All Star Heating & Cooling, Inc.

Initial Business Response /* (1000, 5, 2016/09/14) */
Thank you for informing us of this concern and providing the opportunity to review and correct any problems identified.
We have researched the issues described and taken actions intended to correct the issues leading to this customer's...

concerns.
Additionally, this customer's accounts were reviewed to ensure accuracy. A call was made to the customer to discuss the actions taken and he indicated satisfaction with our response.
Initial Consumer Rebuttal /* (2000, 7, 2016/09/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
At this point, I believe the hospital is making a good faith effort to correct the billing issues. If anything changes, then I will revisit this complaint.
Final Consumer Response /* (3000, 13, 2016/10/04) */
I am reopening this case. Since I was contacted by the hospital and was informed that my accounts had been checked and the situation was corrected, I have received two incorrect bills. For this reason, the case remains unresolved.
Final Business Response /* (4000, 15, 2016/10/14) */
We have contacted this customer to explain the current breakdown of the accounts that had not appeared at the time of our initial review (these are 2 new accounts). Actions we are taking to permanently address his concerns were detailed. The actions being taken on the 2 new accounts was also discussed. This customer expressed his satisfaction with the explanation and with the actions taken. He says he will gladly convey this to you as well.