The customer, [redacted], requested a part that we had to special order from another provider. He reported to us that he installed the part, a hybrid battery, into his Toyota, but his car still did not function. We offered him to return the battery and we would order another, however Mr...
[redacted] refused. In discussion with our manager, [redacted], it was determined that the problem lie with the engine and not the battery, however, when Mr [redacted] was reminded that All Star Auto Parts does not refund special order parts he became agitated and caused a scene repeatedly yelling profanities amidst other customers in our lobby.Our return/exchange policies are clearly printed on our sales receipts. Mr [redacted] was also verbally informed of this policy before the special order was made. Though we do not offer refunds on special order parts we do allow for exchanges if the part is malfunctioning. Our vendors from whom we order special parts will not accept returns of properly functioning auto parts. The battery in question was not defective as Mr [redacted] claims. He used the battery to diagnosis his automobile's problem and now he wanted to return it. We are an auto recycling business providing parts--we do not diagnose problems individuals have with their vehicles. Mr [redacted] made a determination that it was his automobile's battery that was the problem when it turns our was the engine instead. He admitted this to us. To this day Mr [redacted] maintains possession of the battery we sold to him. We therefore are unable to proceed with any type of exchange or service.Sincerely,[redacted]
The customer, [redacted], requested a part that we had to special order from another provider. He reported to us that he installed the part, a hybrid battery, into his Toyota, but his car still did not function. We offered him to return the battery and we would order another, however Mr...
[redacted] refused. In discussion with our manager, [redacted], it was determined that the problem lie with the engine and not the battery, however, when Mr [redacted] was reminded that All Star Auto Parts does not refund special order parts he became agitated and caused a scene repeatedly yelling profanities amidst other customers in our lobby.Our return/exchange policies are clearly printed on our sales receipts. Mr [redacted] was also verbally informed of this policy before the special order was made. Though we do not offer refunds on special order parts we do allow for exchanges if the part is malfunctioning. Our vendors from whom we order special parts will not accept returns of properly functioning auto parts. The battery in question was not defective as Mr [redacted] claims. He used the battery to diagnosis his automobile's problem and now he wanted to return it. We are an auto recycling business providing parts--we do not diagnose problems individuals have with their vehicles. Mr [redacted] made a determination that it was his automobile's battery that was the problem when it turns our was the engine instead. He admitted this to us. To this day Mr [redacted] maintains possession of the battery we sold to him. We therefore are unable to proceed with any type of exchange or service.Sincerely,[redacted]