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All-Star Appliance Service

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All-Star Appliance Service Reviews (1)

Review: I called Allstar several times indicating the problems with my refrigerator. I was told a technician could diagnose the problem once I set up an appointment. I scheduled the appointment for Tuesday, August 18, 2015. The technician arrived around 8:30AM. He opened the doors of the refrigerator and then pushed the refrigerator from the wall and removed the cardboard from the rear, and then replaced it. He said it was running so everything is okay and within 24 hours check to see if it was cold. I informed him that he did nothing to change or adjust any part of the refrigerator and it remained the same as he had initially found it! He agreed with me. He then advised me to get another refrigerator. I told him he did not properly perform the diagnosis (I was promised over the phone). Then he gave a hypothesis about what might be wrong. He provided no proof nor was any work performed on refrigerator. He then asked for $70.00 plus tax. First I said no. It was ridiculous to just give him money for a job that was not done. He reduced the amount by $10.00 and I really did not care to argue with him because I am a senior citizen and I was home alone. So I wrote a check for $64.20. The refrigerator was not properly diagnosed.Desired Settlement: Monetary and file a complaint for other consumers to see.

Business

Response:

Response:ALL STAR APPLIANCE SERVICE P.O. BOX [redacted] Tuesday, September 08, 2015 [redacted] Dear [redacted]: Yes the customer did call several times with questions about her refrigerator. I told her over the telephone that I would diagnose the problem once I checked out the unit. She also asked if there was a fee for coming out I informed her at that time, that there is a service charge of $70.00plus tax. This was told to her more than once during separate telephone calls. She then proceeded to make the appointment. When I arrived at her house on 8/18/15, she had informed me that the refrigerator had been turned off. The refrigerator had only been on for a little while, prior to my visit. I then proceeded to check out the electrical components. I pulled the unit out and continued to check the remaining components. I then came to the conclusion that it was a sealed system failure. At that time I told her that if it wasn’t cold in 24 hours, because of the unit had only been turned back on for a short time that morning. That it would not be in her best interest in having it repaired. This would be a major repair because a sealed system failure consists of an evaporator, condenser, and /or compressor. When any one of these three major things, fail it is not cost effective in having it repaired. I told her that it would be in her best interest to buy a new refrigerator. When I was finished I handed her the bill she said that it was too much. My response was that she was told over the phone more than once. And that is when she stated that she is a senior citizen. I then in turn told her that I would honor a $10.00coupon that we have online, that brought her bill down to $60.00 plus tax. I did not hear from her again after that, so I did not know there was an issue until I received your letter on September 3rd 2015. After receiving your letter, I tried to reach out to her to try to resolve this problem. She did not answer the phone nor did she return my call after I had left two messages.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

My assessment of this situation stands as is. There are no messages left unanswered on my answering machine.

Regards,

[redacted],

Business

Response:

Response:ALL STAR APPLIANCE SERVICE P.O. Box [redacted] September 17, 2015 [redacted], After the customer rejected our response to her complaint, I can only reply by saying again, that she was informed more than once about our service charge of $70.00. This service charge includes coming out to her home and diagnosing the problem with her refrigerator. Which I did, and because the refrigerator was not worth repairing she still had to pay the service charge. She received her invoice and was not happy with the price. I tried at that point to make her happy by applying a $10.00 coupon that she did not have or know about. After leaving her house, I never heard from her again. I did not know there was a problem until I received the complaint from you, that she had originally filed. I tried to reach out to her by calling her to see if we could resolve this issue. However, I never received a call back from her.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Technician removed back cardboard cover from refrigerator without attempting any repairs. Cover was immediately replaced.

Regards,

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Description: Appliances - Major - Service & Repair

Address: PO Box 50, Sicklerville, New Jersey, United States, 08081

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