All State Insurance Agent Raleigh Bernard Strader, III

To Bertha Bejarano WShaw Lane Fresno CA Complaint ID 12845176(27273308) [redacted] Allstate corporate had information that reported that an additional driver was in his household but not listed as a driver on his policyI called and left message on his message to call me in July but I did not get a return callCustomer was mailed a request early from corporate but did not get a responseSince there was no response, corporate added the new driver effective 4-20-which was his renewal dateThe renewal statement with the new premium was mailed to Mr [redacted] on February 27, On March 5, I email to Mr [redacted] a policy renew letter and asked him to give me a call to discuss it but did not received a callOn May 8, Mr [redacted] called and spoke to my staff person and asked why the premium went upMy staff person asked if the driver was in householdMr [redacted] explained that the driver had their own policy and did not live with himHe gathered the necessary information and processed an endorsement to remove the driver effective 4-20-which was the renewal dateHe was given credit of the premium when corporate finished processing the endorsementI have called to Mr, [redacted] several times to see if there was anything else that he wanted done but he has not returned my call [redacted] III Exclusive Agent Palms Hwy #C Yucca Valley, CA Phone [redacted] ***

To Bertha Bejarano WShaw Lane Fresno CA Complaint ID 12845176(27273308) *** *** Allstate corporate had information that reported that an additional driver was in his household but not listed as a driver on his policyI called and left message on his message to call me in July
but I did not get a return callCustomer was mailed a request early from corporate but did not get a responseSince there was no response, corporate added the new driver effective 4-20-which was his renewal dateThe renewal statement with the new premium was mailed to Mr*** on February 27, On March 5, I email to Mr*** a policy renew letter and asked him to give me a call to discuss it but did not received a callOn May 8, Mr*** called and spoke to my staff person and asked why the premium went up.? My staff person asked if the driver was in householdMr*** explained that the driver had their own policy and did not live with himHe gathered the necessary information and processed an endorsement to remove the driver effective 4-20-which was the renewal dateHe was given credit of the premium when corporate finished processing the endorsement.? I have called to Mr, *** several times to see if there was anything else that he wanted done but he has not returned my call.? *** *** III Exclusive Agent Palms Hwy #C Yucca Valley, CA Phone *** *** ***