All Star Collision Repair

Before advancing All Star money in January 2023, to buy parts to repair the front end of my 2001 Mercedes E320, I wish that I had looked at All Stars BBB rating and complaints. It appears that the business does well at fixing small dents, but on larger jobs Carlos Young, the Owner, gets involved and requests large advances for parts, drags out the repair, provides damaged parts and then does not complete the repair.
Specifically, I paid $2,000 upfront in January 2023, for All Star to buy repair parts for the Mercedes per the Adjustor’s Report that I gave to Carlos, which called for a new or decent hood, a new passenger’s head light and several other replacement parts, which were not provided by All Star. I also would think that repairing the Horn, Windshield Wiper Sprayer and the other parts listed in the Adjustor’s Report were necessary to complete the repair up to standard.
After four months of waiting for my Mercedes and being told the parts are almost all in, All Star seemed to quickly put my Car together in a week or so in a last-minute hurry. When I paid the final $1,500 and picked it up, I noticed that it was not very clean, did not look good and drove very bad. I had to do a front wheel alignment at my expense; the Windshield Wiper Sprayer was not connected or working; and later I noticed that the Horn was not working. I also told Mike Wallace, the shop Foreman, about the hail damaged and crooked hood, and he said to talk to Carlos about that, and I did. Carlos said that he would ask his hail damage vendors to look at the Hood and would rebuff it, etc. The replacement Hood Struts were broken and made very loud noises in opening and closing the Hood. I also noticed later that the Bumper support was bent backwards and that the Bumper was not attached in the middle of that frame piece; and I noticed that the passenger side headlight strap was missing. When I discussed these items with Carlos, he said that it would take a new headlight, because you cannot buy strap separately. The passenger headlight was on the adjustor’s list and my first list I gave Carlos when I dropped the Car off. Per a mechanic, the passenger headlight is fixed in place, and cannot be adjusted, and points upward now.

When I picked up my Car in May 22, 2023, I also noticed three new scratches on the Car due to sitting in and being moved around in the shop over the four months that All Star had my Car. Mike said that when I came back to get the Windshield Wiper Sprayer fixed, that he could fix those scratches. Of course, they never called me regarding the part coming in.

After waiting for four or five months longer without a horn and the other items listed above, I finally was able to get Carlos and Mike to meet on September 12, 2023, to discuss a List about completing the repair on my Car. Anyway, they were charging me for parts, and refused to fix the hail dented, crooked and poorly painted replacement hood. Therefore, I had my Mechanic and a paint detail shop complete every item on that List, except for repairing the hail damaged Hood. I wrote a letter to Carlos on October 2, 2023, asking for a response, but there is none.

On January 29,2018 I took my Chrysler 300 into the company to have the front bumper repaired on an insurance claim.
On January 29,2018 I took my Chrysler 300 into the company to have the front bumper repaired on an insurance claim. When I picked up my car I didn't notice work was not completed. I called and talk to the receptionist and she put a Mr. Johnson on the phone I informed him of a couple matters one which included the company JOY riding in my car. I attempted to get back in touch with the shop and I was told Mr. Johnson and also Carlos were on vacation. I left my number and never received a call back. This complaint is for two things one is simply the work was not to standard. Also the company allowed someone to take my car on a JOY ride while in their possession. I have proof of al, the allegations that are listed