All Utilities

Dear Ms [redacted] ALL Utilities, LLC is writing this letter in reference to the above mentioned caseWe keep an extensive log for when our customers call that includes who took the message, what date the call was received, the customer's account number, as well as detailed notes of what transpired, in order to provide precise informationMr [redacted] called on 11/21/to see if we had received his payment of$65.56, which was a balance forwardHe was told that the last received check was on 10/17/for $He said that it seemed like the checks he sends in never get cashed or take a long timePayments are processed to customer accounts within the day or two of receipt from the post office, not necessarily on a particular day of the weekWe strive to ensure all payments are processed in a timely manner in order to provide accurate billingOur records indicate that two checks were received from Mr [redacted] in December, which is a busy time for the post officeWe cannot control the timeliness or accuracy of the delivery of mail but have removed the late fee of [redacted] as a courtesyWe will continue to monitor the situation and take the appropriate steps to ensure quality service for all of our customers.Sincerely,ALL Utilities

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Good morning, I have read and reread the letter that All Utilities, LlC and I have to be completely honest here, none of that is trueI called multiple times and each time they had no 'extensive records' of my previous calls or billing issuesI have had to pay check cancelation fees as a result of checks not being cashedI went through my bank records for the past year and made a list of each check that I mailed to them and then compared it to when it was cashed and every time but one, they were 7-days in between them cashed the checkI do not blame the post office at allTheir company is right around the corner from my apartment complex As for the [redacted] late charge being refunded that is nothing compared to the $check cancelation fees that I have paidI will be keeping even more 'extensive records' from here on out regarding all further payments towards my water bill With that being said, I just want it known that I do not agree with their responseNothing more can be done with this matterIt can be marked as closed Regards, [redacted]

Dear Ms*** ALL Utilities, LLC is writing this letter in reference to
the above mentioned caseWe keep an extensive log for when our customers call
that includes who took the message, what date the call was received, the
customer's account number, as well as detailed notes of what transpired,
in
order to provide precise informationMr*** called on 11/21/to see if we had received his
payment of$65.56, which was a balance forwardHe was told that the last received
check was on 10/17/for $He said that it seemed like the checks he
sends in never get cashed or take a long timePayments are processed to
customer accounts within the day or two of receipt from the post office, not
necessarily on a particular day of the weekWe strive to ensure all payments are processed in a timely
manner in order to provide accurate billingOur records indicate that two
checks were received from Mr*** in December, which is a busy time for the
post officeWe cannot control the timeliness or accuracy of the delivery of
mail but have removed the late fee of *** as a courtesyWe will continue to
monitor the situation and take the appropriate steps to ensure quality service
for all of our customers.Sincerely,ALL Utilities

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good morning,I have read and reread the letter that All Utilities, LlC and I have to be completely honest here, none of that is trueI called multiple times and each time they had no 'extensive records' of my previous calls or billing issuesI have had to pay check cancelation fees as a result of checks not being cashedI went through my bank records for the past year and made a list of each check that I mailed to them and then compared it to when it was cashed and every time but one, they were 7-days in between them cashed the checkI do not blame the post office at allTheir company is right around the corner from my apartment complex As for the *** late charge being refunded that is nothing compared to the $check cancelation fees that I have paidI will be keeping even more 'extensive records' from here on out regarding all further payments towards my water bill With that being said, I just want it known that I do not agree with their responseNothing more can be done with this matterIt can be marked as closed.
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good morning,I have read and reread the letter that All Utilities, LlC and I have to be completely honest here, none of that is trueI called multiple times and each time they had no 'extensive records' of my previous calls or billing issuesI have had to pay check cancelation fees as a result of checks not being cashedI went through my bank records for the past year and made a list of each check that I mailed to them and then compared it to when it was cashed and every time but one, they were 7-days in between them cashed the checkI do not blame the post office at allTheir company is right around the corner from my apartment complex As for the *** late charge being refunded that is nothing compared to the $check cancelation fees that I have paidI will be keeping even more 'extensive records' from here on out regarding all further payments towards my water bill With that being said, I just want it known that I do not agree with their responseNothing more can be done with this matterIt can be marked as closed.
Regards,
*** ***

Dear Ms*** ALL Utilities, LLC is writing this letter in reference to
the above mentioned caseWe keep an extensive log for when our customers call
that includes who took the message, what date the call was received, the
customer's account number, as well as detailed notes of what transpired,
in
order to provide precise informationMr*** called on 11/21/to see if we had received his
payment of$65.56, which was a balance forwardHe was told that the last received
check was on 10/17/for $He said that it seemed like the checks he
sends in never get cashed or take a long timePayments are processed to
customer accounts within the day or two of receipt from the post office, not
necessarily on a particular day of the weekWe strive to ensure all payments are processed in a timely
manner in order to provide accurate billingOur records indicate that two
checks were received from Mr*** in December, which is a busy time for the
post officeWe cannot control the timeliness or accuracy of the delivery of
mail but have removed the late fee of *** as a courtesyWe will continue to
monitor the situation and take the appropriate steps to ensure quality service
for all of our customers.Sincerely,ALL Utilities

Dear Ms. [redacted] ALL Utilities, LLC is writing this letter in reference to
the above mentioned case. We keep an extensive log for when our customers call
that includes who took the message, what date the call was received, the
customer's account number, as well as detailed notes of what...

transpired, in
order to provide precise information. Mr. [redacted] called on 11/21/16 to see if we had received his
payment of$65.56, which was a balance forward. He was told that the last received
check was on 10/17/16 for $36.08. He said that it seemed like the checks he
sends in never get cashed or take a long time. Payments are processed to
customer accounts within the day or two of receipt from the post office, not
necessarily on a particular day of the week. We strive to ensure all payments are processed in a timely
manner in order to provide accurate billing. Our records indicate that two
checks were received from Mr. [redacted] in December, which is a busy time for the
post office. We cannot control the timeliness or accuracy of the delivery of
mail but have removed the late fee of [redacted] as a courtesy. We will continue to
monitor the situation and take the appropriate steps to ensure quality service
for all of our customers.Sincerely,ALL Utilities

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Good morning,
I have read and reread the letter that All Utilities, LlC and I have to be completely honest here, none of that is true. I called multiple times and each time they had no 'extensive records' of my previous calls or billing issues. I have had to pay check cancelation fees as a result of checks not being cashed. I went through my bank records for the past year and made a list of each check that I mailed to them and then compared it to when it was cashed and every time but one, they were 7-10 days in between them cashed the check. I do not blame the post office at all. Their company is right around the corner from my apartment complex.  
As for the [redacted] late charge being refunded that is nothing compared to the $35.00 check cancelation fees that I have paid. I will be keeping even more 'extensive records' from here on out regarding all further payments towards my water bill.  
With that being said, I just want it known that I do not agree with their response. Nothing more can be done with this matter. It can be marked as closed. 
Regards,
[redacted]

Dear [redacted]I am writing in response to your letter, dated January 20,2015, in regards to the billingissue for [redacted]. For several months ALL Utilities has reduced the latefee charged to [redacted] in an effort to get the past due balance paid.Unfortunately it...

seems to be having the opposite effect. The account has not been paidin full for over 8 months and is currently over 120 days past due. Upon receipt of Ms.[redacted]s payment of $420.65, we will write off the finance charge of $2.09. She hasbeen informed each month of the balance due, as well as the date by which payment isdue.Should you have any further questions regarding this matter, please feel free to contactme at [redacted]

Review: Recently, I have been in contact with [redacted] at All Utilities for the past several months on billing issues. It seems I have been overcharged by and extra $1 each month on late fees. When I ask that the adjustment be made, I am assured it will be on the next billing cycle only to find it has not been and higher late fees are calculated based on an inaccurate balance forward. Each month a 2% late fee is listed on my bill however they charge me an additional $1 or so in fees when I should only be charged the 2% as indicated on my bill. Without warning of late fee changes, on this months bill they removed the language that states the late fee is 2% and just indicated a late fee will be assessed for any balance carried forward. When I called All Utilities and spoke to [redacted], I asked how the late fee is computed and she could only tell me it's system generated. She could not provide me with a dollar amount nor a percentage of what I would be charged each month for a late fee. All companies are required to provide its customers with either the amount or percentage of late fee charges. They can not charge what they want month to month and must reveal to the customer the amount charged for late fees. When I asked to speak with a manager, she told me he's not available to speak with customers and said she can check with him and call me back. How am I to trust that she really did consult with management on the matter. She never called me back. When I called her back, she simply stated the same thing.

Additionally, I have asked to speak with a manager and was told "the manager is not available to speak with customers". I do not regularly receive bills in the mail and have requested the bills be sent to me electronically, which I have received in the last couple of months.

I would appreciate so much if you can assist and resolving this matter. Thank you.Desired Settlement: (1.) All Utilities to provide the percentage or amount of late charges each month

(2.) Credit my account for the inaccurate billing of late fees. The late fees were calculated on an inaccurate remaining balance amount.

(3.) All Utilities to provide a monthly statement either paper copy or email outlining the charges.

Business

Response:

Dear [redacted]I am writing in response to your letter, dated January 20,2015, in regards to the billingissue for [redacted]. For several months ALL Utilities has reduced the latefee charged to [redacted] in an effort to get the past due balance paid.Unfortunately it seems to be having the opposite effect. The account has not been paidin full for over 8 months and is currently over 120 days past due. Upon receipt of Ms.[redacted]s payment of $420.65, we will write off the finance charge of $2.09. She hasbeen informed each month of the balance due, as well as the date by which payment isdue.Should you have any further questions regarding this matter, please feel free to contactme at [redacted]