All Tint & Tunes

I am rejecting this response because: when we sat thete ordering Mr [redacted] clearly stated he wanted the longer couch, and when we received it we noticed it was shorter. We are not disputing whats on the orfer form, because when we got the delivery I measured  the furniture and it matches the paper, how are we to know that the wrong size was ordered at the time of purchase. The store manager informed us that we can order another piece to make it longer but no compensation would be offered for the miscommunication or inconvenience.

Initial Business Response /* (1000, 5, 2016/04/04) */
We feel that an acceptable solution has been reached between [redacted]'s and the customer. Customer satisfaction is a primary objective and the reason we have been in operation for over 121 years. When warranty issues arise, furniture is repaired...

according to the manufacturer's provisions as stated in the terms and conditions. After delivery, a minor cosmetic concern was found in the tailoring of the handmade piece. Smith Brother's requested the item be brought back to effect the necessary work and the customer declined the warranty work. We offered to do in house to speed the process and that offer was declined as well. Though a routine warranty issue, we felt it was in the best interest of all parties to offer a full refund and the customer accepted.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It was this or let them take the couch apart. No thanks.