All Star Beauty

First of all, the complainant stated that when she called, I asked her to come in to see or fix the problem but she chose not to do so.  If she had stated that she was dissatisfied soon after service, we would take it down and refund her money immediately. The customer wore the weave extension...

for months after service.  She then called in August to say that she was trying to take the braids down but could not do so.  I told her that she needed to pay to take it down but she demanded that we took it down for her for free.  I said I was sorry, but we could not do that.  She then got upset and started yelling over the phone.  What the customer is calling " twisted and tangled some of my braids" must be the fact that the end of each braid is fed into another new one in a continuous fashion for a neat flatter look.  it is impossible to twist and tangle a cornrow braid which is the foundation for a sew in weave.  Your hair tangles if you leave your hair and scalp dry without proper maintenance after it is braided.  Apparently, this customer did not maintain her hair and did not know how to take it down without professional help. I had no way of verifying any of the customer's claims without seeing it - she stated that she did not want to come in to show it to me.  She only wanted free service of taking down the braids, and now is demanding a refund after making full use of the service done for months.  Some people wear their weaves for one month or less, others two months or longer, it is a matter of choice.