All-Star Honda

Signing a credit application is definitely not required by Federal Law to buy a car.  It is required for us to be able to pull credit.  As stated in the previous response, a credit check is what we feel is the most accurate way to perform the required OFAC check.  I again apologize for [redacted]'s misrepresentation.  He has been counseled and this will not occur again.  I unfortunately cannot represent to the credit bureau that the credit pull was unauthorized since we do have a signed credit application.  I am open to discussing other potential remedies to the situation.  ?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

All-Star Honda and Mr. [redacted] have come to an agreeable resolution for both parties.

There were no commitments made to a deal.  The parameters that Mr. [redacted] wants for a deal are not parameters that can be met.  He was told that in a phone conversation with [redacted].  We advised Mr. [redacted] that we could not meet his parameters for a deal.  He asked us to see how close we could come and what we could get him approved for.  We have made our best offer to Mr. [redacted].  We would love to put a car deal together with Mr. [redacted], it is what we are in the business of doing.  Unfortunately, it does not appear that we will be able to do so in this situation.

It seems as if there are 2 issues to address:1)Mr. [redacted] was engaged in negotiations on a vehicle through an online portal called Make My Deal.  Whether we are in negotiations in person, via phone or online with a client, the vehicle is still up for sale.  Mr. [redacted] was working with Mark...

McClay via the Make My Deal tool and Mr. Roger made an offer that was beyond Mark's authority to accept.  He then consulted with another manager.  [redacted], our Sr. Sales Manager, then called Mr. [redacted] to discuss the deal because Mr. [redacted] stated he wanted to get 8000 for the vehicle he was trading.  After running the Carfax on the vehicle we did not feel it was worth the money and did not accept his offer of 8000 for his vehicle, hence no deal. Within a few hours of Mr. [redacted]'s conversation with Mr. [redacted], the vehicle was sold to a client that visited our showroom.2) The Capital One pre-approval letter is sent by Capital One to current clients they feel are should be approved for up to 35,000 for a vehicle loan.  The letter clearly states that paycheck stubs, proof of residence and other documentation will need to be provided.  The letter does not guarantee 35,000 in credit.  It says up to.  The final amount is determined by income, credit, and value of the collateral as compared to the desired loan amount.  Mr. [redacted] was approved on the vehicle, but unfortunately it is sold.  We would be happy to review alternatives with Mr. [redacted].All in all, we [redacted]'t feel we have acted in bad faith.

I will reach out to the client to set up a meeting to discuss their issue and get it resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] THE ONLY reason I signed credit app was because I was told it was required by federal law.... I recommend your location brushes up on the law.http://www.edmunds.com/car-buying/car-dealership-credit-report-scams-and-the...⇄ does not require a credit check they require additional paperwork. So either your location has misinformed people, poorly trained people, or people who wanna try and deter people from not using your financing so your location can get more $ out of the deal. [redacted] assured me at least 3 times no credit check would occur. As he is your employee your business is responsible for his actions and training. A credit check for people who want nothing to do with ur locations financing should not be forced to go through a useless credit check to do business with you. You are not a lender you are a car store. Also lying to someone to get them to sign something at the very least is unethical.

In regards to the complaint in question, Mr. [redacted] came back on 2/4/16 to get his vehicle repaired. Complaint solved.

I have reached out to Kameal Love multiple times in the hopes of scheduling an appointment to review the situation with her car.  I have not received a reply.  I would be happy to reach back out to her again. Please let me know your thoughts on the situation. Thank...

you. [redacted]President

OFAC is required on all transactions.  What you are referencing regarding the personal check in any business's requirement to complete an IRS Form 8300.  This is necessary for any transaction in which $10,000 or more in  cash or a cash like item is exchanged.  With a personal check only, we would not have had to complete this form.  We are required to perform an OFAC check on ALL vehicle sale transactions.  I am not sure what we can do to resolve this.  Removing the credit inquiry (since it was authorized with the credit application signature) is not something we can do.I am open to other ideas or potential resolutions.

Review: I went to All Star Honda to lease vehicles, they said they had to pull the credit I said as long as it is only for lease options. I will not purchase not even interested in purchasing at all, don't even bother me with purchases. I told the sales person and the Asst. Sales Manager what I was trying to accomplish with the leases, I mentioned a price I will be willing to lease for the Asst. Sales Manager said that could probably work. The sales person told me on several occasions they are a full disclosure dealership (transparent) as he put it. They kept us waiting for two days with stories they are contacting the owner of All Star Honda to see if they can make it work , also talking with the district manager, to really work on our behalf. I proceeded to meet with them to find out what the approval would be since they said we had approval. They told me in our meeting that they had approval for purchases, which were well over a $400 increase per month on what I said I would lease for. They were fully informed that purchasing these vehicles is not an option I would consider. They did not care what I wanted or was interested in working on my behalf to do what I asked. They have a total of 10 credit pulls on my credit, which should have only been 1 for leasing. Which would be with Honda Financing. This dealership was totally unprofessional, arrogant etc, when it came time for our meeting. I would not recommended them to anyone EVER. Down to unauthorized solicitation of lenders for purchase , which was made clear shouldn't be done. getting letters from lenders stating subsequent counter offers have expired. I was never informed of these counter offers.Desired Settlement: They would contact Transunion, Equifax and have these hard inquiries removed. These inquiries, have affected interests rates,having them being higher due to the amount of inquiries made.

Business

Response:

Our goal with any client is to provide all of the options to achieve the best possible financial scenario. Our managers wanted to exhaust every option possible to help Mr. [redacted] achieve the payment goal desired. It sounds as if we could have done a better job communicating what those options were throughout the process. I apologize for us not having done that. I would like the opportunity to talk with Mr. and Mrs. [redacted] to see if there is anything I can do to help them get a vehicle in the their desired payment range.

Consumer

Response:

Review: Set up a test drive for a Honda Accord. Sales personnel took my personal information before talking about possible price and finance terms. Decided to leave the dealership because I was unhappy with their sales tactics. Sales personnel confirmed they would not run my credit unless I came back and approved. I never returned to the dealership. Received confirmation later that a hard inquiry on my credit had put through by Boyland Honda. Sales personnel lied and continued to call me for a future sale.Desired Settlement: Contact credit agencies to remove hard inquiry on my credit report. Stop contacting me.

Business

Response:

On 8-18-13 Mr. [redacted] put a internet inquiry to Boyland Honda at 12:17pm.

On 8-19-13 at 10:33am our internet salesperson "[redacted]" made a phone call and left a message for Mr. [redacted]

Review: I took my 2004 Honda Civic to All Star Honda for an oil change on 1/28/2016. I dropped it off at approximately 9am. When I picked up the vehicle at 2pm, there was a 12 inch dent and scratching in the rear quarter panel of the drivers side of the car and the rear light assembly was broken. I showed the damage to the service employee, [redacted]. Unfortunately they do not have video cameras to see what happened. She said she heard a crash in the parking lot earlier that day but they thought someone hit a snow bank. She remembered seeing a customer get out of his car near my car at that time. She said the customer was returning the next day and they would look for damage on his car. I received a call from [redacted] on 1/29/2016 and she stated that they checked the other car and could not find any signs of damage. She referred me to the manager, Bill [redacted]. Mr. [redacted] said that All Star Honda does not have insurance to cover damage to customers' vehicles caused on the business' premises unless it was caused by an employee. He said to file a police report and make a claim with my insurance company. I filed a police report, which determined that it was a hit and run incident.Desired Settlement: I believe that All Star Honda should take responsibility for the damage caused while my car was in their care. I expect them to cover the cost to repair the vehicle to its original condition. I would like to find a different location to have this work completed after the terrible experience I had at All Star Honda.

Business

Response:

In regards to the complaint in question, Mr. [redacted] came back on 2/4/16 to get his vehicle repaired. Complaint solved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. All Star Honda paid for my car to be repaired by an auto body shop.

Regards,

Review: when I purchased my care 2 years ago, I was given a clean carfax, and a clean wisconsin consumer guide. as I tried to trade in the vehicle today I discovered that both were not true. the car had a major accident, involving airbag deployment. sever damage was reported. also the frame damage which should have been included on the consumer guide was never addressed. the dealer intentionally ad withheld and altered the vehicle history.Desired Settlement: I am losing significant amount of money on my trade in solely due the dealer bad practice. a refund would help settle the issue, will never erase the negative impression

Business

Response:

[redacted] came in on Saturday the 29th of June to tell us about a problem on his Accord he bought from us on 01-29-11. I sat down with him and he was very upset .. I never got his name but he handed me a "autocheck" report that reported a accident on the car back in 01-14-2009. The title and problem check for this vehicle check is perfect and the odometer check is perfect.

Review: The service department at All Star Honda [formerly Boyland Honda] has been unable to properly repair the Oil Leak from my car, and I need your help to resolve the situation.

On February 16, 2015, I had dye test applied to Oil by their technicians charge $60.00 the service advisor ([redacted]) advised me to return in 1,000 for diagnosis. One thousand miles later, I returned on May 9, 2015, to have the Oil Leak diagnosed. The diagnosis was to replace distributor O-RING and VTECH Solenoid Gasket/Filter, Spool Valve. The service advisor [redacted] quoted me $163.44. I then returned on May 30, 2015, I dropped off my car, a 1996 Honda Civic EX Sedan, to have the Oil Leak repaired. When I picked up the car, the service advisor ([redacted]) assured me that it was in complete working order. Thus, I paid $163.44 (minus the $60 dye test fee), only to find that the technician did not make the proper repairs, and the Oil Leak still exist.

I took pictures of the oil residue on the card board my husband placed beneath the car on June 1st to confirm that the car was no longer leaking oil. Well, 4 photographs later June 8, June 11, June 15, and June 27th you can visually view the oils leaks multiplying.

So my husband and I returned on June 27th we had an appointment with [redacted] and Belal, the service manager, who told us to come back in 500 miles because they don’t know where it’s leaking from. WHAT!!!! Then, what did we pay $163.44 for? I told him I wanted a refund I will go elsewhere. He [Belal] declined and told me, "We've done the best we could. Take it elsewhere if you're not happy." He then insulted my husband and I by saying that the vehicle was old and these things happen. If their technicians are not experienced to work with older Honda models then they should not agree to repair them.

David Hobbs Honda has been servicing my vehicle since 1998 and never had a problem with not 1 repair. I came to Boyland because I was shopping in the area as was told you had a service department.

I'm certainly not happy, and I expect your dealership to fix the car properly. I've paid you $163.44 to complete the job and I will not be satisfied until you return the car to me in perfect working order. I was not treated like a MVP as the company website states.Desired Settlement: Properly repair the vehicle at no additional cost to me or refund my money so I can take my business elsewhere. I paid them to repair my vehicle and they did not deliver therefore I an entitled to a refund. Why should I pay? My vehicle is still leaking oil in the same spot prior to the repair.

Business

Response:

I have reached out to Kameal Love multiple times in the hopes of scheduling an appointment to review the situation with her car. I have not received a reply. I would be happy to reach back out to her again. Please let me know your thoughts on the situation. Thank you. [redacted]President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a leased 2014 Honda Accord on August 30, 2014 from Boyland Honda. While negotiating the terms and financing I asked if there was a military program and was told there was not. While waiting for 10 days for the check for my trade in (which they were already advertising for sale on their website) I went in the dealership to demand the check. While waiting I was asked if I received the military discount when I told the sales manager that my title was from WA state because the previous car purchase was a treat to myself after my overseas deployment in 2003. I told him that I had asked about the military program and that I was a dependent of a current Army Reserves soldier, but was turned down by the sales associate because they wasn't such a program. After using the internet at the dealership I quickly found the program and it does include spouses. I told the sales manager the information I uncovered but was told if they didn't "cut the check already" (which they did not do correctly and I was still waiting for the correct check in my name only) that they could have done the entire transaction over including the $500 military discount. After this the sales associate left an argumentative message on my house voicemail that I did not qualify. I responded with an email enclosed with a screen shot of the program details which states I did qualify. He responded by saying yet again I did not qualify. A few days later after not getting a response after I stated tea I did qualify, I sent the general sales a manager an email stating what had happened and have not had any type of response since. I was also told that the Honda. Care program was .40 a month instead of what it actually is $10 a month.Desired Settlement: I would like a refund of the money ($500) I was and am qualified for. I would also like to discontinue the honda care program and my car payment be reduced back to what it originally was $189. In addition the sales team need to be retrained as the programs offered to customers.

Business

Response:

[redacted] is 100% correct. Spouses of military personnel eligible for the program are also eligible. It was an error by my staff in interpreting the program. I also want to apologize for our general sales manager not responding to [redacted] email. Both issues have been addressed internally.

We would just need the appropriate documentation from [redacted] to make sure her husband qualifies for the program. An LES dated for sometime within 30 days of the deal date will suffice. Upon receipt of the LES, we will cut [redacted] the check for the $500.

Regarding the cancellation of the Honda Care product, that can be easily done. When [redacted] comes in to drop off the LES and collect the check, we can cancel the product. The refund of the product will be credited to her Honda Finance account, but her payment will not be lowered. The refund will be applied as payments to the lease. Unfortunately we do not have the ability to change the contracted payment amount after the contract has been processed with Honda Finance.

[redacted] can contact [redacted] at the dealership and he will be happy to get this all completed for her.

Sorry again for the misunderstanding.

General Manager, Boyland Honda

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I was informed multiple times by sales REP [redacted] that in order to accept a personal check from me they needed to fill out a credit app but no credit check would be preformed as it was only to comply with "federal law." He assured me no credit check would take place as I did not need a loan. However after leaving the dealership on the way to my bank to get certified funds I was notified by LIFE LOCK that the Honda store ran my credit. This is in direct violation of the federal law known as "FCRA" If consent is not given then a credit check may not be preformed..... I have multiple email and texts from him saying that it would NOT be a standard credit check.He also said it was due to the "patriot act" requires car stores to get info through a credit check when paying cash..... However according to multiple sources... personal checks are excluded from that requirement because it creates a paper trail....Desired Settlement: Remove inquire from my credit report as "NOT AUTHORIZED" also for them to be more honest with their future customer's.

Business

Response:

As referenced in Mr. [redacted]’s complaint, his credit was pulled on 8.17.2015. Mr. [redacted] did sign an credit application that authorized us to pull his credit, hence the credit pull was not unauthorized. Our dealership runs a credit check on EVERY client that purchases a car from us, regardless of the method of payment. With every vehicle purchase we are required to do a check to make sure the client is not on the OFAC watch list. Although some dealerships perform this check by using the client’s name, our opinion is that the most accurate way to do so is via social security number. The credit bureau service we uses performs an OFAC check with each credit report that is run. With all of that being said, I am very disappointed by the actions of our salesperson, [redacted]. Based upon what Mr. [redacted] has stated in his complaint, I can understand his frustration and anger with the situation. [redacted] will be counseled and appropriately disciplined for his misrepresentation, as that is not acceptable behavior for any employee of our dealership. I have left a voicemail for Mr. [redacted] to discuss this situation with him via phone or in person. [redacted]President

Consumer

Response:

Review: I responded to an advertisement by capital one I was pre approved for up to $35,000 for a car . I went online to Allstar and made an offer and filled out a credit application. Three sales people contacted me claiming they can make the loan. A mark indicated he needed more information from capital one and he would call me back. This was on Friday February 12th. mark never called me back. I received an email from makemydeal.com claiming allstar gave me a counter offer in which I responded to by email and accepted. Their sales woman calls me and says the car has been sold and knew nothing of my conversation with make and would have her manager call me. They never called me back. This is a week later and I still have no car and no loan. All three representatives had no clue what the last rep. said to me. Mark told me he was confident he could do the loan subject to looking at my trade in but never calls me back. In the meantime they send me a notice they accepted my offer but the sales person knows nothing of the email and says the car is sold.Desired Settlement: to sell me a car under the advertised terms of capital one and allstar honda. Their advertising terms changed and became vaugue and ambiguious when I questioned their practices. I would like to see them keep their commitment based on what what was advertised.

Business

Response:

It seems as if there are 2 issues to address:1)Mr. [redacted] was engaged in negotiations on a vehicle through an online portal called Make My Deal. Whether we are in negotiations in person, via phone or online with a client, the vehicle is still up for sale. Mr. [redacted] was working with Mark McClay via the Make My Deal tool and Mr. Roger made an offer that was beyond Mark's authority to accept. He then consulted with another manager. [redacted], our Sr. Sales Manager, then called Mr. [redacted] to discuss the deal because Mr. [redacted] stated he wanted to get 8000 for the vehicle he was trading. After running the Carfax on the vehicle we did not feel it was worth the money and did not accept his offer of 8000 for his vehicle, hence no deal. Within a few hours of Mr. [redacted]'s conversation with Mr. [redacted], the vehicle was sold to a client that visited our showroom.2) The Capital One pre-approval letter is sent by Capital One to current clients they feel are should be approved for up to 35,000 for a vehicle loan. The letter clearly states that paycheck stubs, proof of residence and other documentation will need to be provided. The letter does not guarantee 35,000 in credit. It says up to. The final amount is determined by income, credit, and value of the collateral as compared to the desired loan amount. Mr. [redacted] was approved on the vehicle, but unfortunately it is sold. We would be happy to review alternatives with Mr. [redacted].All in all, we [redacted]'t feel we have acted in bad faith.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

the dealership is being disingenuous about the discussion and the time lines:

Review: I contacted Boyland Honda about a warranty I was never aware of. I called to cancel it. I went in the dealership in April to sign the paper they needed me to sign. I called my finance company to see if the money that was prorated was taken off my balance, they said no. I called back the dealership, they are not aware of me signing any paperwork. There is all new people there since april so no one is aware of anything. All I want is my money back and for the dealership to communicate with me. Also when I bought my car they never told me about the extended warranty that was $2000.00.Desired Settlement: I want my money that is owed to me.

Business

Response:

Attached you will find that service contract application that [redacted] signed when she purchased her vehicle. Also attached is a copy of the pro-rated refund she received up cancellation of the warranty. The cancellation was appropriately process. The check was cashed within a day or two after the check was written.