All Star Truck and Auto Sales

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint EMS is still wanting to charge me for an IV which I did not have and oxygen which I did not have MsGomez did not address this in her replyJennetta, in their billing department told me that if an IV pkgwas opened, whether used or not, that I would still be charged for it(this was in the letter that I sent to MsGomezIn her reply, she stated that she did not know who told me this.) I refused the oxygen as wellI will not be paying for things that I did not haveAs far as the EKG, when you are doubled over in pain, & trying not to vomit, you are concentrating on that and I did not know what EMS was doing when they put the EKG things on meAlso, I was not given a heads up when EMS started to "try" to put in the IVShe did not successfully do it and on her 2nd try, I refused itI did not have an IV administeredAs soon as they tried to put on the oxygen, I refused due to continuously throwing up or dry heavingI told her not to put it on my face and EMS's words were, "Well, it's here it you need it." Well, I did not need itEnd of storyCertainly, all MsGomez said in her reply would appear to be the normHowever, that is not at all how it all happenedEMS did do the EKG, which I still feel was unnecessary but the fact is that they did do it, whether I knew what was going on or notHowever, the IV and the Oxygen were not accepted by meMsGomez just states in her reply on why they feel these things were necessary but she does not comment at all on the fact that I did not have these things, She is portraying that I did and explained why they felt I needed themShe does not admit that I did not have them though and that is what this dispute is all about! MsGomez states that I need to discuss these disputes with the billing departmentWell, I have with Jennetta and she is saying taking off the IV and oxygen charge would be a write off and she cannot do thatHow can taking them off be considered a write off? It would be revising a bill to reflect correct charges! (not a write off)How can they legally bill me for things that I did not have? As far as calling for an ambulance, I felt my health issue did warrant the use of their servicesMaybe MsGomez has never been in the kind of pain that I experienced and therefore, she cannot understand that I warranted the use of an ambulanceI did not even discuss any of this with her when I called her the first timeI told her I had a billing issue that I could not resolve with their billing department and she wanted to know what it wasI told her it was a long story and that I had a letter that I would send her, which I didI did leave my phone number with her then and also when I called back and left a msgafter being told she was out of the stateI can see MsGomez is not going to help me because she is refusing to look at all the facts as they occurredShe is only going by what the EMS person turned in and giving reasons on why EMS does what it doesBut she is not accepting the fact that of the things I am being billed for did not occurI will not contact MsGomez any further after reading her responseShe obviously isn't even understanding my disputeShe seems oblivious to the reason on this whole thingIs she not even reading why I am disputing charges? Why is she skipping over the real issue here? She did not reply on the fact on how they can bill for things that were not doneWe can go back and forth all day long but the truth never changesIt will always remain the truthAnd the truth is what I am statingWhere are their morals? IT IS ILLEGAL TO BILL FOR THINGS NOT DONE! Do I not deserve to be treated fairly? Do I not have any rights here because I called for an ambulance? Who is going to fight for me and do what is right? Regards, Rhonda [redacted]

This ems company is ridiculousI had a simple low blood sugar and they where at my home for like minsThe things there billing for are incorrect and price is $with insuranceSorry but I have two other ems come to my home and they where all under $This is just over chargingAnd willl take in further

Sent: Thursday, July 30, 10:AMTo: drteamSubject: Revdex.com Complaint ID: ***Importance: High To Whom It May Concern; This letter is in response to the complaint filed by Ms*** and forwarded by you dated July 17, Revdex.com ID ***. I am attaching the letter she sent me, which I believe is relevant to this complaint. There are certain issues which she is very misinformed about and are part of her complaint to Revdex.com. Let me first advice that due to patient confidentiality laws there are certain things that I am not able to discuss. Additionally, some of the issues in the Revdex.com complaint letter, have to do with the billing company and her discussions with them, which I am not a part of and cannot address the issues. The Revdex.com complaint letter is confusing as well as misleading, as it contains bits of conversations with the billing company and also with me, but she does not differentiate which parts of the conversations she had with who. When I spoke with Ms***, on or about May 29, 2015, she asked me about the charges on a bill she had received from the department for transport, I explained to her that we did not do billing and gave her the information of who to call to discuss the charges. Additionally, I explained to her that we did not set the charges for the particular items and services that was all done by the billing company. She stated to me that she had spoken with them and they were not willing to change anything and was turning to me to do something about it. I explained to her that I was could not change anything on her bill, but additionally I was not familiar with her patient care record and could not properly address her issues until I had gone through itI explained that I would look through the record at the services and specific treatments she was disputing. I also asked her to send me a copy of the bill and a detailed account of the incident, her conversation with billing and also to include a contact number. I did receive the statement and copy of the bill, but she did not include a contact number. When she called the office again I was out of state and unable to contact her due to being in an area that had little to no cellular service. Customer’s Statement of the Problem1. Billing for the IV; the Paramedic who treated Ms***, was acting well within the scope of practice and well within the SOP (Standard Operating Protocols) for Ms***’s presenting signs and symptoms. The patients are informed prior to treatments/services, in the event that they have a condition that would make it difficult and/or prevent the use of such. An IV is beneficial to replace loss of fluids caused by vomiting, bleeding, diarrhea etcas well as a medication routeHer statement “They are telling me if the package is opened then they have to bill me”. I did not make that statement to her and do not know who did.2. EKG; Ms***’s presenting signs and symptoms warranted using this diagnostic tool, largely due to the fact that many woman experiencing an acute Myocardial Infarction (heart attack) have no chest pain and with similar symptoms as Ms*** was havingSince an EKG requires placing adhesive tabs on different areas of the body and are connected to wires, it’s difficult to ignore when it’s being done. 3. Oxygen; is standard with the symptoms Ms*** was presenting. 4. Prior history of health issue; The symptoms may have been the same, but there is no guarantee it was the same condition. There are many illnesses and conditions that have similar signs and symptoms but the treatments are different. EMS is to identify life threat conditions, treat what we can, keep the patient stable and transport to the closest appropriate facility for definitive care. While the patient’s previous history is important, it does not rule out that the present signs and symptoms although similar may be something different. The EMS personnel who treated to Ms*** were working within their scope of skills, and the services provided well within the SOP of Ms***’s presenting signs and symptoms. Letter sent by Ms*** to me dated May 29, 2015Page paragraph she states “My husband and I decided to call for the ambulance so I could be seen by the hospital doctor quicker than if we just drove ourselves”; Using the system to “be seen by the hospital doctor quicker” puts a huge burden on EMS agencies, personnel as well as the emergency room staff, additionally it may be a delay the care or transport of a true emergency. Had Ms*** informed the call taker or even the EMS personnel who were at her residence that she merely wanted a ride by ambulance to the hospital “to be seen quicker by the doctor” they may have explained to her, that the need to be seen quicker did not constitute an emergency. Page paragraphs and 4, “EMS is not authorized to administer medication”, “ EMS is not even authorized to administer medications”; EMS personnel receive specialty training and are tested and certified by Texas Department of State Health Services, our Medical Director authorized the administration of medications, types of medications and who can administer them our Standard Operating Protocols (SOP). EMS agencies operating in the state of Texas are required to have a medical director and current SOP. Page paragraph Dispatch charge; dispatchers are a separate entity, who dispatch the appropriate emergency apparatus as determined by the information the callers gives, to the appropriate agency. They charge a fee to the agency. “EMS is not contract you seem to be able to charge what you want at the caller’s expense”; as explained to Ms*** multiple times we DO NOT set the charges or do the billing. Page last paragraph; “I am not trying to get out of paying something that is correct and just. However I need you to bill me according to “my” personal experience and the facts”; It appears that Ms*** does not realize or is grossly misinformed about the EMS and system. if for emergencies, it is not to be taken to the hospital by ambulance “to be seen quicker”, EMS is not “a la carte” from which you can order which treatments or services you want, then pay for only the ones you like or think are necessary. Ms*** can discuss her bill with the billing company. Sylvia [email protected] Office832-435-0108 Cell281-401-4238 Fax God created paramedics so firefighters could have heros…………

Sent: Thursday, July 30, 10:AMTo: drteamSubject: Revdex.com Complaint ID: ***Importance: High
To Whom It May Concern;
This letter is in response to the complaint filed by Ms*** and forwarded by you dated July 17, Revdex.com ID ***. I am attaching the letter she sent me, which I believe is relevant to this complaint. There are certain issues which she is very misinformed about and are part of her complaint to Revdex.com.
Let me first advice that due to patient confidentiality laws there are certain things that I am not able to discuss. Additionally, some of the issues in the Revdex.com complaint letter, have to do with the billing company and her discussions with them, which I am not a part of and cannot address the issues. The Revdex.com complaint letter is confusing as well as misleading, as it contains bits of conversations with the billing company and also with me, but she does not differentiate which parts of the conversations she had with who.
When I spoke with Ms***, on or about May 29, 2015, she asked me about the charges on a bill she had received from the department for transport, I explained to her that we did not do billing and gave her the information of who to call to discuss the charges. Additionally, I explained to her that we did not set the charges for the particular items and services that was all done by the billing company. She stated to me that she had spoken with them and they were not willing to change anything and was turning to me to do something about it. I explained to her that I was could not change anything on her bill, but additionally I was not familiar with her patient care record and could not properly address her issues until I had gone through itI explained that I would look through the record at the services and specific treatments she was disputing. I also asked her to send me a copy of the bill and a detailed account of the incident, her conversation with billing and also to include a contact number. I did receive the statement and copy of the bill, but she did not include a contact number. When she called the office again I was out of state and unable to contact her due to being in an area that had little to no cellular service
Customer’s Statement of the Problem
1. Billing for the IV; the Paramedic who treated Ms***, was acting well within the scope of practice and well within the SOP (Standard Operating Protocols) for Ms***’s presenting signs and symptoms. The patients are informed prior to treatments/services, in the event that they have a condition that would make it difficult and/or prevent the use of such. An IV is beneficial to replace loss of fluids caused by vomiting, bleeding, diarrhea etcas well as a medication routeHer statement “They are telling me if the package is opened then they have to bill me”. I did not make that statement to her and do not know who did2. EKG; Ms***’s presenting signs and symptoms warranted using this diagnostic tool, largely due to the fact that many woman experiencing an acute Myocardial Infarction (heart attack) have no chest pain and with similar symptoms as Ms*** was havingSince an EKG requires placing adhesive tabs on different areas of the body and are connected to wires, it’s difficult to ignore when it’s being done.
3. Oxygen; is standard with the symptoms Ms*** was presenting.
4. Prior history of health issue; The symptoms may have been the same, but there is no guarantee it was the same condition. There are many illnesses and conditions that have similar signs and symptoms but the treatments are different. EMS is to identify life threat conditions, treat what we can, keep the patient stable and transport to the closest appropriate facility for definitive care. While the patient’s previous history is important, it does not rule out that the present signs and symptoms although similar may be something different.
The EMS personnel who treated to Ms*** were working within their scope of skills, and the services provided well within the SOP of Ms***’s presenting signs and symptoms.
Letter sent by Ms*** to me dated May 29, Page paragraph she states “My husband and I decided to call for the ambulance so I could be seen by the hospital doctor quicker than if we just drove ourselves”; Using the system to “be seen by the hospital doctor quicker” puts a huge burden on EMS agencies, personnel as well as the emergency room staff, additionally it may be a delay the care or transport of a true emergency. Had Ms*** informed the call taker or even the EMS personnel who were at her residence that she merely wanted a ride by ambulance to the hospital “to be seen quicker by the doctor” they may have explained to her, that the need to be seen quicker did not constitute an emergency.
Page paragraphs and 4, “EMS is not authorized to administer medication”, “ EMS is not even authorized to administer medications”; EMS personnel receive specialty training and are tested and certified by Texas Department of State Health Services, our Medical Director authorized the administration of medications, types of medications and who can administer them our Standard Operating Protocols (SOP). EMS agencies operating in the state of Texas are required to have a medical director and current SOP.
Page paragraph Dispatch charge; dispatchers are a separate entity, who dispatch the appropriate emergency apparatus as determined by the information the callers gives, to the appropriate agency. They charge a fee to the agency.
“EMS is not contract you seem to be able to charge what you want at the caller’s expense”; as explained to Ms*** multiple times we DO NOT set the charges or do the billing.
Page last paragraph; “I am not trying to get out of paying something that is correct and just. However I need you to bill me according to “my” personal experience and the facts”; It appears that Ms*** does not realize or is grossly misinformed about the EMS and system. if for emergencies, it is not to be taken to the hospital by ambulance “to be seen quicker”, EMS is not “a la carte” from which you can order which treatments or services you want, then pay for only the ones you like or think are necessary
Ms*** can discuss her bill with the billing company.
Sylvia Gomez
[email protected]
281-351-4548 Office
832-435-0108 Cell
281-401-4238 Fax
God created paramedics so firefighters could have heros…………

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
EMS is still wanting to charge me for an IV which I did not have and oxygen which I did not have. ...

Ms. Gomez did not address this in her reply. Jennetta, in their billing department told me that if an IV pkg. was opened, whether used or not, that I would still be charged for it. (this was in the letter that I sent to Ms. Gomez. In her reply, she stated that she did not know who told me this.) I refused the oxygen as well. I will not be paying for things that I did not have. As far as the EKG, when you are doubled over in pain, & trying not to vomit, you are concentrating on that and I did not know what EMS was doing when they put the EKG things on me. Also, I was not given a heads up when EMS started to "try" to put in the IV. She did not successfully do it and on her 2nd try, I refused it. I did not have an IV administered. As soon as they tried to put on the oxygen, I refused due to continuously throwing up or dry heaving. I told her not to put it on my face and EMS's words were, "Well, it's here it you need it." Well, I did not need it. End of story. Certainly, all Ms. Gomez said in her reply would appear to be the norm. However, that is not at all how it all happened. EMS did do the EKG, which I still feel was unnecessary but the fact is that they did do it, whether I knew what was going on or not. However, the IV and the Oxygen were not accepted by me. Ms. Gomez just states in her reply on why they feel these things were necessary but she does not comment at all on the fact that I did not have these things, She is portraying that I did and explained why they felt I needed them. She does not admit that I did not have them though and that is what this dispute is all about! Ms. Gomez states that I need to discuss these disputes with the billing department. Well, I have with Jennetta and she is saying taking off the IV and oxygen charge would be a write off and she cannot do that. How can taking them off be considered a write off? It would be revising a bill to reflect correct charges! (not a write off). How can they legally bill me for things that I did not have? As far as calling for an ambulance, I felt my health issue did warrant the use of their services. Maybe Ms. Gomez has never been in the kind of pain that I experienced and therefore, she cannot understand that I warranted the use of an ambulance. I did not even discuss any of this with her when I called her the first time. I told her I had a billing issue that I could not resolve with their billing department and she wanted to know what it was. I told her it was a long story and that I had a letter that I would send her, which I did. I did leave my phone number with her then and also when I called back and left a msg. after being told she was out of the state. I can see Ms. Gomez is not going to help me because she is refusing to look at all the facts as they occurred. She is only going by what the EMS person turned in and giving reasons on why EMS does what it does. But she is not accepting the fact that 2 of the things I am being billed for did not occur. I will not contact Ms. Gomez any further after reading her response. She obviously isn't even understanding my dispute. She seems oblivious to the reason on this whole thing. Is she not even reading why I am disputing charges? Why is she skipping over the real issue here? She did not reply on the fact on how they can bill for things that were not done. We can go back and forth all day long but the truth never changes. It will always remain the truth. And the truth is what I am stating. Where are their morals? IT IS ILLEGAL TO BILL FOR THINGS NOT DONE! Do I not deserve to be treated fairly? Do I not have any rights here because I called for an ambulance? Who is going to fight for me and do what is right?
Regards,
Rhonda [redacted]