All Star Builders

Thank you very much for allowing me with the opportunity to respond to Ms ***s concerns Please accept my sincere apologies for any misunderstanding, confusion or any inconvenience that you may have encountered as a result of your moveWe totally enjoyed you as a customer and it was a pleasure handling your move The times that we met and spoke were courteous and professional and I am sincerely disappointed that you feel that we have let you down in any manner I work so very hard to provide all my loyal customers with as pleasant a moving experience as possible I have been serving the community for over years and take great pride in providing excellent customer service.To address your issue directly, please remember that an "estimate" is exactly what it implies It is our best assumption of the time and materials for a move based on both my personal observations of your inventory and by using a computer based software program that calculates your inventory weight and cubic feet Based on these factors we provide our customers with an estimate Please keep in mind that we work by the hour and we charge accordingly In this particular case your estimate was NOT a flat rate Regarding the draperies At no time did we ever discuss taking down draperies and no where on your quote was this mentioned Again, I am truly sorry that there was any miscommunication or misunderstanding regarding this particular item However, we never planned on removing any drapes and if we did it would have been mentioned on the quote.As far as the packing is concerned, again, I apologize for any misunderstanding When you and I personally spoke about packing, we discussed ONLY packing the kitchen The quote was based upon spending approximately three(3) hours packing the kitchen only It is not even a logical assumption that we could ever pack a large house in just three hours.When the move was complete and we presented our bill for the time we actually spent working, if you will recall it was you that made an offer to me to "split the difference" I gladly accepted your offer in my effort to show good faith and to maintain you as a happy and satisfied customer.At that point you paid your bill without any further discussion.It was only until now, after receiving this complaint that you are asking for additional monies be paid to you Please recall that at no time did we ever demand payment from you You very readily paid your bill after I agreed to YOUR offer to split the difference Again, I did that for you even though the bill I presented to you was for the time we actually spent working on your move.I am sorry for any misunderstanding or inconvenience that this has caused you and I sincerely hope that you may recall how hard we worked and my acceptance of your offer to split the difference .Best regards,***

*** ***
I am rejecting this response because:The company did not deliver the services it promisedYes, they worked hard, but it was all their own doingThey tried to complete a day job in days and that caused unnecessary work, disarray, forgotten items and items that were not supposed to be packed, packedI personally had to pack most of the closets, of the bedrooms, the bar and the entire basement, sans the closetThis was not the agreementI am still sorting out boxes that were mislabeled, mistakenly placed in incorrect rooms and some broken items.In addition, I do not agree with any of ***'s statements about what was discussed when he assessed the house contentsI was very clear and very specific in what I neededAgain, I have emails stating that all was included in the original quoteA quote is not an estimateIt is a quote and should be honored.I request some monetary refund in exchange for the inconvenience, time and unnecessary burden this company caused me.
Regards,
*** ***

Once again we thank the Revdex.com for affording us the opportunity to respond to the continual barrage of false, slanderous and liable complaints that are being put forth by this particular customer.We totally reject this and misleading statements being promulgated by this individual.As we have respond to numerous times, we are no longer going to entertain this individuals false, slanderous, misleading and incomplete allegations.We have already provided to this individual an apology if she felt that our service was not up to her standards.We have already provided to this individual substantial financial considerations and we have no intention of giving her any further financial consideration even thought that is what she obviously ants.This matter has been referred to our attorney for review and we have already forwarded an insurance claim form to this individual so that an independent and professional insurance company can review her allegations and make a determination.There is nothing further that we can do for this individual It is blatantly obvious that nothing is going to satisfy this customer no matter how many times we have gone out of our way to discuss this with her in both person and on the phone No matter how many financial remunerations that we have already provided to her will ever be enough.It is unfortunate that in our years of serving our community we have never ever encountered a customer like this that persists in filing allegations.We will leave this matter in the hands of our attorney and the professional insurance company and we will no longer respond to these unfounded and continued barrage of allegations.Thank you again for this wonderful opportunity to respond to these inflammatory and liable allegations

Thank you very much for allowing me with the opportunity to respond to Ms [redacted]s concerns.  Please accept my sincere apologies for any misunderstanding, confusion or any inconvenience that you may have encountered as a result of your move. We totally enjoyed you as a customer and it was a...

pleasure handling your move.  The times that we met and spoke were courteous and professional and I am sincerely disappointed that you feel that we have let you down in any manner.  I work so very hard to provide all my loyal customers with as pleasant a moving experience as possible.  I have been serving the community for over 25 years and take great pride in providing excellent customer service.To address your issue directly, please remember that an "estimate" is exactly what it implies.  It is our best assumption of the time and materials for a move based on both my personal observations of your inventory and by using a computer based software program that calculates your inventory weight and cubic feet.  Based on these factors we provide our customers with an estimate.  Please keep in mind that we work by the hour and we charge accordingly.  In this particular case your estimate was NOT a flat rate.  Regarding the draperies.  At no time did we ever discuss taking down draperies and no where on your quote was this mentioned.  Again, I am truly sorry that there was any miscommunication or misunderstanding regarding this particular item.  However, we never planned on removing any drapes and if we did it would have been mentioned on the quote.As far as the packing is concerned, again, I apologize for any misunderstanding.  When you and I personally spoke about packing, we discussed ONLY packing the kitchen.  The quote was based upon spending approximately three(3) hours packing the kitchen only.  It is not even a logical assumption that we could ever pack a large house in just three hours.When the move was complete and we presented our bill for the time we actually spent working, if you will recall it was you that made an offer to me to "split the difference".  I gladly accepted your offer in my effort to show good faith and to maintain you as a happy and satisfied customer.At that point you paid your bill without any further discussion.It was only until now, after receiving this complaint that you are asking for additional monies be paid to you.  Please recall that at no time did we ever demand payment from you.  You very readily paid your bill after I agreed to YOUR offer to split the difference.  Again, I did that for you even though the bill I presented to you was for the time we actually spent working on your move.I am sorry for any misunderstanding or inconvenience that this has caused you and I sincerely hope that you may recall how hard we worked and my acceptance of your offer to split the difference .Best regards,[redacted]