All Star Pumping & Sewer Service Inc.

We sincerely apologize to Ms*** for this inconvenience!! We will return to her property tomorrow 12/6/17, recamera the line and provide her drawing and receipt. We will need the address she wants the items sent to.Thank you,***Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please send the items to [redacted].St. Charles, MO  63301
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/10/13) */
Mr. [redacted] called and ask pricing for pumping his septic tank. He was told $270.00. Upon arrival we started pumping tank and we did stop at about 1000 gallons which is a common size for a septic pumping. Mrs. [redacted] advised the tech...

that the basement was full of water. Mr [redacted] made no mention of his basement holding water, he was not present at the pumping. The price given was for pumping a septic tank not a basement full of water.
Thank you

Initial Business Response /* (1000, 5, 2015/07/29) */
On 07/08/15 Mr. [redacted] called All Star to pump his septic. Upon arrival we advised Mr. [redacted] that his lid would need to be dug up because it was underground. Mr [redacted] did not advise All Star before hand that the lid was not exposed. Our...

employee advised Mr. [redacted] that we could dig the lid at our rate of $125.00 per hour. Mr. [redacted] said he would have his son dig it up. The next time I heard from the [redacted]'s was late last week. Mrs. [redacted] called and constantly screamed at me and telling me she was counting to ten. I tried to help her but I couldn't get anywhere with her so I told her we could not help her. The $75.00 is our service charge that we charge when we go to do a job and they chose not to have us do anything at that time.