I did receive Ms [redacted] response concerning my offer to try and resolve her complaintI should have explained myself in greater detail with my first responseThe reason that I have offered to refund half of the money paid for the job is because during a conversation with our Salesperson, [redacted] , Ms, [redacted] had expressed that she was satisfied with certain aspects of the job we performedShe had indicated that on the front chimney the Reveal Crown, Copper Flues and Copper flashing were all satisfactory parts of the job.I do understand that we lost her trust to come back and perform the areas of the job that were not done to her satisfactionI am not happy about this at all, but I do understand
After reviewing this complaint Ray StClair Rooting would like to reimburse Ms [redacted] for half of the desired settlement requestedUnder circumstances we would like the opportunity to view and then make any needed correctionsWe do understand that in this case we lost the right to do this.We would like to settle this complaint by sending Ms [redacted] a check for $6,and ask for this complaint to be removed.Sincerely, [redacted] ***
You have included the signed contract with the amount of the $752.83- which means you agreed to pay itWe did not bill you additional amount, this was in the contract you signedYou deducted this amount from the contract you signedI also reached out to Mr [redacted] 's [redacted] agent and he stated that he agreed that the he owes the amount of $
CLIENT ID # [redacted] Our Estimator states that he inspected the roof of the client and left a proposal for a new roof (tearoff), which was $8,and $1,for the guttersThe Client called our Estimator and expressed concern about the price I advised him of finance options, but never stated any special manufacture rates as stated in his complaint Then the client called to let our Estimator know he received a settlement from his insurance company and it was considerably less than our estimate I then told him I could figure up a couple different options, but he was in his truck and it was Saturday He gave the Client a verbal price of $4, On Monday our Estimator rechecked the numbers and he realized he made a mistake in the estimate over the phone and called and apologized to the Client for his honest mistake in arriving at the price The new and correct price was stated as $5, We do apologize for the mistake , we do try and stay away from verbal estimates for this very reason We will agree to take $off the $5,and accept $4,for the roof priceTell us why here
Revdex.com:ive spoken with my [redacted] agent who discussed this incident with mr [redacted] and can confirm what was discussedI was to only pay my deductibleThere was nothing in the contract that states an upgradeI can provide signed contract and further information from the [redacted] agent describing his discussion with mr [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I did receive Ms [redacted] response concerning my offer to try and resolve her complaintI should have explained myself in greater detail with my first responseThe reason that I have offered to refund half of the money paid for the job is because during a conversation with our Salesperson, [redacted] , Ms, [redacted] had expressed that she was satisfied with certain aspects of the job we performedShe had indicated that on the front chimney the Reveal Crown, Copper Flues and Copper flashing were all satisfactory parts of the job.I do understand that we lost her trust to come back and perform the areas of the job that were not done to her satisfactionI am not happy about this at all, but I do understand
After reviewing this complaint Ray StClair Rooting would like to reimburse Ms [redacted] for half of the desired settlement requestedUnder circumstances we would like the opportunity to view and then make any needed correctionsWe do understand that in this case we lost the right to do this.We would like to settle this complaint by sending Ms [redacted] a check for $6,and ask for this complaint to be removed.Sincerely, [redacted] ***
Customer said they had come out and fixed everything as of F 8/12, He is totally satisfied
You have included the signed contract with the amount of the $752.83- which means you agreed to pay itWe did not bill you additional amount, this was in the contract you signedYou deducted this amount from the contract you signedI also reached out to Mr [redacted] 's [redacted] agent and he stated that he agreed that the he owes the amount of $
CLIENT ID # [redacted] Our Estimator states that he inspected the roof of the client and left a proposal for a new roof (tearoff), which was $8,and $1,for the guttersThe Client called our Estimator and expressed concern about the price I advised him of finance options, but never stated any special manufacture rates as stated in his complaint Then the client called to let our Estimator know he received a settlement from his insurance company and it was considerably less than our estimate I then told him I could figure up a couple different options, but he was in his truck and it was Saturday He gave the Client a verbal price of $4, On Monday our Estimator rechecked the numbers and he realized he made a mistake in the estimate over the phone and called and apologized to the Client for his honest mistake in arriving at the price The new and correct price was stated as $5, We do apologize for the mistake , we do try and stay away from verbal estimates for this very reason We will agree to take $off the $5,and accept $4,for the roof priceTell us why here
Revdex.com:ive spoken with my [redacted] agent who discussed this incident with mr [redacted] and can confirm what was discussedI was to only pay my deductibleThere was nothing in the contract that states an upgradeI can provide signed contract and further information from the [redacted] agent describing his discussion with mr [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]