All Star Locksmith & Hardware, Inc. Reviews (1)
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All Star Locksmith & Hardware, Inc. Rating
Description: LOCKS & LOCKSMITHS
Address: 284 Flatbush Avenue, Brooklyn, New York, United States, 11217
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Review: I was given a quote and got a surprise charge of $75. I felt the prices were already high for what I was getting, maybe even double. I'm not even clear on what kind of lock exactly I am getting. I wasn't provided with any brand names I was getting. So it feels like I was getting something made in China, who knows.. If I am being charged so much and so suddenly, I should know everything. But I should have not had to pay over the quoted amount. I want my $75 back.Desired Settlement: I would like to get $75 back since they told me after repairing a lock that it is old and might not last longer. I also have to make a duplicate key since he broke the first one.
Business
Response:
You called for Estimate and thats what I gave you. You didn't tell us there wall a problem with the lock. [redacted] wall up front with you from beginning to end,
A basic cylinder change does not entail removing
The whole lock from the door and taking it apart .That is what the 75.00 wag for, repairing your lock. I also gave you an option to
Replace the lock and would apply the 75.Towards replacement of a new lock on a different day, Which you refused. [redacted] explained everything to you as u watched him fix your lock _
Basic cylinder change does not include fixing your lock.
No Surprises we told you up front, you chose to have repair rather than replace, otherwise we would have never removed the lock from the door in the first place. why would we do extra work fur nothing
To Whom It May Concern,
I and [redacted] have made contact with cust and thought all was understood + settled, than I get this letter, above is my response to Cust + enclosed is copy of signed recipt + payment. I have no intention of any refund.