All Temp Chicagoland Heating and Air Conditioning, Inc.

Complaint:
I am rejecting this response because:All Temp service men were at *** * *** *** on multiple occasionsThey were well aware that my tenant had to cancel classes because there was no heat in her commercial spaceI have emails from my tenant and her assistant that there was no heat from 12/till 1/4. I have not received in writing any offer of $credit or clean and checks for other rental units. I am still waiting for a written receipt of the furnaces even though my credit card was already charged for all furnacesI have sent several emails to Bernice *** in the billing dept for copies of my installation invoices. All Temps were called on as experts in the HVAC repairThe original furnace was corroded and wetYour original service invoice #dated 12/15/states that there was water entering the furnace from the flue pipeI have pictures from my tenant that shows water on the floor and on the furnaceIt is clear water damaged the original furnace that you did not install.All Temp did not address the water issue and installed a brand new furnace - the new furnace was damaged by water after one day of use. I am only contesting being charged for the furnaces I did not need or useI am willing to pay for the 3rd and final furnace this is now working.
Sincerely,
Joseph ***

We have offered in good faith to take care of the clean and checks and an addition $in good faithMr *** agreed to this and states that we never put this in writingI sent him a copy and I also have stated in my response so I'm not really sure what he looking forAs far as the furnaces, All Temp made good by discounting the 2nd furnace over $and again this was all do to and existing flue which was not installed by AllTempThe only reason why this was not diagnosed correctly is because All Temp was not able to go into the tenant next store and turn on that system which when ran in sync was part of the problemI would be happy to do a conference call if neededbut All Temp in good faith I feel has done its partAs far as receipts they were mailed to Mr *** as he was not present during the installationI am not unreasonable I just want to do what is rightMr *** is our customer and I'd like to keep him as a customer but this really wasn't our fault

I will send a refund to this customer 06/17/2016Thank you *** ***

Initial Business Response /* (1000, 7, 2015/09/23) */
We will be refunding this customer $310.05. Also I left you a message please call me direct when you can at XXX-XXX-XXXX
Thank You,
Rick [redacted]

On 12/15/2015 All Temp was called out on a no heat situation. We inspected furnace and found flame sensor was very dirty and corroded and saw that there was some type of condensation problem causing the gas valve to be corroded. The existing furnace and venting was not installed by All Temp and out...

of Warranty. We diagnosed that the furnace  was oversized which this we thought was causing his corrosion. Due to the fact that the furnace was inop. there was no way to verify this. So Joe [redacted] gave us the approval to replace this furnace with a smaller btu and we did so that very next day day. So Joe [redacted] called All Temp on 12/18/2015 with a complaint of no heat. We sent a serviceman out there who verified that we still had a condensation problem due to the fact that the existing flue pipe which was not installed by All Temp was tied into the main line with another furnace which we did not know about because we never had access to this unit and at the time we installed our unit the other unit was not cycling on at that time otherwise we would've picked that up. So we actually had 2 problems #1 furnace was over sized  #2 The furnace flue was tied into another tenants. So what we did was to compensate Mr [redacted] because we did feel we were not at fault because of Existing venting arrangement, but because he is a good customer we would discount the furnace #2 $1000.00 And he agreed. There was nothing said about his tenant going without heat for a period of time. At the time of installing this furnace to resolve his existing flue problem we installed a high efficiency furnace which vents with PVC vs the same existing flue as the 1st unit. This would solve all of his problems. He agreed and happy we found and solved his existing problem. So Mr [redacted] contacted John [redacted] , "his All Temp Rep" and wanted further compensation and agreed that if we gave him another $500.00 and performed air conditioning clean and checks 10 units at his other buildings that he would be satisfied. I feel that we have gone above and beyond for a problem that was not due to the installation of our equipment and my finall offer still stands. $500.00 and the 10 clean & Checks for his other rental units,Which he agreed to and was going to send the list of properties to John [redacted] which we have not received as of today. Any question please feel free to call me direct on my cell at [redacted] Respectfully,Rick

I looked over the service invoice and we don't take advantage of our customers in any way. In fact I don't even pay my employees a commission because I don't ever want to give them any reason to up sell or sell something that isn't needed. We pride our company on being honest and treating people the...

way we would want to be treated. Yes ANYONE can go online and price shop parts, but there are other factors that go into our price which is called overhead. We are not out of line in fact we are cheaper than our competitors .  After I read this complaint I personally called a few of my competitors from my cell phone just to see what they would charge and I got the answers which I already knew,,, We were the cheapest. I would be happy to give this customer a free clean and check next year when they start up their furnace and make sure it is in good operating condition but that is as far as I am going with this as I feel this complaint was wrongly filed against us.If you look over our [redacted] reviews or call the Bryant Manufacturing Company you will see that All Temp has one of the highest customer satisfaction ratings. We arened that from being and honest company that cares about our customers. Respectfully,[redacted]President