Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]
On May 12th a check was issued to and signed for by the consumer in the amount of $This matter has been resolved per fulfillment of the consumer’s requestThank You *** *** All Star Mitsubishi
10/02/2015 LorawnAshley On Oct1, 2015, [redacted] came into our service department at All StarMitsubishi with a complaint of a noise while engaging the clutch on her 2008Jeep Wrangler VIN [redacted] Our technician diagnosedthe concern as a failed clutch...
release bearing. Our service advisorprepared a quote and called the third party warranty company that provides thewarranty coverage for the vehicle. The warranty company approved thewarranty repair for replacement of the clutch release bearing and advised usthat the customer would be responsible for their 200 dollar deductible as perthe customer's service contract. The service advisor then advised thecustomer that the clutch disc is considered a wear item and is not covered byany warranties and that while the transmission is out of the vehicle that itwould be advisable to replace the clutch disc due to mileage. At no timedid the service advisor suggest or imply that the clutch disc was wornexcessively and needed immediate replacement, merely advised replacement as acourtesy to the customer. We at All Star Mitsubishi strive toeducate and make recommendations to our customers in order to keep their carsin good working order and to minimize undue future expense. We at AllStar Mitsubishi apologize for any misunderstanding and had no intention for thecustomer to incorrectly infer that clutch disc failure was imminent andrequired replacement during this service visit.
[redacted]
[redacted]AllstarMitsubishi(361)814-1000
We appreciate the observations listed by [redacted] regarding our direct mailers- it demonstrates that creative marketing is effective in gaining consumers attention in a marketplace where we are all exposed to countless marketing messages.
When [redacted] received the direct mailer she is...
referencing to, she knew as she stated that" it says it was delivered by "[redacted] —Tracked Mail," which is not a real company at all and was delivered by the [redacted]." This is considered as package marketing utilized by many marketers to catch consumers' attention to open the envelope. Once she opened the envelope she acknowledges that "it contained a direct mail advertisement from All Star Mitsubishi." She was well aware of who sent the envelope at that point.
On the advertisement [redacted] mentions "it says- "notice of intent to Award cash/Prizes issued to [my husbands name] as a finalist-$25,000 cash to awarded". According to The Deceptive Mail Prevention and Enforcement Act, mailings are prohibited to" Say that an individual has won a prize when, in fact, that individual hasn't won"- which the advertisement clearly states her husband is a finalist, not a winner.
The "digital electronic combination box" that she refers to as a "piece of plastic" resembles a digital electronic combination box. As [redacted] observed, the average person realizes what the description is in reference to.
[redacted] mentions that "I strongly suspect that all of these fliers have winning numbers." If all the fliers have winning numbers, so long as prizes are deemed awarded with the intent to award upon being claimed there is nothing deceptive. Regarding the $25,000 prize [redacted] comments" I highly doubt that the dealership will actually be awarding this prize", the odds of winning the prizes are clearly explained as [redacted] listed.
The $300 shopping card that [redacted] references to does have value for the go shopping mall website. It is never mentioned in the advertisement that it is a $300 cash shopping card, it does have a value of $300 on the specified website which the details are clearly explained as [redacted] recited. There is not a purchase necessary to
be awarded the shopping card, therefore it is not illegal. The average consumer, as [redacted] has demonstrated , will not be "tricked" into making a purchase because all of the details are provided. Once they receive the shopping card it is their responsibility to use at their discretion.
While [redacted] may not find value in the prizes offered, other people may and it is their decision to claim their prize. It is the same concept as offering coupons or discounts- it is offering value as an incentive to visit that merchant.
According to The Deceptive Mail Prevention and Enforcement Act, "Required disclosures must be "clearly and conspicuously displayed;" that is, "readily noticeable, readable and understandable" by an "average" member of the target audience". [redacted] has clearly demonstrated that this advertisement was not deceptive- she has opinions about the manner the information was provided and the information delivered but in the end she as every other average consumer clearly understands what the direct mailer was advertising.
We will accept this correspondence from [redacted] and her husband as a request to be removed from our mailing list.
We appreciate the opportunity to clarify the situation that is being disputed by Ms. [redacted] On December 5th when [redacted] and Ms. [redacted] visited AllStar Mitsubishi to purchase a vehicle for [redacted], the vehicle that was shown to them did have the Monroney label posted that indicated the...
price of the vehicle however as [redacted] stated the windows were tinted so if she did not see the pricing details it is not because they were not visible. At the time of signing the contract, both [redacted] and Ms. [redacted] were present when the financing details were thoroughly explained. Upon review of financing details, both customers agreed to the terms and conditions and signed all documents pertaining to the sale of the vehicle.An attempt was made to hand deliver contract at time of sale however customers were in a hurry to leave the dealership while their paperwork was being completed. [redacted] and Ms. [redacted] went outside to the vehicle and when an attempt was made to hand deliver their contract to them they had already left the parking lot. A phone call was made and a message was left for them to pick up their contract at the dealership; there was no response. Per OCCC regulations, contract paperwork is to be either hand delivered or mailed to the customer. Since the dealership has been unable to hand deliver paperwork it has since been sent through certified mail to customer.The vehicle purchased is in fact a new vehicle; it has never been titled.The interest rate the vehicle was financed at is a result of [redacted]’s lower credit score than Ms. [redacted] As [redacted] indicated she was the buyer of the vehicle and her mother was co-signer due to [redacted]’s lower credit score which had an effect on the interest rate.In response to the desired settlement AllStar Mitsubishi declines to fulfill requests made by Ms. [redacted] The customers were fully educated on details of vehicle and financing concerns prior to signing contract. OCCC Regulations have been followed in attempts to deliver contract to customer.The customer has 10 business days from today (12/21/2015) to pick up vehicle from the dealership or a storage fee will be charged. If customer fails to retrieve vehicle, it will be returned to Santander Consumer USA as a repossession and will negatively affect credit reports of both [redacted] and [redacted] AllStar Mitsubishi 12/21/2015
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]
On May 12th a check was issued to and signed for by the consumer in the amount of $This matter has been resolved per fulfillment of the consumer’s requestThank You *** *** All Star Mitsubishi
10/02/2015 LorawnAshley On Oct1, 2015, [redacted] came into our service department at All StarMitsubishi with a complaint of a noise while engaging the clutch on her 2008Jeep Wrangler VIN [redacted] Our technician diagnosedthe concern as a failed clutch...
release bearing. Our service advisorprepared a quote and called the third party warranty company that provides thewarranty coverage for the vehicle. The warranty company approved thewarranty repair for replacement of the clutch release bearing and advised usthat the customer would be responsible for their 200 dollar deductible as perthe customer's service contract. The service advisor then advised thecustomer that the clutch disc is considered a wear item and is not covered byany warranties and that while the transmission is out of the vehicle that itwould be advisable to replace the clutch disc due to mileage. At no timedid the service advisor suggest or imply that the clutch disc was wornexcessively and needed immediate replacement, merely advised replacement as acourtesy to the customer. We at All Star Mitsubishi strive toeducate and make recommendations to our customers in order to keep their carsin good working order and to minimize undue future expense. We at AllStar Mitsubishi apologize for any misunderstanding and had no intention for thecustomer to incorrectly infer that clutch disc failure was imminent andrequired replacement during this service visit.
[redacted]
[redacted]AllstarMitsubishi(361)814-1000
At the time of delivery MS [redacted] was satisfied with the vehicle?
We appreciate the observations listed by [redacted] regarding our direct mailers- it demonstrates that creative marketing is effective in gaining consumers attention in a marketplace where we are all exposed to countless marketing messages.
When [redacted] received the direct mailer she is...
referencing to, she knew as she stated that" it says it was delivered by "[redacted] —Tracked Mail," which is not a real company at all and was delivered by the [redacted]." This is considered as package marketing utilized by many marketers to catch consumers' attention to open the envelope. Once she opened the envelope she acknowledges that "it contained a direct mail advertisement from All Star Mitsubishi." She was well aware of who sent the envelope at that point.
On the advertisement [redacted] mentions "it says- "notice of intent to Award cash/Prizes issued to [my husbands name] as a finalist-$25,000 cash to awarded". According to The Deceptive Mail Prevention and Enforcement Act, mailings are prohibited to" Say that an individual has won a prize when, in fact, that individual hasn't won"- which the advertisement clearly states her husband is a finalist, not a winner.
The "digital electronic combination box" that she refers to as a "piece of plastic" resembles a digital electronic combination box. As [redacted] observed, the average person realizes what the description is in reference to.
[redacted] mentions that "I strongly suspect that all of these fliers have winning numbers." If all the fliers have winning numbers, so long as prizes are deemed awarded with the intent to award upon being claimed there is nothing deceptive. Regarding the $25,000 prize [redacted] comments" I highly doubt that the dealership will actually be awarding this prize", the odds of winning the prizes are clearly explained as [redacted] listed.
The $300 shopping card that [redacted] references to does have value for the go shopping mall website. It is never mentioned in the advertisement that it is a $300 cash shopping card, it does have a value of $300 on the specified website which the details are clearly explained as [redacted] recited. There is not a purchase necessary to
be awarded the shopping card, therefore it is not illegal. The average consumer, as [redacted] has demonstrated , will not be "tricked" into making a purchase because all of the details are provided. Once they receive the shopping card it is their responsibility to use at their discretion.
While [redacted] may not find value in the prizes offered, other people may and it is their decision to claim their prize. It is the same concept as offering coupons or discounts- it is offering value as an incentive to visit that merchant.
According to The Deceptive Mail Prevention and Enforcement Act, "Required disclosures must be "clearly and conspicuously displayed;" that is, "readily noticeable, readable and understandable" by an "average" member of the target audience". [redacted] has clearly demonstrated that this advertisement was not deceptive- she has opinions about the manner the information was provided and the information delivered but in the end she as every other average consumer clearly understands what the direct mailer was advertising.
We will accept this correspondence from [redacted] and her husband as a request to be removed from our mailing list.
We appreciate the opportunity to clarify the situation that is being disputed by Ms. [redacted] On December 5th when [redacted] and Ms. [redacted] visited AllStar Mitsubishi to purchase a vehicle for [redacted], the vehicle that was shown to them did have the Monroney label posted that indicated the...
price of the vehicle however as [redacted] stated the windows were tinted so if she did not see the pricing details it is not because they were not visible. At the time of signing the contract, both [redacted] and Ms. [redacted] were present when the financing details were thoroughly explained. Upon review of financing details, both customers agreed to the terms and conditions and signed all documents pertaining to the sale of the vehicle.An attempt was made to hand deliver contract at time of sale however customers were in a hurry to leave the dealership while their paperwork was being completed. [redacted] and Ms. [redacted] went outside to the vehicle and when an attempt was made to hand deliver their contract to them they had already left the parking lot. A phone call was made and a message was left for them to pick up their contract at the dealership; there was no response. Per OCCC regulations, contract paperwork is to be either hand delivered or mailed to the customer. Since the dealership has been unable to hand deliver paperwork it has since been sent through certified mail to customer.The vehicle purchased is in fact a new vehicle; it has never been titled.The interest rate the vehicle was financed at is a result of [redacted]’s lower credit score than Ms. [redacted] As [redacted] indicated she was the buyer of the vehicle and her mother was co-signer due to [redacted]’s lower credit score which had an effect on the interest rate.In response to the desired settlement AllStar Mitsubishi declines to fulfill requests made by Ms. [redacted] The customers were fully educated on details of vehicle and financing concerns prior to signing contract. OCCC Regulations have been followed in attempts to deliver contract to customer.The customer has 10 business days from today (12/21/2015) to pick up vehicle from the dealership or a storage fee will be charged. If customer fails to retrieve vehicle, it will be returned to Santander Consumer USA as a repossession and will negatively affect credit reports of both [redacted] and [redacted] AllStar Mitsubishi 12/21/2015
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]