All Star Refrigeration

Hello Revdex.com, the customer bought the suitcase from [redacted] , we fulfilled the order as promised The customer went on a trip used the suitcase and then claimed the it was not a carry-onHe contacted us thru [redacted] claiming the bag was not a carand filed a charge back claim with [redacted] And the claim was deniedWe do not accept returns for used merchandise and after days as per our return policyTherefore, we can’t accept the merchandise for return RETURN POLICY: All merchandise is unconditionally guaranteedIf for any reason you are not satisfied with your purchase, you may return the unused merchandise within days of receipt for exchange or refundSorry, personalized items are not returnableIn-stock items are shipped within hoursOffer not available on used merchandise Thank YouEmmett Altman Luggage

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your AnsweHere] Regardless of their policy of "unused" return only, the item was falsely advertised. The item is "not" an allowable carry on. It is too wide. The only way to find out was to try and bring it on a plane. It was rejected at Los Angeles Airport. The merchant falsely advertised this as a carry-on. There were several other complaints on their listing from other customers saying same as me - "not accepted carry-on size and they wouldn't give refund". The vendor removed all the other complaints and delisted the item so new customers wouldn't know. These guys are unethical and dishonest. I've already taken a loss on this - several hundred dollars. I can't believe they are still in business. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:It feels like I'm going in circlesI'm very disappointed how Revdex.com is handling this I'll try once again and then I have to move on with my life the issue is not just a return complaint the merchant advertised the bag as a carry on luggageI bought it as a carluggageWhen I tried to bring it on a plane TSAa told me this bag is not regulation size and I had to check the bagWhen I asked for a refund because they had misrepresented their ad, they said no returns because the bag was used once (still brand new condition) there is no way to know its not within requirements unless I brought it to the airport, this merchant falsely advertised and allowed to get away with itIt's a $luggage that has no useful purpose to me now*** agreed with me but said the return has to be agreed upon by the merchantI even at Revdex.com's request sent written proof from TSA and American Airlines proving that their bag was out of spec for carry-onI don't understand why we're still spinning in circles talking about "no return because item was used" I'm complaining the merchant falsely advertised the main spec and purpose of the bag and now stuck me with this item with a made up excuse irregardless of whether I used it once or not, they should not be allowed to LIE about the product's main purpose and then cry no refunds!!! They shouldn't be allowed to get away with thisIt sets a precedence for anyone to falsely claim features on their product and get away with itWhen I complained on *** there were several other customers who made the same complaintThe merchant took of the listing then delisted with same specs so that all the other complaints would no longer appearThis is not a respectable honest merchant that is worthy of Revdex.com
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello Revdex.com, the customer bought the suitcase from [redacted], we fulfilled the order as promised The customer went on a trip used the suitcase and then claimed the it was not a carry-on. He contacted us thru [redacted] claiming the bag was not a carry-on and filed a charge back claim with [redacted] And the claim was denied. We do not accept returns for used merchandise and after 30 days as per our return policy. Therefore, we can’t accept the merchandise for return.   RETURN POLICY: All merchandise is unconditionally guaranteed. If for any reason you are not satisfied with your purchase, you may return the unused merchandise within 30 days of receipt for exchange or refund. Sorry, personalized items are not returnable. In-stock items are shipped within 24 hours. Offer not available on used merchandise.     Thank You. Emmett Altman Luggage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your AnsweHere]
Regardless of their policy of "unused" return only, the item was falsely advertised. The item is "not" an allowable carry on. It is too wide. The only way to find out was to try and bring it on a plane. It was rejected at Los Angeles Airport. The merchant falsely advertised this as a carry-on. There were several other complaints on their listing from other customers saying same as me - "not accepted carry-on size and they wouldn't give refund". The vendor removed all the other complaints and delisted the item so new customers wouldn't know. These guys are unethical and dishonest. I've already taken a loss on this - several hundred dollars. I can't believe they are still in business.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

THE CUSTOMER ORDER THE BAG FROM [redacted] ON MARCH **,2016 AND IT WAS DELIVERED ON ON MARCH 03/**/2016 AS PER UPS TRACKING NUMBER: [redacted] THE CUSTOMER USED THE BAG TO GO ON A TRIP AND CLAIMED THAT THE BAG WAS NOT A CARRY-ON. THE BRIGGS RILEY BAG THAT HE BOUGHT IS AN APPROVED...

INTERNATIONAL CARRY-ON. THE MODEL THAT HE BOUGHT IS TU321XW IN THE BLACK COLOR:[redacted] THE CUSTOMER FIRST MADE A CLAIM WITH [redacted] UNDER THEIR A-Z CLAIM GUARANTEE AND THE CLAIM WAS DENIED BY [redacted] BECAUSE THE BAG WAS USED BY THE CUSTOMER. OUR RETURN POLICY IS FOR 30 DAYS FOR UNUSED MERCHANDISE ONLY. BELOW IS A COPY OF OUR RETURN POLICY: Altman's Satisfaction Guarantee All merchandise is unconditionally guaranteed. If for any reason you are not satisfied with your purchase, you may return the unused merchandise within 30 days of receipt for exchange or refund. Sorry, personalized items are not returnable. In-stock items are shipped within 24 hours. Offer not available on used merchandise.