From: Victor A [redacted] Sent: Thursday, May 26, 2016 5:42 PMTo: Johana Diaz <[email protected]>Subject: ID [redacted] - Limo service complaint Hi Johana Diaz, I just received a letter from you, about a... complaint ID [redacted] . In the letter, it states that you tried to reach us, but received no response. I have just been notified for the first time today, through this letter. There was a situation in which we did cancel a reservation do to the clients last minute requirements, that would be unsafe and put the passengers in danger. We did refund her the deposit and explain why we choose not to be involved in the transporting of many passengers with such a tight schedule in a busy city. We take safety very serious and do our best to avoid accidents. This was explained to her, and that it was not something that we were willing to do, due to safety issues. We have been in the Livery service for 26 years and use our experience to determine if a schedule is safe or not. And we could see that this would be an unsafe situation for the passengers. I tried to explain it to her, but she would not listen to any of the issues with trying to shuttle so many passengers back and forth in such a small time frame and thus would put people at risk. But she would not understand, told me " no, this will work " , through e-mail. We are in business to make money, so us canceling the service and returning her money is not something that we do. But we choose to put safety first and return her deposit, instead of making $600 that day. We have over 2,300 weddings of experience, and we use that knowledge to determine whether a schedule is doable safely or not. I understand that this was her first wedding planning experience and why she might not understand. But at the end of the day, we have to comply and conduct safe transportation. That is our goal, safety first. Please contact me at 704-267-3267Victor A***I would like to explain further if needed, you can contact me through phone or e-mail. Thank you very much
From: Victor A[redacted] Sent: Thursday, May 26, 2016 5:42 PMTo: Johana Diaz <[email protected]>Subject: ID [redacted] - Limo service complaint Hi Johana Diaz, I just received a letter from you, about a...
complaint ID [redacted]. In the letter, it states that you tried to reach us, but received no response. I have just been notified for the first time today, through this letter. There was a situation in which we did cancel a reservation do to the clients last minute requirements, that would be unsafe and put the passengers in danger. We did refund her the deposit and explain why we choose not to be involved in the transporting of many passengers with such a tight schedule in a busy city. We take safety very serious and do our best to avoid accidents. This was explained to her, and that it was not something that we were willing to do, due to safety issues. We have been in the Livery service for 26 years and use our experience to determine if a schedule is safe or not. And we could see that this would be an unsafe situation for the passengers. I tried to explain it to her, but she would not listen to any of the issues with trying to shuttle so many passengers back and forth in such a small time frame and thus would put people at risk. But she would not understand, told me " no, this will work " , through e-mail. We are in business to make money, so us canceling the service and returning her money is not something that we do. But we choose to put safety first and return her deposit, instead of making $600 that day. We have over 2,300 weddings of experience, and we use that knowledge to determine whether a schedule is doable safely or not. I understand that this was her first wedding planning experience and why she might not understand. But at the end of the day, we have to comply and conduct safe transportation. That is our goal, safety first. Please contact me at 704-267-3267Victor A[redacted]I would like to explain further if needed, you can contact me through phone or e-mail. Thank you very much
From: Victor A [redacted] Sent: Thursday, May 26, 2016 5:42 PMTo: Johana Diaz <[email protected]>Subject: ID [redacted] - Limo service complaint Hi Johana Diaz, I just received a letter from you, about a... complaint ID [redacted] . In the letter, it states that you tried to reach us, but received no response. I have just been notified for the first time today, through this letter. There was a situation in which we did cancel a reservation do to the clients last minute requirements, that would be unsafe and put the passengers in danger. We did refund her the deposit and explain why we choose not to be involved in the transporting of many passengers with such a tight schedule in a busy city. We take safety very serious and do our best to avoid accidents. This was explained to her, and that it was not something that we were willing to do, due to safety issues. We have been in the Livery service for 26 years and use our experience to determine if a schedule is safe or not. And we could see that this would be an unsafe situation for the passengers. I tried to explain it to her, but she would not listen to any of the issues with trying to shuttle so many passengers back and forth in such a small time frame and thus would put people at risk. But she would not understand, told me " no, this will work " , through e-mail. We are in business to make money, so us canceling the service and returning her money is not something that we do. But we choose to put safety first and return her deposit, instead of making $600 that day. We have over 2,300 weddings of experience, and we use that knowledge to determine whether a schedule is doable safely or not. I understand that this was her first wedding planning experience and why she might not understand. But at the end of the day, we have to comply and conduct safe transportation. That is our goal, safety first. Please contact me at 704-267-3267Victor A***I would like to explain further if needed, you can contact me through phone or e-mail. Thank you very much
From: Victor A[redacted] Sent: Thursday, May 26, 2016 5:42 PMTo: Johana Diaz <[email protected]>Subject: ID [redacted] - Limo service complaint Hi Johana Diaz, I just received a letter from you, about a...
complaint ID [redacted]. In the letter, it states that you tried to reach us, but received no response. I have just been notified for the first time today, through this letter. There was a situation in which we did cancel a reservation do to the clients last minute requirements, that would be unsafe and put the passengers in danger. We did refund her the deposit and explain why we choose not to be involved in the transporting of many passengers with such a tight schedule in a busy city. We take safety very serious and do our best to avoid accidents. This was explained to her, and that it was not something that we were willing to do, due to safety issues. We have been in the Livery service for 26 years and use our experience to determine if a schedule is safe or not. And we could see that this would be an unsafe situation for the passengers. I tried to explain it to her, but she would not listen to any of the issues with trying to shuttle so many passengers back and forth in such a small time frame and thus would put people at risk. But she would not understand, told me " no, this will work " , through e-mail. We are in business to make money, so us canceling the service and returning her money is not something that we do. But we choose to put safety first and return her deposit, instead of making $600 that day. We have over 2,300 weddings of experience, and we use that knowledge to determine whether a schedule is doable safely or not. I understand that this was her first wedding planning experience and why she might not understand. But at the end of the day, we have to comply and conduct safe transportation. That is our goal, safety first. Please contact me at 704-267-3267Victor A[redacted]I would like to explain further if needed, you can contact me through phone or e-mail. Thank you very much