All Star Appliance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

I ALSO REJECT HER RESPONSE, I'M HAPPY FOR HER SHE GOT HER APPLIANCE REPAIR WITH ANOTHER COMPANY, WE SIMPLY TOLD HER WHAT THE WARRANTY TOLD US TO TELL HER AT THE END OF THE DAY WE AS A BUSINESS ALSO HAVE RIGHTS!!!! AND WE HAVE THE RIGHT TO REFUSE SERVICE FROM DIFFICULT CUSTOMERS.THANK YOU,

Complaint: ***
I am rejecting this response because: the business did not acknowledge the multiple times the technician did not show up at the scheduled timeThis is completely unprofessional and prevented me from going to work while waiting for no serviceThis has caused me to miss earning wages and a lot of stressThe age of the machine was not the reason it took so long to fixOn Jan 7, technician showed up (he was scheduled for Jan but was again a no show) but did not have a spare fuse, a very commonly replaced partAnother service had to be scheduled for Jan All of this could have been resolved in appointments but took monthsThis was an extremely bad experienceSincerely, *** ***

Complaint: ***
I am rejecting this response because:The complaint was this: after their technician left our home the dishwasher began to leak The company blamed my family for breaking it and would not fix it Assurion the warranty company called another repair person - they fixed our dishwasher within minutes I just wanted this notated -
Regards,
*** ***

Allstart appliance scheduled and appointment with *** *** for the date of November 16th, between the agreed hours of 1pm to 5pm for a whirlpool gas dryerOur tech went out to Mr*** residence between those agreed hours, no answer at the door and no answer on the provided number *** ***
***our techs are requierd to call, leave a message when no answerthey must wait at the residence for at least minutes after callingIf Mr*** doesn't respond, our tech takes a picture and moves onThat re solutes in a trip charge for 60$, which Mr*** paid for on December 7th, when our tech went back out for serviceTech fixed the issue with Mr*** watching him the whole timeTech shows costumer the working unit, and is satisfiedUnfortunately this unit is very old and it so happens that another issue comes upWe go back out to Mr*** and our Tech orders him a part and came back out on the 27th of December, Tech installed hes part and it was still no good, after another part ordering, same tech came out on January 4th, installed Mr*** part and the unit is fineSo we did resolve hes issue with Mr*** unfortunately a lot longer then we hoped but things go wrong at timesWe hope we can resolve this with the Revdex.comSo please contact us at any time.Thank you for your time *** ** Allstar Appliance Service *** * *** *** Lincolnwood, IL 60712 *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, Mr. [redacted] this is [redacted] with All-Star appliance we have received your message we do apologize for the miscommunication we do call and leave messages every time we do scheduling if you do not call back and confirm our appointment once you receive a message a technician will not be sent out unfortunately. Again we do apologize for not having spare parts with us. Once we cant get a hold of you we can't send a tech out as I mentioned. Mr. [redacted] once more we do apologize for the extremely bad service you experienced through us. Hopefully in the future if you do decide to see us again we will do our absolute best to make your experience much more pleasant for you. Thank you for your feed back.   Sincerely, [redacted]from all star appliance [redacted]

RE:[redacted]   We went out to diagnose their dishwasher on 12-01-14 inicial complaint was not washing dishes and it keeps shutting off, technician found inoperable control assy, touch panel. and door lock, we order parts through his Home Depot extended...

warranty.  Once we received the parts we made a 2nd. appointment for 12-24-14 .Technician went back and replaced  parts, test the dishwasher for proper operation, and had customer sign the invoice and left. They called back in early January and stated their dishwasher was leaking a lot of water and ruined his floor so we send technician back out to check dishwasher. When he went back to check the appliance he called our supervisor and said the new problem customer had with DW was not related with what he had repaired on 12-24-14. So we send out our supervisor to see what was going on. Our supervisor checked the dishwasher and found no water damage to his floor ,however he found  frame bent  where door attaches to, also  the door  hinges were twisted damaged. This is  something different and separate from what was repaired the first time, not only that but also causing a new complaint (leaking water). The parts we had replaced are located on the top portion of the door  where you normally place your hand to open a dishwasher. Supervisor told customer Mrs. [redacted] this damaged was  caused by someone sitting on the dishwasher door while it was open.  The first technician and supervisor both observed they care for mentally challenged kids in their home. Supervisor told Mrs. [redacted] (who was the one at home that day) that perhaps one of the kids playing around could have sat on the dishwasher door causing the damage but she said no way! supervisor called their extended warranty in presence of Mrs. [redacted]  to informed them of his findings and ask if they were willing to cover the new damages on dishwasher and they said NO, they consider that customer neglect. We did not collect any money from the customer, all we received as payment from  extended warranty for repairs was $75.00   Mr. [redacted] is claiming his DW has never worked right- he should have contacted Maytag factory when he purchase DW almost 3-years ago (2012)when he had full 1-year warranty from Maytag. We are not responsible for damaged cause by someone else.   [redacted]

I ALSO REJECT HER RESPONSE, I'M HAPPY FOR HER SHE GOT HER APPLIANCE REPAIR WITH ANOTHER COMPANY, WE SIMPLY TOLD HER WHAT THE WARRANTY TOLD US TO TELL HER.  AT THE END OF THE DAY WE AS A BUSINESS ALSO HAVE RIGHTS!!!! AND WE HAVE THE RIGHT TO REFUSE SERVICE FROM DIFFICULT...

CUSTOMERS.THANK YOU,