All Time Moving Company

I have personally attempted to satisfy the multiple complaints that Mrs[redacted] has brought to our attention thru out the past monthsAfter visiting with Mrs [redacted] we have found that her complaints are due to poor home maintenance and not from roofing work performed on her home One past complaint was that areas of soffit and fascia were falling off the home due to wind/water damage and she feels since we were her roofing contractor that this is our responsibility to repair as part of our warranty which is not the case Later we found multiple areas of rotten/ water logged wood on front entry hand railing and we were told that our company damaged this railing many months after the work performed? Another incident the complainant stated we broke her garden lights and the lights no longer worked properly and would like the set of lights replaced.We felt that her complaint was valid and we replaced the $lightsUpon removal of the old lighting set it was found that light could not of possibly worked for a long span of time due to the excessive corrosion and multiple units that were missing the grounding circuits Upon reviewing the latest complaint I have attempted to explain to the homeowner that she has dry rotten year plastic leaf guards that is made of a poor quality material and is not a product that is made to last indefinitelyI offered a permanent quality solution which was denied and also advised the homeowner to contact a few different reputable guttering professional in the area who could offer a wider selection of quality leafs guardsThe complainant would like new leaf guards to be installed at no additional cost and we do not see this as a viable business solution for a problem we are not directly or indirectly responsible for after respectfully addressing many other problems that were not possibly caused by the roof installation.Sincerely [redacted]

I have personally attempted to satisfy the multiple complaints that Mrs.[redacted] has brought to our attention thru out the past 15 months. After visiting with Mrs [redacted] we have found that her complaints are due to poor home maintenance and not from roofing work performed on her home.  ...

  One past complaint was that areas of soffit and fascia were falling off the home due to wind/water damage and she feels since we were her roofing contractor that this is our responsibility to repair as part of our warranty which is not the case.     Later we found multiple areas of rotten/ water logged wood on front entry hand railing and we were told that our company damaged this railing many months after the work performed?         Another incident the complainant stated we broke her garden lights and the lights no longer worked properly and would like the set of lights replaced.We felt that her complaint was valid and we replaced the $300 lights. Upon removal of the old lighting set it was found that light could not of possibly worked for a long span of time due to the excessive corrosion and multiple units that were missing the grounding circuits.        Upon reviewing the latest complaint I have attempted to explain to the homeowner that she has dry rotten 16 year plastic leaf guards that is made of a poor quality material and is not a product that is made to last indefinitely. I offered a permanent quality solution which was denied and also advised the homeowner to contact a few different reputable guttering professional in the area who could offer a wider selection of quality leafs guards. The complainant would like new leaf guards to be installed at no additional cost and we do not see this as a viable business solution for a problem we are not directly or indirectly responsible for after respectfully addressing many other problems that were not possibly caused by the roof installation.Sincerely[redacted]