All Star Drivers Education

Hello, I have spoken with [redacted] in our office whom worked with this customer to resolve the situation [redacted] indicated to me that: We rescheduled for free Daughter took test on 9/ So I believe this case should be resolved/closed considering our efforts per [redacted] 's comments in offering the reschedule for freeThanks, ***

Hello, Per below from our Marketing Director, we have satisfied this customers compliant From: [redacted] [mailto: [redacted] @allstarde.com] Sent: Wednesday, September 28, 11:AM To: ' [redacted] ***' Subject: RE: You have a new message from the Revdex.com consumer complaint # [redacted] All happy, I issued a refundThe student registered for a road test in [redacted] but they live in Saline which is hours awayShe called the day of the test and was told we have a hour policy and can’t refundDad is happy now [redacted] Director of Marketing & Inside Sales

[A default letter is provided here which indicates your rejection of the business's offer Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this offer appear below: First, your manner of responding to me indicates that you do not care about your customers or take your business seriouslyYou are just using state mandates to turn a quick cheap profitNothing more.The actual class schedule and the website schedule are not the same and moreover, the schedule gets changed on a whimWhat your telemarketing staff told me about a make up day was inaccurate and caused us three days worth of time to make upOur daughter signed up for the summer course and so for that schedule was irrelevantWe were prepared to maone day with the time conflict, but I could not ask my daughter to miss her physics class repeatedly for a driver's ed course that apparently is so cheaply done - the videos look like they were made by a someone using imovie for the first time.Moreover, you market your program as if you are accommodating to area high schools, but you are notThe schedule only works for the host high schoolI am actually giving you a means of making your business more profitable and you are turning it down because you would rather fight your customers than to provide quality service.You are correct, I am angryBut I am not angry just to be angryI am angry because your business treats its customers horribly and does not deliver what is promised and and has no concern or pride in quality - just quick easy profits and a dictatorial relationship with customersIn short, your business is poorly run and managed at every stage and I hope the attorney general will close you down Regards, [redacted]