I scheduled this company to move a car on Friday, June 22, I told [redacted] Maya Friday or Saturday would work for me and she said Friday was scheduledAs per their contract which states they only take a deposit after they schedule the driver, they scheduled a driver on Thursday for Friday, June and then took $depositThe money cleared my account on June She then told me that the driver would contact me Thursday afternoon to confirmAfter never hearing from either the driver or the company I called [redacted] on Friday the at approx 12:30pm ETShe said "I was just going to call you" and then explained that the driver's truck broke an axel and so they were working on getting a new driverShe said I would hear back in approx 1-1/hoursI never received any calls back from this company or any driversAll of my contact to this company from this point on was from me calling them after the timeframe they said they would call me back passed with no calls from themEach time I called I was told they were workin on getting me a driver and would have one soon (they always stated I would hear back within min or about an hour)By Friday afternoon [redacted] told me they were scheduling a driver for SaturdayThen she passed me to [redacted] Friday evening at XXX-XXX-XXXX [redacted] told me that I would hear from him with information about my driver in 1-hoursAfter explaining that I was having a hard time trusting them at this point after they took my deposit but no driver, he said they did not take my deposit yetI informed him they in fact hadAfter receiving no call for hours I called him and left a message asking for an updateI never heard from [redacted] or anyone else from All Terrain until [redacted] called me Monday, June at approx 12pm ETHe stated that he has "hundreds of customers" and cannot remember them allAfter my third time asking for my deposit back he said he would reimburse meWhile I was asking him if he would send confirmation once he reimbursed me he hung up on meminutes after he hung up on me my bank still did not receive any contact from [redacted] or All Terrain to reimburse me the deposit so I filed it with my bank as fraud and breach of contract Note: [redacted] contacted me this morning after I filed a complaint with Transport Reviews
I would strongly recommend ALL TERRAIN LOGISTICS I was stresses and confuse if my car will get here on time with all the companies calling and emailing me and making promisesThen Jason call me and explain the all process and he was very truthful and honest with meThe driver was very friendly and professional, he kept me informed and was even here earlier than I thoughtWas a great experience with you guys Keep doing the good job !!!
Great service, very honest from the beginig to the end, the price quoted the exact price chargedin conclution they proove me why they are stars company thanks
Just did business with this company and was very please with their serviceThe driver picked up the car from NJ on Friday and was here in FL yesterday (Sunday) No problems what so ever, and fast service thumbs up!
I selected this company to transport my daughters car to new jersey where she is starting school because I didnt want her driving across countryAfter reading their reviews I decided to give them a callKevin the sales rep that booked this for me was very informativeHe answered all the questions I had and made me feel more confident about the transportDriver called me the day before to arrange the time of pick upI had a meeting and wasn't available for the time that the driver wanted to pick up but he was very understanding and worked out a a time that was good for meHe arrived at the time arranged, we inspected the car and wrote everything on a paper that he and I signedI kept a copy and he took one aswellI was still very nervous about the condition of the car since its a lease but the driver answer every time I called to check and he also called my daughter in new jersey to arrange the delivery Car arrived on time and in perfect condition Would highly recommend All terrain logisticss to anyone Thank you guys for the great jobI would be using them once my daughter finishes school and comes back home
IN ALL TERRAIN LOGISTICS they truly are a client services & logistics experts and are quite possibly the best problem solvers that I have worked with in my years in the industrythey were able to keep our mutual client calm and focused during the very stressful time period shortly following Hurricane Matthew and the uncertainty of moving their very important shipment through southern and central Florida within an extremely tight delivery windowJason from ATL www.allterrainautotransport.com was also available to help us with routing and communication to make the most efficient time possible through some extremely difficult circumstances during transportWithout his knowledge and expertise it's hard to imagine a timely delivery and over-all positive outcome and customer experience I appreciate his focus and diligent effortsI would strongly recommend Jason and All Terrain LogisticsThey are a company & individual with extremely high character and integrity
IN ALL TERRAIN LOGISTICS they truly are a client services & logistics experts and are quite possibly the best problem solvers that I have worked with in my 15 years in the industry. they were able to keep our mutual client calm and focused during the very stressful time period shortly following Hurricane Matthew and the uncertainty of moving their very important shipment through southern and central Florida within an extremely tight delivery window. Jason from ATL www.allterrainautotransport.com was also available to help us with routing and communication to make the most efficient time possible through some extremely difficult circumstances during transport. Without his knowledge and expertise it's hard to imagine a timely delivery and over-all positive outcome and customer experience. I appreciate his focus and diligent efforts. I would strongly recommend Jason and All Terrain Logistics. They are a company & individual with extremely high character and integrity.
Great service, very honest responsable always answer my phones, explain me everything as many times I needed to understand the procces, very professional
Professionalism was outstandingThe quote given was maintained without the tactic of bate and switch used by others in the industryFollow up was provided when driver was secured for pickup with time of arrival I recomend them
Everything worked just as they said it would On time pickup and delivery No issues with the move Great price compared to other companies Everyone was courteous and delivered as they said they would
I scheduled this company to move a car on Friday, June 22, I told [redacted] Maya Friday or Saturday would work for me and she said Friday was scheduledAs per their contract which states they only take a deposit after they schedule the driver, they scheduled a driver on Thursday for Friday, June and then took $depositThe money cleared my account on June She then told me that the driver would contact me Thursday afternoon to confirmAfter never hearing from either the driver or the company I called [redacted] on Friday the at approx 12:30pm ETShe said "I was just going to call you" and then explained that the driver's truck broke an axel and so they were working on getting a new driverShe said I would hear back in approx 1-1/hoursI never received any calls back from this company or any driversAll of my contact to this company from this point on was from me calling them after the timeframe they said they would call me back passed with no calls from themEach time I called I was told they were workin on getting me a driver and would have one soon (they always stated I would hear back within min or about an hour)By Friday afternoon [redacted] told me they were scheduling a driver for SaturdayThen she passed me to [redacted] Friday evening at XXX-XXX-XXXX [redacted] told me that I would hear from him with information about my driver in 1-hoursAfter explaining that I was having a hard time trusting them at this point after they took my deposit but no driver, he said they did not take my deposit yetI informed him they in fact hadAfter receiving no call for hours I called him and left a message asking for an updateI never heard from [redacted] or anyone else from All Terrain until [redacted] called me Monday, June at approx 12pm ETHe stated that he has "hundreds of customers" and cannot remember them allAfter my third time asking for my deposit back he said he would reimburse meWhile I was asking him if he would send confirmation once he reimbursed me he hung up on meminutes after he hung up on me my bank still did not receive any contact from [redacted] or All Terrain to reimburse me the deposit so I filed it with my bank as fraud and breach of contract Note: [redacted] contacted me this morning after I filed a complaint with Transport Reviews
I would strongly recommend ALL TERRAIN LOGISTICS I was stresses and confuse if my car will get here on time with all the companies calling and emailing me and making promisesThen Jason call me and explain the all process and he was very truthful and honest with meThe driver was very friendly and professional, he kept me informed and was even here earlier than I thoughtWas a great experience with you guys Keep doing the good job !!!
Great service, very honest from the beginig to the end, the price quoted the exact price chargedin conclution they proove me why they are stars company thanks
Just did business with this company and was very please with their serviceThe driver picked up the car from NJ on Friday and was here in FL yesterday (Sunday) No problems what so ever, and fast service thumbs up!
I selected this company to transport my daughters car to new jersey where she is starting school because I didnt want her driving across countryAfter reading their reviews I decided to give them a callKevin the sales rep that booked this for me was very informativeHe answered all the questions I had and made me feel more confident about the transportDriver called me the day before to arrange the time of pick upI had a meeting and wasn't available for the time that the driver wanted to pick up but he was very understanding and worked out a a time that was good for meHe arrived at the time arranged, we inspected the car and wrote everything on a paper that he and I signedI kept a copy and he took one aswellI was still very nervous about the condition of the car since its a lease but the driver answer every time I called to check and he also called my daughter in new jersey to arrange the delivery Car arrived on time and in perfect condition Would highly recommend All terrain logisticss to anyone Thank you guys for the great jobI would be using them once my daughter finishes school and comes back home
IN ALL TERRAIN LOGISTICS they truly are a client services & logistics experts and are quite possibly the best problem solvers that I have worked with in my years in the industrythey were able to keep our mutual client calm and focused during the very stressful time period shortly following Hurricane Matthew and the uncertainty of moving their very important shipment through southern and central Florida within an extremely tight delivery windowJason from ATL www.allterrainautotransport.com was also available to help us with routing and communication to make the most efficient time possible through some extremely difficult circumstances during transportWithout his knowledge and expertise it's hard to imagine a timely delivery and over-all positive outcome and customer experience I appreciate his focus and diligent effortsI would strongly recommend Jason and All Terrain LogisticsThey are a company & individual with extremely high character and integrity
IN ALL TERRAIN LOGISTICS they truly are a client services & logistics experts and are quite possibly the best problem solvers that I have worked with in my 15 years in the industry. they were able to keep our mutual client calm and focused during the very stressful time period shortly following Hurricane Matthew and the uncertainty of moving their very important shipment through southern and central Florida within an extremely tight delivery window. Jason from ATL www.allterrainautotransport.com was also available to help us with routing and communication to make the most efficient time possible through some extremely difficult circumstances during transport. Without his knowledge and expertise it's hard to imagine a timely delivery and over-all positive outcome and customer experience. I appreciate his focus and diligent efforts. I would strongly recommend Jason and All Terrain Logistics. They are a company & individual with extremely high character and integrity.
Great service, very honest responsable always answer my phones, explain me everything as many times I needed to understand the procces, very professional
Professionalism was outstandingThe quote given was maintained without the tactic of bate and switch used by others in the industryFollow up was provided when driver was secured for pickup with time of arrival I recomend them
Everything worked just as they said it would On time pickup and delivery No issues with the move Great price compared to other companies Everyone was courteous and delivered as they said they would