All-Temp Systems Mechanical, Inc.

Great service and competitive pricing, I would highly recommend them. They did an outstanding job putting together an existing home heating/cooling conversion package. They provided great equipment at a good price point, much more competitive than some other high-end quotes I received. They were also more thorough in their approach, unlike some other cheaper installers I contacted.

The lead installer Matt did a fantastic job walking me through the design and presenting all available options. The whole house conversion was a big job and they did it cleanly, thoroughly and on-time.

A+ work.

All-Temps failed to fix my heat after 3 visits and spending $1400 so I had to call company B to fix it for an additional $1600Not enough room to fit in the details of my complaint - please contact me for the full complaint. I lost heat in my house due to frozen pipes. All-Temps diagnosed my furnace and told me the control panel needed to be swapped out and special ordered. 2 days later they replaced that and said the pump then needed to be replaced and special ordered. This was all from Sunday to Thursday and I still had no heat. All-Temp service manager, [redacted], was rude to me when I asked questions about the details of what the parts do and why they are necessary. He stated "Do you want us to do the job or not? Do you want us to order the parts or waste time discussing what the parts do." The technician concluded that I had frozen pipes but left it up to me to fix the problem myself by getting the temperature up in the garage as that is where h e suspected the frozen pipes were located. The temperature in the garage got to the mid 80's. This did not fix the problem and neither floor had heat. At this point, I contacted a different company. I left a voicemail with company B. I also had left an additional voicemail with All-Temp on Friday night and heard nothing back. On Monday morning, February 16th, company anonymous was first to return my call at 7:35AM and left a voicemail. I spoke with Cody from All-Temp who was quick to inform me that since it was a holiday, the prices would be much higher. I asked Cody flat out, does your company have the means to thaw my pipes?" and "there is a machine that heating companies have to thaw pipes, does your company have this equipment?" Cody told me, "I honestly have never had to deal with frozen pipes and we don't have that kind of equipment. I will have to call my service manager and call you back". Needless to say, I was beyond frustrated and angry at this point. I had no reason to continue dealing with a company that wasn't fixing the problem and wasn't properly following up with me given the severity of the failure to fix my heat. I was left hanging after spending $1403.47 with All-Temp. [redacted] from All-Temp did call me back but I was too busy arranging something with company B because I didn't trust All-Temp ability to fix my heat. [redacted] left a message and said if I call him back within 10 minutes someone could come over. In the meantime company-anonymous rearranged their schedule and had someone over here before 11:00AM. Company B was excellent. Their prices were also high but they expressed how badly they felt for me, and they ended up cutting me a little bit of a break. They checked out the utility room and furnace. They determined that All-Temp "came in and just changed around parts" and "they didn't know what they were doing." Company anonymous then assured me they would fix my heat and not leave me hanging and weren't going to leave without fixing the job and me having heating in my home. Company B hooked up the machine All-Temp told me they didn't have, and they got stared on thawing my pipes. By the time they left they go the first floor heat working. They called the business manager and he told them they could return the next morning to finish up. The business manager of company B was very involved in the job and they had called to check in with him periodically where they would discuss all the specific measures they were taking because the business manager cared and wanted to make sure all the right things were being checked. I wish I had gone with this company to begin with. It's not only that they were more familiar with the servicing of my furnace; it was their professionalism, having the means to fix the problem and getting it done in a timely manner. Even if a part needed to be replaced, what are the chances that two parts of the furnace both fail and need to be replaced at the exact same time? I am highly disappointed in having to have paid all this money for an unfinished job and I should not have had to call another company to get the job done.Desired SettlementHere are the charges I have incurred to get the proper servicing done to my heating system(which have all been paid):All-Temp Sunday, February 8, 2015 $173.00 Tuesday, February 10, 2015 $816.06 Thursday, February 12, 2015 $414.41 Total spent with All-Temp $1,403.47 Company B Monday, February 16, 2015 $725.00 Tuesday, February 17, 2015 $908.28 Total spent with company Anonymous $1,633.28 Total $ spent to fix heat $3,036.75 I am willing to pay for the diagnosis of the control panel and the replacement of the control panel - parts & labor. All other charges should be refunded.Business Response Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXXContact Email: [redacted]First time customer, [redacted] called All-Temp Systems Mechanical, Inc. with a complaint of no heat on February 8, 2015 after mid night, at 12:30 am, when the temperature was below zero outside. The technician arrived at the job site at 12:45 am to find a 20-year old boiler not well maintained and with no anti-freeze protection. We diagnosed that the control board was defective upon arrival that night. The technician told the customer that I, the service manager, would call her in the morning with the price and availability. When I called first thing in the morning and spoke with the customer, she was very irritated, actually acting hysterical and it sounded like she was hyper ventilating on the phone. I did my best job in trying to calm her down so I could understand what she wanted us to do to help her. She wanted to purchase the replacement part online and then have us install it. I informed the customer that buying online is not always a guaranteed match for her system and that risk was involved. I also informed her that we are a service company and buy directly from the manufacturer of the boiler. After many explanations, we then finally came to an agreement on a price for the control board through our company. When we replaced the defective control board (which energizes the whole system) we then discovered there was also an intermittent problem with the circulator pump (which means it would not always start). We replaced it with a temporary circulator pump the technician had in his truck to keep her heat on until we returned with the correct one.The first floor heat zone had a suspected frozen pipe due to the extreme cold temperatures and lack of anti-freeze in the boiler loop. At that point, the technician explained to the customer that, unfortunately, we do not have the equipment to thaw out frozen pipes. He then suggested to put a space heater in the room to hopefully defrost the suspected frozen pipe until we return. The following morning I called [redacted] and left a message on her voicemail to follow up on her situation. [redacted] then called back four days later on Feb. 12th stating that she has no heat on both floors. I told her we would get a technician over there promptly. Once again making it very clear by explaining that our company does not have the equipment to thaw frozen pipes. I'm assuming after that call she called Company B to thaw her pipes. In the meantime I left a message to see if the boiler was running and if we needed to come back out and stand behind our service. At that point, the customer did not return my phone calls as I can now assume she went with company B, knowing they have the equipment to fix her frozen pipe problem.We did everything we could in the middle of the night to help her, we ordered and replaced her parts, we stated what we can do and did just that. Our goal was to get her heat operating, which we did. She failed to keep communication open with us and made the decision to look elsewhere for boiler service. I am happy she was able to have her frozen heat pipe thawed out but disappointed she was overall dissatisfied with our service. It is unfair for company B to speak negatively about us, especially not being at her home when diagnosing the problems with her old boiler. We would be willing to discuss a refund amount if it would help make an unhappy customer feel better about the situation. Sincerely, [redacted]All-Temp Systems Mechanical, Inc.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)My response to All-Temp. I checked off "no" to keep the case open.I appreciate All-Temp coming over to fix my heat and for working to try and get my heat working again. One correction of the response I received on Thursday was that my heat on the first floor was temporarily working but the second floor had not started working at all. The first floor heat stopped working again after both parts had been replaced.I agree the control panel needed to be replaced. I do not agree that the pump needed to be replaced. I believe the cost of replacing the pump (parts & labor: $564.41) should be refunded.This would be the amount of the final bill: $414.41, which was the remaining portion of the replacement pump as well as the labor done on that day replacing the pump The other amount would be the $150.00 from the previous bill which was the amount paid for the temporary pump which made up a portion or cost towards the replacement pump.Thank you,[redacted]Final Business Response The first floor heat stopped working because the pipes were frozen over the garage for the first floor zone. The customer was told a few times the heat may not stay flowing due to the ice and no antifreeze in the system pipes. My technician physically held the defective pump in his hands and pointed out to the customer and explained how the 20 year old pump failed. We would be willing to refund the $150.00 again for the temporary pump but this was already mentioned to her on the phone it had been deducted from the cost of the new pump. All other costs for work performed by us were necessary to fix the problems with the old heating system. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I will not accept the offer of $150.00 as that is tantamount to me accepting that the pump was defective. I find it difficult to believe that two parts (the pump and control board) failed at the same time.The only offer I will accept is $564.41 for parts and labor of the pump replacement as I believe all services with the exception of the pump replacement were warranted.