All That Cellular

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

All that cellular lied to the RevDex.com regarding my phone. Said that when my phone failed they offered me another one. They never offered a new phone just 15%. They gave me a phone that did not work from day one. This is how they treat seniors. They provide phones that do not work.

All That Cellular does not sell on Rakuten.com Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On the site it states buymobilesdirect
is the shipper but that "ALL MY CELLULAR is listed for the customer servive informationWhen I contacted both of the other parties they directed me to the customer service information for refunds, which as you can see by the attachment of the screenshot I tookI have also attached all the emails between myself & All that cellular & I stated what the site was and there was no response as to them not selling on that site.Thanks!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

All That Cellular does not sell on Rakuten.com 
 
Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

On the site it states buymobilesdirect is the shipper but that "ALL MY CELLULAR is listed for the customer servive information. When I contacted both of the other parties they directed me to the customer service information for refunds, which as you can see by the attachment of the screenshot I took. I have also attached all the emails between myself & All that cellular & I stated what the site was and there was no response as to them not selling on that site.
Thanks!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I ordered 2 cell phones off the site (Rakuten.com) that were sold by "Allthatcellular". Both phones are messed up and can't be used. I contacted Rakuten.com and was told to contact the seller which is All that cellular. I sent them an email requesting a refund and return of the phones and the reason why I wanted that. I got back a rude email and basically saying to contact the actual maker of the phones. I didn't buy it from the maker of the phone so they won't refund my money.Desired Settlement: I want my full amount refunded back that I paid and to return the cell phones.

Business

Response:

All That Cellular does not sell on Rakuten.com Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On the site it states buymobilesdirect is the shipper but that "ALL MY CELLULAR is listed for the customer servive information. When I contacted both of the other parties they directed me to the customer service information for refunds, which as you can see by the attachment of the screenshot I took. I have also attached all the emails between myself & All that cellular & I stated what the site was and there was no response as to them not selling on that site.Thanks!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My name is [redacted] and I ordered a New Samsung Gusto 2 U365 for $79.95 plus $4.95 Shipping & handling on August *, 2013.

I received the phone on August *, 2013. It is a LOCKED phone due to being a pre-paid phone, I needed a contract phone, or what ever phone would be able to be activated with Page Plus Cellular.

Your webpage has a tab for PAGE PLUS CELLULAR and states that your phones will work with this carrier. This is not true. You also state 100% satisfaction- Also not true. I have sent two emails and have left numerous phone messages because you never answer your phone calls and DO NOT REPLY to emails.

I think that you wait for the 30 day warranty to expire so that you don’t have to make it right to your customers. Now I am stuck with a phone that I cannot use with my carrier Page Plus Cellular. I am also out $84.90 which is what you stole from me by leaving me with no solution.

I really thought your company would be more professional and trustworthy.

I hope that you will reply and at least see what can be done, after all you are the ones selling cell phones and have a responsibility to not do false advertising.Desired Settlement: I would like a full refund including shipping and handling as I am unable to use the merchandise and unable to get response from the company.

Business

Response:

Customer has never contacted us. Please have them call us [redacted] ext *. We will gladly replace phone with a non prepaid phone.

Thank You.

Business

Response:

This is our 3rd time answering this . Have them send back the phone.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am rejecting the business response from All That Cellular because, first of all they haven't answered to me three times, this is the second response I have heard from them through you the Revdex.com. Secondly I don't feel comfortable just sending back a device that is already paid for when they have not responded to me or contacted me, in my last email I asked them to contact me and they never did, they are handling this situation in a very irresponsible manner. I have been dealing with this from August and still have not been contacted by them. I feel that if I send back the phone I will be out the phone and the money. I have continued trying to contact them by phone and there is never an answer. I don't know why they don't answer. So I am asking that the mediator from the Revdex.com advise me as to how to proceed. Thank you very much. I will be in contact with the mediator soon.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered 2samsumg galaxy s4 phones online at all that cellular and gave my credit card # on 12\**\15 and received an email of confirmation on 12\** that they were shipped with a [redacted] tracking # and I chexked my accoint and the wothdrew the !onet ! as of 12\** o still haven't seen my phones!Desired Settlement: I just want my phones or my money back and I'll purchase them elsewhere.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The phone I purchased did not have the apps that were advertised that it did have. When I contacted the company, I was told via email that if I sent the phone back they would refund my money. I sent back the phone. The company then mailed me back the phone telling me they would not honor what they had told me regarding my refund. I now have a useless phone that I payed for and have had to purchase another phone from a different company.Desired Settlement: I would like to mail back the phone I purchased and recieve a refund.

Consumer

Response:

At this time, I have not been contacted by All That Cellular regarding complaint ID [redacted].

Sincerely,