All Temp Chicagoland Heating and Air Conditioning

On 12/15/All Temp was called out on a no heat situationWe inspected furnace and found flame sensor was very dirty and corroded and saw that there was some type of condensation problem causing the gas valve to be corrodedThe existing furnace and venting was not installed by All Temp and out of WarrantyWe diagnosed that the furnace was oversized which this we thought was causing his corrosionDue to the fact that the furnace was inopthere was no way to verify thisSo Joe [redacted] gave us the approval to replace this furnace with a smaller btu and we did so that very next day daySo Joe [redacted] called All Temp on 12/18/with a complaint of no heatWe sent a serviceman out there who verified that we still had a condensation problem due to the fact that the existing flue pipe which was not installed by All Temp was tied into the main line with another furnace which we did not know about because we never had access to this unit and at the time we installed our unit the other unit was not cycling on at that time otherwise we would've picked that upSo we actually had problems #furnace was over sized #The furnace flue was tied into another tenantsSo what we did was to compensate Mr [redacted] because we did feel we were not at fault because of Existing venting arrangement, but because he is a good customer we would discount the furnace #$And he agreedThere was nothing said about his tenant going without heat for a period of timeAt the time of installing this furnace to resolve his existing flue problem we installed a high efficiency furnace which vents with PVC vs the same existing flue as the 1st unitThis would solve all of his problemsHe agreed and happy we found and solved his existing problemSo Mr [redacted] contacted John [redacted] , "his All Temp Rep" and wanted further compensation and agreed that if we gave him another $and performed air conditioning clean and checks units at his other buildings that he would be satisfiedI feel that we have gone above and beyond for a problem that was not due to the installation of our equipment and my finall offer still stands$and the clean & Checks for his other rental units,Which he agreed to and was going to send the list of properties to John [redacted] which we have not received as of todayAny question please feel free to call me direct on my cell at [redacted] Respectfully,Rick

I looked over the service invoice and we don't take advantage of our customers in any wayIn fact I don't even pay my employees a commission because I don't ever want to give them any reason to up sell or sell something that isn't neededWe pride our company on being honest and treating people the way we would want to be treatedYes ANYONE can go online and price shop parts, but there are other factors that go into our price which is called overheadWe are not out of line in fact we are cheaper than our competitors After I read this complaint I personally called a few of my competitors from my cell phone just to see what they would charge and I got the answers which I already knew,,, We were the cheapestI would be happy to give this customer a free clean and check next year when they start up their furnace and make sure it is in good operating condition but that is as far as I am going with this as I feel this complaint was wrongly filed against us.If you look over our [redacted] reviews or call the Bryant Manufacturing Company you will see that All Temp has one of the highest customer satisfaction ratingsWe arened that from being and honest company that cares about our customersRespectfully, [redacted] President

Initial Business Response / [redacted] (1000, 7, 2015/09/23) */ We will be refunding this customer $Also I left you a message please call me direct when you can at XXX-XXX-XXXX Thank You, Rick [redacted]