redacted] is referring too. The credits were applied on September 15th. [redacted] paid off their remaining balance on September 17th and ASA shipped their goods. Sincerely,Richard R[redacted]PresidentASA Football
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as there is no expense to us.
Regards,
[redacted]