All Terrain LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  Just for the record, I wanted to point out that the ONLY reason that I have received the part that we were promised when I purchased the car on 6/3/17, is because I filed this complaint with the Revdex.com and another complaint through [redacted].  For the five and a half months leading up to me filing these complaints, my phone calls, text messages, and in-person visit trying to get someone to follow through on providing this part fell on deaf ears and went unheeded.The excuse that Daniel S[redacted] no longer works for Priority Nissan is flimsy, at best.  Daniel WAS still employed with the company for MONTHS after I purchased the vehicle.  I had texted with him and even talked to him as late as September 6, 2017 and he never did his job with regard to getting me this part.  In addition, I talked to no less than three other people at Priority Nissan who DIRECTLY told me that they would take care of this and get back in touch with me.  That never happened.  The idea that this simply "slipped through the cracks" is ridiculous and disingenuous.  Furthermore, although the part was the ultimate reason for me filing the Revdex.com and [redacted] complaints, there were other major problems that I had when dealing with Priority Nissan.  They did not deliver the paperwork to DMV, which is supposed to go out in a timely manner.  I had communicated with Heather D[redacted] from the titling/finance department of Priority Nissan toward the end of June about this and she had informed me that in order to finalize the tags and title, I would need to have an emissions inspection.  The car is an all-electric vehicle.  There are no emissions.  I told her this.  Please refer to the attachment for the detailed email threads.  The last email I sent to her was on 7/5/17.  I had asked her to let me know if there were any other issues.  She never responded and never filed the paperwork.  TWO MONTHS LATER on 9/5/17, I went to Priority Nissan in person because my financial lender still had not received the title ownership from DMV and that was due to Priority Nissan simply never sending the paperwork.  They never followed up with me and they never finalized the paperwork.  Again, this only got resolved because I went in person to Priority Nissan and made dozens of phone calls.  This should not be happening.Finally, they apparently did not send my insurance information to DMV either.  I received a written notice from DMV sometime in September.  They reported that I would need to provide proof of insurance NLT October 1, 2017, or file for uninsured motorist.  Not only did we provide proof of insurance when we purchased the car on June 3, but I remember distinctly that it took a good 20-30 minutes for Daniel S[redacted] to get in touch with someone from our insurance company to verify that both me and my son were fully insured and that was reflected in the paperwork that we signed.  So, once again, this was another crucial item that I was forced to resolve myself.As I stated in my [redacted] review, this was the worst car buying experience I have ever had.  Priority Nissan's inability to follow through on what are essentially the basic procedural steps in processing a vehicle purchase are surprising and concerning.  I would also suggest that they have some kind of training for employees so that they are aware of what types of vehicles they sell.  Electric vehicles are different than gas-fueled vehicles.  The fact that they do not have people answering their phones and apparently don't employ anyone who is the least bit concerned about customer service is disappointing and very frustrating for the customer.  This has cost me a lot of wasted time and stress that I should not have had to deal with.Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are...

rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: They paid for the hose to be fix yes and offered no apology to me. My car is still not running right and I had to take it to the shop again. I was without a working car for 30 days and the car still doesn’t run the way it did. No one has called and apologized to me for their mistakes and all everyone is doing is pointing fingers. And has yet to say anything regarding the inconvenience it has put me in.
Regards,
[redacted]

Coordinated with independent shop in N.C. - repaired a hose line that backed off.  Priority took financial responsibility for the repairs.  Client was aware of the details.  Tell us why here...

Customer was contacted and informed that the vehicle did pass VA State Safety inspection. The car was purchased "as is". After the purchase the client did receive two new tires and a four wheel alignment at no charge  ($580 value) in the interest of customer satisfaction.. The items of...

attention that the customer has brought fourth are maintenance items that the car owner is responsible for. After reviewing the Revdex.com complaint our position is that the customer was treated fairly.

Our accounting department has been in contact with client. November 10, 2017 a duplicate title had been requested from MVA. Duplicate title should arrive any day and we will reach out to client directly to resolve issue.

I feel Priority Nissan needs to put an asterisk next to final price on their ads.  Even in the complaint they reference final price $17999 but the cash price is over 21k.  That is 3k in closing costs not $1880 estimated in KBB. I would be very interested in buying the car for $18k with delivery and taxes of $785 and 6%. A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Customer is correct in that they should have received their hard permitted license tags in a more timely manner. Our tag and title department has confirmed on this day that the hard tags have been obtained and the client will be contacted.

Good evening [redacted],No, Priority Nissan Tyson Corner never contacted me or attempted to resolve the issue. [redacted]

The part for [redacted] has been acquired, painted and federal expressed to her home address, I am attaching the federal express receipt. A letter of apology has been enclosed in the package.Unfortunately Daniel S[redacted] is no longer with the company and the part for [redacted] fell through the...

cracks. We are taking steps to see that this does not happen in the future.

Consumer has received license plates.

Dear Revdex.com, On 3/21/2017 [redacted] inquired through our website on a 2016 Nissan [redacted] with our stock # of [redacted]. The vehicle was listed on our website for 13,995.00. This price was posted in error. We Contract with a third party provider in order to keep up with the major influx of new...

and used vehicle inventory that moves through our location. One of the functions of this provider is to price the vehicles based on the Current factory incentives. Unfortunately there was a glitch in their system that caused them to double Count the incentive from the factory and cause a pricing error to be posted on our Website. We explained in our email to [redacted] that there was a mistake in the online price and gave them an on the road quote. We apologized for the error. We did not try to "bait and switch" them to anything. We did not have them come to the dealership under the false pretense that we could sell the vehicle for the listed price. We have since corrected the price of that vehicle and the other affected vehicles that were incorrectly priced at that time. I again apologize for any confusion that this may have caused the Customer. We strive to have accurate information on our website and we are disappointed when mistakes are made. If there is any other information I can provide please feel free to contact me.Thank youSteve S[redacted]