All States Movers and Storage, Inc. Reviews (1)
Review: All State mover sales force issues guarantees that are not met in practice. I would highly recommend not using this service should there be consequences in terms of timeline of the move. They promise that the move-in date will be confirmed a week ahead of the actual timeframe, but it is left out of the contract and not followed. I was informed that they have until the end of the day on the last day within the window to give any feedback. Additionally, they will not refund the deposit within a week of the move despite the carrier not being booked - essentially they make the customer wait until after the deposit is non-refundable before they mention the ambiguity of the moving date. I just got off the phone with a manager at the cancellation department and they said 'you are not the only one with this problem - there are many people who have this issue and if I fix this for you I would have to fix it for everyone.' This indicates a huge problem with the service.Desired Settlement: I would like to be able to cancel the deposit. Considering they have not booked a carrier, this would also have no loss to the company. A future practice of changing the contract term to prohibit cancellation after carrier booking would both put pressure on the agents to book service and force sales teams to keep their promises.