This company is a scamDon't do business with them Please if you don't read this whole review DO NOT COME HERE save your self a week of stress and frustration and then after that frustration and stress you will have to spend more time/ money with someone else Our company called them after receiving a brand new beverage air freezer and the programming is off we called Monday for a appointment and we got a appointment for wed at am, we were trying to get this freezer serviced since Saturday but that's not their fault just frustrating, normally companies that service things take 1-days MAX good companies we do business with take hours and not so good onesAs aboveWe call and see where they are around 11:they tell us they will be here at latest the first appointment is taking longer than expected fine I said as long as it's before as we have a event mind you this is in a food truck so we have rearrange our schedule for themSo we expect you to be on time or hours late maybe? We go to our event luckly it's around the corner and we keep calling they close no one answers finally they come at 5:1/hours past appointment time as we were the 2nd appointment for the day right? NO they pushed us back because our job was "warranty" and they want to make more money so they take more expensive jobs even if you have a appointment you don't matterThen he comes and he has NO IDEA HOW TO FIX THE ISSUEAfter I called 1-days before to give them a heads up about the code issue and what it said so they could be preparedThey weren'tTo top it off they couldn't reach tech support because they were closed so I ask the guy are u gonna fix its first thing tomorrow oh I don't know So first the office lies to me all day saying he is still at his first appointment and he's not we are just not important and then the tech guy tells me it's not working because it's "iced over" and there is NO ICE and there wasn't ice because this is a brand new unit and it wasn't even plugged in when this was happening how can ice build up ? How can I know you need it to be cold for ice and you don't? This is sadThen we lies and leaves me with a broken freezer I go outside the truck and find he destroyed our wrap why? IDK and I call the next day and the women that answers the phone (Gail) I think is the sweetest person unfortunately she transfers me to I think ( tony) the manger of the service manager that was not in and he was sooooo rude unhelpful would not acknowledge anything that happen and screamed at me after I have been lied to be this businessPlease save your self a ulcer and heart attack and money and time and don't come here unless you want to take Gail with you and give her a better job with a company with ethics and moralsShe's great Worst service we have received in years of business from any servicing company that should you something
This company is a scamDon't do business with them Please if you don't read this whole review DO NOT COME HERE save your self a week of stress and frustration and then after that frustration and stress you will have to spend more time/ money with someone else Our company called them after receiving a brand new beverage air freezer and the programming is off we called Monday for a appointment and we got a appointment for wed at am, we were trying to get this freezer serviced since Saturday but that's not their fault just frustrating, normally companies that service things take 1-days MAX good companies we do business with take hours and not so good onesAs aboveWe call and see where they are around 11:they tell us they will be here at latest the first appointment is taking longer than expected fine I said as long as it's before as we have a event mind you this is in a food truck so we have rearrange our schedule for themSo we expect you to be on time or hours late maybe? We go to our event luckly it's around the corner and we keep calling they close no one answers finally they come at 5:1/hours past appointment time as we were the 2nd appointment for the day right? NO they pushed us back because our job was "warranty" and they want to make more money so they take more expensive jobs even if you have a appointment you don't matterThen he comes and he has NO IDEA HOW TO FIX THE ISSUEAfter I called 1-days before to give them a heads up about the code issue and what it said so they could be preparedThey weren'tTo top it off they couldn't reach tech support because they were closed so I ask the guy are u gonna fix its first thing tomorrow oh I don't know So first the office lies to me all day saying he is still at his first appointment and he's not we are just not important and then the tech guy tells me it's not working because it's "iced over" and there is NO ICE and there wasn't ice because this is a brand new unit and it wasn't even plugged in when this was happening how can ice build up ? How can I know you need it to be cold for ice and you don't? This is sadThen we lies and leaves me with a broken freezer I go outside the truck and find he destroyed our wrap why? IDK and I call the next day and the women that answers the phone (Gail) I think is the sweetest person unfortunately she transfers me to I think ( tony) the manger of the service manager that was not in and he was sooooo rude unhelpful would not acknowledge anything that happen and screamed at me after I have been lied to be this businessPlease save your self a ulcer and heart attack and money and time and don't come here unless you want to take Gail with you and give her a better job with a company with ethics and moralsShe's great Worst service we have received in years of business from any servicing company that should you something