All Terrain Landscaping

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] ***, Good afternoon; I hope I am finding you wellI was shocked to receive your letter from the Revdex.com and I want to ensure you that All Terrain Landscaping takes these matters very seriouslyI was most concerned about your statements regarding not being able to contact myself or All Terrain Landscaping about the broken pipeI would like to understand what form of communication you tried to use to contact All TerrainIf we are having a communication problem in office, I want to correct the issue as soon as possible to ensure the upmost satisfaction of our customersWith regard to the stated workmanship issues, please understand that if we would have been contacted, we would have had this issue resolved as quickly as possibleI hope that your previous experience serves as validation; when made aware of an issue, All Terrain Landscaping would respond, and if not possible to have the situation corrected within hours, we strive to have a plan for correction submitted within that time frameIt was my understanding that after our last meeting in which we tested the pipe multiple times to ensure it was functioning properly, that you were satisfied everything was working appropriately and had no malfunctionsIt was not until I received your letter that I became aware of any dissatisfactionUnfortunately, because of an unknown communication error, we were not able to initially repair any damagesWe would have been more than happy to repair any damages caused by faulty workmanship or product qualityAll Terrain stands behind and warrantees all of its workWhile other issues arose during your installation, when you brought it to our attention, we immediately repaired it to your satisfactionI would like to strongly assert that if we would have received your attempted notification, we could have inspected the cracked pipe, determined the cause of the crack, and repaired itWith that being said, we want you to be satisfied and want to resolve this issue and move forwardWe will pay for the extra repair of the damaged downspoutIf you would be so kind to provide us with a copy of the invoice you have already paid from the basement waterproofing company, we would truly appreciate itIf you would also please let me know of the ways you previously attempted to communicate with us when the cracked pipe was foundHopefully, you understand that we only want the situation resolved to your satisfactionOur reputation is more important to us than any dollar amountSincere regards, Ben E [redacted] All Terrain Ponds and SprinklersW 9th St Dr Suite 130Greeley, Co [redacted] ***

To Whom It May Concern, ATPS was called for an estimate on a few different projects at the residenceThe first project she wanted to address was the grade of her lawnShe stated that she was not happy with the grade and wanted some options to level her grade throughout her yard We provided her with a couple different optionsOption included tearing out all of her existing grass, releveling the dirt, and laying all new sodOption included leveling and removing soil only where her resently removed trees used to sit and over seeding the entire propertyShe decided to preceed with lesser priced option which only included seeding, no sod installation The dirt work and seeding was completed as approved with the proposalAfter we finished, we walked the entire project with the owner and she stated she was satisfied with the workA few days later, we received an email stating she was not happy with the seeding portion of the proposalATPS contacted the owner and discussed her issues, and came to the agreement we would re-seed the entire yard along with aerating to help germinate the seed at no extra costThis was completed within a week Another project she requested a quote was for the clean up of her planting bedsThe quote stated “Yard clean up, addition of weed barrier inside bed alongside of the house, and the addition of shredded redwood mulch on top of new weed barrier”This was completed and approved by the homeownerThere must have been some miscommunication between ATPS and the owner because we did not provide a quote that included cleaning of the beds located along the outside permiter of the yard, just next to the houseAlthough, the owner later realized that the proposal stated the work was only to be preformed for the beds located next to the house Since ATPS has received her letter from the Revdex.com, we have contacted and met with the homeowner again to discuss her issuesShe indicated that where we added dirt, the dirt has settledWe agreed that ATPS will level the dirt to her satisfaction and that would resolve her outstanding issues with the work providedShe indicated that was she satisfied with the yard clean-up, weekly mowing, and seeding that ATPS provided, and her only unsatisfied concerns were related to the dirt settlingATPS strives to provide the best services and always works with out customers to to resolve any complaints they may have with our workPlease let us know if you need any more information

Hi ***, Apologies to hear about your recent experienceDuring our initial appointment, we discovered that the repairs to your system were pretty extensive and we could not finish the work in the 1-hour time frame scheduledWe felt we did everything we could to accommodate you, working with both parties' schedulesWe appologise you don't feel like the job was complete to your satisfactionWe have tried to call as well as respond to your online postsPlease feel free to reach out to us as we do not feel we had the chance to make any corrections, but rather just saw the online reviews

Complaint: ***
I am rejecting this response because:
There isn't a firm solutionAll Terrain emailed me directly and asked for a copy of my invoice from *** *** *** which I sentI sent the following response to their questionsOnce I receive reimbursement from All Terrain for the expense of having *** *** *** repair the downspout I will consider the complaint resolved*** *** *** ***
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Ben was at my house on a couple of occasions due to issues with the jobHe came out and we specifically talked about water continuing to enter the basementIn my opinion it's not my job to inspect every detail of the work performedSince the downspout was buried I had no way of knowing it was cracked other than the fact water was continuing to enter my basement which Ben was aware ofI did ask *** *** *** to inspect the downspout because even an untrained person might suspect there was an issue.When they dug it up they discovered the problemRather than go back and forth with All Terrain I chose to have them do the repairI honestly think the problems with the job were due to a lack of supervision and inspectionI'm out of state but will be happy to send a copy of the invoice later this weekSent from my ***
On Apr 4, 2016, at 11:55, *** *** *** wrote:
***,
Good afternoon; I hope I am finding you wellI was shocked to receive your letter from the Revdex.com and I want to ensure you that All Terrain Landscaping takes these matters very seriouslyI was most concerned about your statements regarding not being able to contact myself or All Terrain Landscaping about the broken pipeI would like to understand what form of communication you tried to use to contact All TerrainIf we are having a communication problem in office, I want to correct the issue as soon as possible to ensure the upmost satisfaction of our customersWith regard to the stated workmanship issues, please understand that if we would have been contacted, we would have had this issue resolved as quickly as possibleI hope that your previous experience serves as validation; when made aware of an issue, All Terrain Landscaping would respond, and if not possible to have the situation corrected within hours, we strive to have a plan for correction submitted within that time frameIt was my understanding that after our last meeting in which we tested the pipe multiple times to ensure it was functioning properly, that you were satisfied everything was working appropriately and had no malfunctionsIt was not until I received your letter that I became aware of any dissatisfaction
Unfortunately, because of an unknown communication error, we were not able to initially repair any damagesWe would have been more than happy to repair any damages caused by faulty workmanship or product qualityAll Terrain stands behind and warrantees all of its workWhile other issues arose during your installation, when you brought it to our attention, we immediately repaired it to your satisfactionI would like to strongly assert that if we would have received your attempted notification, we could have inspected the cracked pipe, determined the cause of the crack, and repaired itWith that being said, we want you to be satisfied and want to resolve this issue and move forwardWe will pay for the extra repair of the damaged downspoutIf you would be so kind to provide us with a copy of the invoice you have already paid from the basement waterproofing company, we would truly appreciate itIf you would also please let me know of the ways you previously attempted to communicate with us when the cracked pipe was foundHopefully, you understand that we only want the situation resolved to your satisfactionOur reputation is more important to us than any dollar amountSincere regards,
Ben E***
All Terrain Ponds and Sprinklers
W 9th St Dr Suite Greeley, Co *** ***
*** ***
Regards,
*** ***

Although we are not entirely satisfied that the issue was caused do to our craftsmanship we do in the end want to try and make this the best outcome for youWe will issue a check today and put it in the mail

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Dear ***, I hope that you had an enjoyable weekendWe received your correspondence and have reviewed the invoice that you graciously provided usYou are correct in stating that we spoke about having your basement sealedUpon hiring All Terrain, you disclosed that you were having drainage problems which led to water entering your basementWe endeavored to mitigate the water leakage by putting the downspout into hard pipe and putting positive drainage in a difficult environment where negative drainage was already presentThe line item on the proposal states that any work performed by All Terrain would only mitigate the problemAny source of incoming water, whether it be rain or the downspout, would have led to leakage into your basement because it was not properly sealed, which we discussed on a later date after the job completionAll Terrain was not hired to seal your basement. Again, I apologize for not having the opportunity to look at the damaged pipeI want to ensure that you have no out of pocket expense due to the cracked pipeIn your response to our initial email where you state that you chose to work with *** *** *** rather than All Terrain on the inspection of the pipe, you assert that All Terrain was not given the opportunity to properly assess the problem After looking over the invoice, it is my assumption that the two line items totaling $will completely cover any expense the other company had to fix based upon the original scope of work. Buried Downspout: $160.00 Lawnscape: $65.00 Total: $225.00 Upon your approval of this resolution, All Terrain will mail a check in the above amountIf you have any further questions or concerns, please do not hesitate to contact All Terrain Landscaping again. Sincere regards, Ben E***All Terrain Ponds and SprinklersW 9th St Dr Suite 130Greeley, Co 80634*** ***
*** ***

Complaint: ***
I am rejecting this response because: We appreciate the response, and your desire to resolveHowever, my wife and I gave you the opportunity in person on May 31st, and June 30thWe've paid All Terrain's invoice, and paid for correction long ago (Not an issue that we can leave open with a large leak!).There is no need to discuss or create a dialogueAs we've paid your invoice, and paid for correctionThe only resolution is quite simple, refund the portion related to line and valve!We won't litigate in this or any other venue furtherI will leave this open, and close the Revdex.com complaint if the simple terms are met
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

*** *** *** ***
*** *** ***
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Dear ***, I hope that you had an enjoyable weekendWe received your correspondence and have reviewed the invoice that you graciously provided usYou are correct in stating that we spoke about having your basement sealedUpon hiring All Terrain, you disclosed that you were having drainage problems which led to water entering your basementWe endeavored to mitigate the water leakage by putting the downspout into hard pipe and putting positive drainage in a difficult environment where negative drainage was already presentThe line item on the proposal states that any work performed by All Terrain would only mitigate the problemAny source of incoming water, whether it be rain or the downspout, would have led to leakage into your basement because it was not properly sealed, which we discussed on a later date after the job completionAll Terrain was not hired to seal your basement. Again, I apologize for not having the opportunity to look at the damaged pipeI want to ensure that you have no out of pocket expense due to the cracked pipeIn your response to our initial email where you state that you chose to work with *** *** *** rather than All Terrain on the inspection of the pipe, you assert that All Terrain was not given the opportunity to properly assess the problem After looking over the invoice, it is my assumption that the two line items totaling $will completely cover any expense the other company had to fix based upon the original scope of work. Buried Downspout: $160.00 Lawnscape: $65.00 Total: $225.00 Upon your approval of this resolution, All Terrain will mail a check in the above amountIf you have any further questions or concerns, please do not hesitate to contact All Terrain Landscaping again. Sincere regards, Ben E***All Terrain Ponds and SprinklersW 9th St Dr Suite 130Greeley, Co 80634*** ***
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That's fine....I'll consider the complaint resolved to my satisfaction after I receive reimbursementThanks*** ***

We can appreciate your frustration and are willing to work with youAlthough we try, we are not infallible and mistakes do occur sometimesThe first time we heard your frustrations was on social media and would welcome the opportunity to have a more formal dialogue and try and make things rightPlease call the office and we can get something scheduled so that we can come talk to you face to face about the issue and get this resolved

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern,
 
ATPS was called for an estimate on a few different projects at the residence. The 
first project she wanted to address was the grade of her lawn. She stated that she was not 
happy with the grade and wanted some options to level...

her grade throughout her yard. 
We provided her with a couple different options. Option 1 included tearing out all of her 
existing grass, releveling the dirt, and laying all new sod. Option 2 included leveling and 
removing soil only where her resently removed trees used to sit and over seeding the 
entire property. She decided to preceed with lesser priced option 2 which only included seeding, no sod installation. 
The dirt work and seeding was completed as approved with the proposal. After we finished, we walked the entire project with the owner and she stated she was satisfied with the work. A few days later, we received an email stating she was not happy with the seeding portion of the proposal. ATPS contacted the owner and discussed her issues, and came to the agreement we would re-seed the entire yard along with aerating to help 
germinate the seed at no extra cost. This was completed within a week. 
Another project she requested a quote was for the clean up of her planting beds. The quote stated “Yard clean up, addition of weed barrier inside bed alongside of the 
house, and the addition of shredded redwood mulch on top of new weed barrier”. This was completed and approved by the homeowner. There must have been some 
miscommunication between ATPS and the owner because we did not provide a quote that included cleaning of the beds located along the outside permiter of the yard, just next to the house. Although, the owner later realized that the proposal stated the work was only to be preformed for the beds located next to the house. 
Since ATPS has received her letter from the Revdex.com, we have contacted and met 
with the homeowner again to discuss her issues. She indicated that where we added dirt, 
the dirt has settled. We agreed that ATPS will level the dirt to her satisfaction and that 
would resolve her outstanding issues with the work provided. She indicated that was she 
satisfied with the yard clean-up, weekly mowing, and seeding that ATPS provided, and 
her only unsatisfied concerns were related to the dirt settling. ATPS strives to provide the 
best services and always works with out customers to to resolve any complaints they may 
have with our work. Please let us know if you need any more information.

Complaint: [redacted]
I am rejecting this response because:This doesn't address the issues causes by the tech, or address any acceptable resolution.
Regards,
[redacted]

[redacted]
That's fine....I'll consider the complaint resolved to my satisfaction after I receive reimbursement. Thanks[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted], Good afternoon; I hope I am finding you well. I was shocked to receive your letter...

from the Revdex.com and I want to ensure you that All Terrain Landscaping takes these matters very seriously. I was most concerned about your statements regarding not being able to contact myself or All Terrain Landscaping about the broken pipe. I would like to understand what form of communication you tried to use to contact All Terrain. If we are having a communication problem in office, I want to correct the issue as soon as possible to ensure the upmost satisfaction of our customers. With regard to the stated workmanship issues, please understand that if we would have been contacted, we would have had this issue resolved as quickly as possible. I hope that your previous experience serves as validation; when made aware of an issue, All Terrain Landscaping would respond, and if not possible to have the situation corrected within 48 hours, we strive to have a plan for correction submitted within that time frame. It was my understanding that after our last meeting in which we tested the pipe multiple times to ensure it was functioning properly, that you were satisfied everything was working appropriately and had no malfunctions. It was not until I received your letter that I became aware of any dissatisfaction. Unfortunately, because of an unknown communication error, we were not able to initially repair any damages. We would have been more than happy to repair any damages caused by faulty workmanship or product quality. All Terrain stands behind and warrantees all of its work. While other issues arose during your installation, when you brought it to our attention, we immediately repaired it to your satisfaction. I would like to strongly assert that if we would have received your attempted notification, we could have inspected the cracked pipe, determined the cause of the crack, and repaired it. With that being said, we want you to be satisfied and want to resolve this issue and move forward. We will pay for the extra repair of the damaged downspout. If you would be so kind to provide us with a copy of the invoice you have already paid from the basement waterproofing company, we would truly appreciate it. If you would also please let me know of the ways you previously attempted to communicate with us when the cracked pipe was found. Hopefully, you understand that we only want the situation resolved to your satisfaction. Our reputation is more important to us than any dollar amount. Sincere regards, Ben E[redacted]All Terrain Ponds and Sprinklers5312 W 9th St Dr Suite 130Greeley, Co 80634[redacted]
[redacted]

Hi [redacted], Apologies to hear about your recent experience. During our initial appointment, we discovered that the repairs to your system were pretty extensive and we could not finish the work in the 1-hour time frame scheduled. We felt we did everything we could to accommodate you, working with...

both parties' schedules. We appologise you don't feel like the job was complete to your satisfaction. We have tried to call as well as respond to your online posts. Please feel free to reach out to us as we do not feel we had the chance to make any corrections, but rather just saw the online reviews.

Complaint: [redacted]
I am rejecting this response because:There isn't a firm solution... All Terrain emailed me directly and asked for a copy of my invoice from [redacted] which I sent. I sent the following response to their questions. Once I receive reimbursement from All Terrain for the expense of having [redacted] repair the downspout I will consider the complaint resolved.[redacted]
[redacted]
[redacted]
[redacted]
Ben was at my house on a couple of occasions due to issues with the job. He came out and we specifically talked about water continuing to enter the basement. In my opinion it's not my job to inspect every detail of the work performed. Since the downspout was buried I had no way of knowing it was cracked other than the fact water was continuing to enter my basement which Ben was aware of. I did ask [redacted] to inspect the downspout because even an untrained person might suspect there was an issue.When they dug it up they discovered the problem. Rather than go back and forth with All Terrain I chose to have them do the repair. I honestly think the problems with the job were due to a lack of supervision and inspection. I'm out of state but will be happy to send a copy of the invoice later this week.Sent from my [redacted]On Apr 4, 2016, at 11:55, [redacted] wrote: [redacted],Good afternoon; I hope I am finding you well. I was shocked to receive your letter from the Revdex.com and I want to ensure you that All Terrain Landscaping takes these matters very seriously. I was most concerned about your statements regarding not being able to contact myself or All Terrain Landscaping about the broken pipe. I would like to understand what form of communication you tried to use to contact All Terrain. If we are having a communication problem in office, I want to correct the issue as soon as possible to ensure the upmost satisfaction of our customers.With regard to the stated workmanship issues, please understand that if we would have been contacted, we would have had this issue resolved as quickly as possible. I hope that your previous experience serves as validation; when made aware of an issue, All Terrain Landscaping would respond, and if not possible to have the situation corrected within 48 hours, we strive to have a plan for correction submitted within that time frame. It was my understanding that after our last meeting in which we tested the pipe multiple times to ensure it was functioning properly, that you were satisfied everything was working appropriately and had no malfunctions. It was not until I received your letter that I became aware of any dissatisfaction. Unfortunately, because of an unknown communication error, we were not able to initially repair any damages. We would have been more than happy to repair any damages caused by faulty workmanship or product quality. All Terrain stands behind and warrantees all of its work. While other issues arose during your installation, when you brought it to our attention, we immediately repaired it to your satisfaction. I would like to strongly assert that if we would have received your attempted notification, we could have inspected the cracked pipe, determined the cause of the crack, and repaired it.With that being said, we want you to be satisfied and want to resolve this issue and move forward. We will pay for the extra repair of the damaged downspout. If you would be so kind to provide us with a copy of the invoice you have already paid from the basement waterproofing company, we would truly appreciate it. If you would also please let me know of the ways you previously attempted to communicate with us when the cracked pipe was found. Hopefully, you understand that we only want the situation resolved to your satisfaction. Our reputation is more important to us than any dollar amount.Sincere regards, Ben E[redacted]All Terrain Ponds and Sprinklers5312 W 9th St Dr Suite 130Greeley, Co 80634[redacted]
[redacted]
Regards,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted], Good afternoon; I hope I am finding you well. I was shocked to...

receive your letter from the Revdex.com and I want to ensure you that All Terrain Landscaping takes these matters very seriously. I was most concerned about your statements regarding not being able to contact myself or All Terrain Landscaping about the broken pipe. I would like to understand what form of communication you tried to use to contact All Terrain. If we are having a communication problem in office, I want to correct the issue as soon as possible to ensure the upmost satisfaction of our customers. With regard to the stated workmanship issues, please understand that if we would have been contacted, we would have had this issue resolved as quickly as possible. I hope that your previous experience serves as validation; when made aware of an issue, All Terrain Landscaping would respond, and if not possible to have the situation corrected within 48 hours, we strive to have a plan for correction submitted within that time frame. It was my understanding that after our last meeting in which we tested the pipe multiple times to ensure it was functioning properly, that you were satisfied everything was working appropriately and had no malfunctions. It was not until I received your letter that I became aware of any dissatisfaction. Unfortunately, because of an unknown communication error, we were not able to initially repair any damages. We would have been more than happy to repair any damages caused by faulty workmanship or product quality. All Terrain stands behind and warrantees all of its work. While other issues arose during your installation, when you brought it to our attention, we immediately repaired it to your satisfaction. I would like to strongly assert that if we would have received your attempted notification, we could have inspected the cracked pipe, determined the cause of the crack, and repaired it. With that being said, we want you to be satisfied and want to resolve this issue and move forward. We will pay for the extra repair of the damaged downspout. If you would be so kind to provide us with a copy of the invoice you have already paid from the basement waterproofing company, we would truly appreciate it. If you would also please let me know of the ways you previously attempted to communicate with us when the cracked pipe was found. Hopefully, you understand that we only want the situation resolved to your satisfaction. Our reputation is more important to us than any dollar amount. Sincere regards, Ben E[redacted]All Terrain Ponds and Sprinklers5312 W 9th St Dr Suite 130Greeley, Co 80634[redacted]
[redacted]