All Valley Impound

This service was not provided by Shamrock Towing. This impound tow was completed by *** *** *** a sister company to Shamrock Towing. Please transfer this claim to All Valley Impound.*** *** *** is Contracted to tow from *** *** *** ***.  There is “No on Street Parking”...

allowed at *** *** *** ***. I’m sure this rule is to comply with fire code.  If the community allowed on street parking and there was an emergency it could be a catastrophe if a fire truck could not get to where it was needed.This impound was done in complete compliance with State and local laws. As part of these laws the police department is notified before the vehicle is moved.Further this impound was done within the guidelines requested by OUR CUSTOMER “*** *** *** ***” as outlined via contract with said customer.  The time line of the Impound is also in question. All of our trucks are equipped with GPS allowing us to know where they are at all times.  Our truck arrived on site at 10:30:34 AM at this time our driver obtained vehicle information, called the Impound into the police, hooked up the car and was ready to leave the site at 11:06:27AM. We were with the car for no less than 36 minutes before leaving the property with the car.  According to the Mrs. *** time line we left with the car approximately 50 minutes after she parked the car.Mrs. *** car was parked in the street unattended for approximately 50 minutes before *** *** *** removed it. “*** *** *** ***” does not allow on street parking. *** *** provided the service as requested to its customer, “*** *** *** ***”  within the guidelines of the law. All Valley did nothing illegal or immoral.  At this time no adjustment will be made. John W*** President Towing Professionals of Arizona Inc.

In investigating the customers complaint I found that Mr. [redacted] had parked his Ford F-250 in the [redacted]...

[redacted] parking lot at [redacted] is also a customer of ours who has request that we monitor their property for vehicles with “For Sale” signs on their lot. If we find any of these vehicle [redacted] has authorized us to tow the vehicle. On the day Mr. [redacted] vehicle was towed we took pictures of his vehicle and it was parked in the parking lot near the road along other “For Sale” vehicles with “For Sale” signs on it.

 

We feel we were providing the requested services to our customer [redacted] and deny Mr. [redacted] request for a refund.  

 

If any additional information is required my contact information is below.

 

Sincerely,

 

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the business has not proposed any action that would resolve my complaint.

  Please find the following reply to All Valley Impound’s response.

In Arizona, it is unlawful for a private towing carrier to tow a vehicle without the permission of the owner or operator of the vehicle, request from a law enforcement agency, or the express written permission from the property owner or the agent of the property owner if such property owner or agent has provided proper notice of, among other things, any restrictions on parking. See [redacted]. A person who violates such provisions of the Arizona Statute may be guilty of a class 2 misdemeanor. [redacted].

In this instance, the vehicle was legally parked in a space available to all residents of the apartment community. The property owner or its manager failed to provide notice to the residents of a previously scheduled non-routine landscape service; and, more importantly, failed to provide notice to the residents that vehicles parked within the vicinity of such service would be towed. The statement by All Valley Impound’s representative, [redacted], that the property manager had “discretion” as to providing notice to the vehicle owners prior to towing does not comport with Arizona law. As set forth above, Arizona law requires such notice. Consequently, the towing by All Valley Impound was unlawful and its reliance on the instructions of the property manager does not relieve it of any liability.

As to All Valley Impound’s response number 2, the photos taken by All Valley Impound prior and subsequent to the towing are the best evidence of whether the damage complained of resulted from All Valley Impounds’ handling of the vehicle. Notwithstanding, All Valley Impound and its representative refuse to produce same.

Moreover, Ms. [redacted]’ suggestion that damage to the vehicle could only have been incurred by contact with the truck is limited and fails to take into account the location of the vehicle and any other equipment or procedures employed to relocate it. First, the location of the parking space would have required effort on the part of the tow truck driver to position the vehicle for towing. Specifically, the close proximity between the rear of the vehicle and the apartment building would not allow for the truck to be positioned directly behind the vehicle. Additionally, the left front and back tires were against a curb, which prohibited the vehicle from being turned too sharply. The vehicle had to be lifted and placed on castors or some other devise in order for it to be repositioned to allow for the truck’s equipment to be placed under the rear of the vehicle for towing. Any pressure placed on or near the right-side rear bumper where the damage was incurred including pressure from being lifted or by the driver pushing or repositioning the vehicle could have caused the cracking and resulting chipping to the paint.

Ms. [redacted]’ statement, contained in response number 3, that the property manager agreed that the photos were not needed is disingenuous. According to the property manager, Ms. [redacted] advised him that property damage claims are processed in accordance with the company’s claims’ procedure. The property manager acquiesced with the understanding that the company would cooperate in resolving the matter. Since that discussion, the property manager has requested the photos on two additional occasions (August 22 and August 29). To date, All Valley Impound and its representative continue to fail to produce such photos. Clearly, it is the intent of All Valley Impound and its representative to hinder my efforts to recover for the damage caused by the company. The continued refusal to produce the photos and merely offering self-serving statements in response to the complaint demonstrates a lack of professionalism and credibility on the part of the company’s representative.

Finally, it should be noted that on or about August 5, 2014, after taking possession of the vehicle, I took photos of the vehicle’s exterior. A review of the photos does not reveal any damage to the right rear bumper. On August 14, one day prior to the towing, I transferred title to the vehicle and took additional photos of the vehicle and noted any blemishes to the vehicle’s exterior. The damage complained of was not present at that time. All Valley Impound is unwilling or unable to produce any evidence to the contrary. Consequently, All Valley Impound must take responsibility for the damage that it caused.

Regards,

All Valley Impound would like to address Mrs. [redacted]’s concerns in her follow up correspondence, but we are not changing our decision to denying her claim.

Ms. [redacted], states that we moved her vehicle illegally.

In her response she references [redacted], “In Arizona, it is unlawful for a private towing carrier to tow a vehicle without the permission of the owner or operator of the vehicle, request from a law enforcement agency, or the express written permission from the property owner or the agent of the property owner if such property owner or agent has provided proper notice of, among other things, any restrictions on parking. See [redacted] A person who violates such provisions of the Arizona Statute may be guilty of a class 2 misdemeanor. [redacted](D). In this instance, the vehicle was legally parked in a space available to all residents of the apartment community.”

This law refers to towing, All Valley Impound did not tow Mrs. [redacted]’s vehicle, and the vehicle was relocated on the property based on the request from the property manager to prevent any damages due to the landscaping that needed to occur. Has Mrs. [redacted] referred to her lease agreement to see what authorization the property management has when it comes to these situations?

The reference states we can provide services based off the permissions from the “agent of the property owner”. All Valley impound was acting on orders provided by the agent of the property owner to relocate Mrs. [redacted]’s vehicle.

For the reasons listed above All Valley Impound does not feel we relocated Mrs. [redacted]s vehicle illegally.

Mrs. [redacted] states All Valley Impound is still liable to notify the owner of the tow,

“The property owner or its manager failed to provide notice to the residents of a previously scheduled non-routine landscape service; and, more importantly, failed to provide notice to the residents that vehicles parked within the vicinity of such service would be towed. The statement by All Valley Impounds representative, [redacted], that the property manager had “discretion” as to providing notice to the vehicle owners prior to towing does not comport with Arizona law. As set forth above, Arizona law requires such notice. Consequently, the towing by All Valley Impound was unlawful and its reliance on the instructions of the property manager does not relieve it of any liability”

This seems like an issue with the Property Management and not All Valley Impound. We feel that we are not a party that needs to be involved in this discussion. Has Mrs. [redacted] taken any actions to address these issues with the Property Management of the apartments she lives in?

Mrs. [redacted] feels we have damaged her vehicle because of where and how her vehicle was parked. All Valley Impound has been towing for over 25 years. The driver who relocated Mrs. [redacted]’s vehicle has been providing these services to our customer for over 3 years. All Valley Impound provides our driver with state of the art equipment and training. From our 25 years of experience the damage Mrs. [redacted] is claiming is not consistent with damage from towing a vehicle. The vehicle was moved out of the parking space using wheel jacks from the front of the vehicle. These devices go under the vehicle tires and lift the vehicle so it may be pushed by our professionally trained driver into a position where he can safely place the under reach of this truck under the vehicle and attach to the tires from inside. This process does not apply pressure to the back tires that would cause damage to the right-side rear bumper.

On August 20, 2014 when I came out to take pictures of the damage Mrs. [redacted] point out damage that had already occurred to the bumper, which was in cracking and chipping of the bump paint. Mrs. [redacted] pointed out that she felt All Valley Impound added additional cracks to the right-side rear bumper.

Mrs. [redacted] stated that we have not provided any pictures. First I have not received any additional requests from the property manager for the pictures after the phone conversation I had with them on August 18, 2014. On August 18, 2014 I did offer to e-mail the pictures to the property manager and they declined the offer.  Second, All Valley Impound did not use the pictures taken by the driver as part of the decision to deny Mrs. [redacted]s’ claim. We used our years of experience in the industry to make the decision, that the damage being claimed was not caused from any of the equipment used to relocate the vehicle.

Based on the information explained are our reasons as to why we are still denying Mrs. [redacted]’s claim.

Best Regards,

Sr. Vice President

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I don't agree with there response , but there is probably nothing I can do about it. My vehicle did have a for sale sign on it, but that was for when I was driving around town. Ive had a vehicle towed from a lot before when I was trying to sell it. So I'm well aware that that is a no no. But in this case I ran out of gas and had nowhere to go but there. it wasn't there to be parked for sale. It wasn't even there an hour as I went to get gas can from my home. It just irks me that these tow companies have free reign to take someones vehicle. I could see if it was there all day or a few hrs but that wasn't the case. and I understand that they are hired to do a job but come on, less than an hr? give the guy the benefit of the doubt. Im sure there are plenty od real violators that they make money on. 

Regards,

This service was not provided by Shamrock Towing.
This impound tow was completed by [redacted] a sister company to Shamrock Towing. Please transfer this claim to All Valley Impound.
[redacted] is Contracted to tow from [redacted].  There is “No...

on Street Parking” allowed at [redacted]. I’m sure this rule is to comply with fire code.  If the community allowed on street parking and there was an emergency it could be a catastrophe if a fire truck could not get to where it was needed.This impound was done in complete compliance with State and local laws. As part of these laws the police department is notified before the vehicle is moved.
Further this impound was done within the guidelines requested by OUR CUSTOMER “[redacted]” as outlined via contract with said customer. 
The time line of the Impound is also in question. All of our trucks are equipped with GPS allowing us to know where they are at all times.  Our truck arrived on site at 10:30:34 AM at this time our driver obtained vehicle information, called the Impound into the police, hooked up the car and was ready to leave the site at 11:06:27AM. We were with the car for no less than 36 minutes before leaving the property with the car.  According to the Mrs. [redacted] time line we left with the car approximately 50 minutes after she parked the car.
Mrs. [redacted] car was parked in the street unattended for approximately 50 minutes before [redacted] removed it. “[redacted]” does not allow on street parking.
[redacted] provided the service as requested to its customer, “[redacted]”  within the guidelines of the law.
All Valley did nothing illegal or immoral.  At this time no adjustment will be made. 
John W[redacted] 
President 
Towing Professionals of Arizona Inc.

To

Whom It May Concern,

All

Valley Impound has addressed all three claims Mrs. [redacted] made in her complaint

to the Revdex.com.

1. Mrs. [redacted] stated that, “All Valley Impound

illegally and without my knowledge or authority...

removed my vehicle from

the parking space within the apartment complex that I reside.” All Valley

Impound provided these services on the request of the property management

company. We are hired by the property management company to assist them

with parking solution and relocating a vehicle on property when

maintenance to the area where the vehicle is parked is one of those

services. We do not provide the property tenants any notification when

vehicles are going to be relocated. Notification are sent out at the

discretion of the property management.

2. Mrs. [redacted] also states, “the rear bumper was

damaged, specifically, cracking and chipping of the paint.” After careful

review the damage we have determined that our tow truck would not have

caused the damage Mrs. [redacted] is claiming. During the relocation process the

tow truck does not come close to the area of the bumper the damage is

being claimed.

3. Mrs. [redacted] states, “All Valley has continued

to fail and refuse to produce the photos.” Since our service agreement is

with the property management and not the tenant All Valley works to provide

documentation upon the request of the property manager. When All Valley

Impound was made aware of Mrs. [redacted]’s request for pictures we contacted

the property manager, to see if we needed to provide our pictures to them.

At this point it was agreed that they did not need the pictures and we

would start a claims process for Mrs. [redacted].

Best

Regards,

Sr.

Vice President

Towing

Professionals of Arizona

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I live in a private residence and this company illegal came onto the premises without permission from our office or community staff, and illegally towed my car. With addition to that, when I got to my car the doors were unlocked and over $300 was missing out of my middle console. The entire experience was horrible. They also claimed they had photos of my car parked outside of my driveway but were unable to provide those. WHAT A JOKE. Staff was illiterate and had no idea what they were talking about, but I guess poor education lands you that job. Rude is an understatement to the man who "helped" us.

Review: All Valley Impound illegally and without my knowledge or authority removed my vehicle from the parking space within the apartment complex that I reside. The vehicle was not parked illegally nor was there any prior notice that the vehicle would be removed. In doing so, the rear bumper was damaged, specifically, cracking and chipping of the paint. All Valley claims to have in its possession photos of the vehicle taken both before and after the towing. Despite several demands from the property manager and myself, All Valley has continued to fail and refuse to produce the photos.

Business

Response:

To

Whom It May Concern,

All

Valley Impound has addressed all three claims Mrs. [redacted] made in her complaint

to the Revdex.com.

1. Mrs. [redacted] stated that, “All Valley Impound

illegally and without my knowledge or authority removed my vehicle from

the parking space within the apartment complex that I reside.” All Valley

Impound provided these services on the request of the property management

company. We are hired by the property management company to assist them

with parking solution and relocating a vehicle on property when

maintenance to the area where the vehicle is parked is one of those

services. We do not provide the property tenants any notification when

vehicles are going to be relocated. Notification are sent out at the

discretion of the property management.

2. Mrs. [redacted] also states, “the rear bumper was

damaged, specifically, cracking and chipping of the paint.” After careful

review the damage we have determined that our tow truck would not have

caused the damage Mrs. [redacted] is claiming. During the relocation process the

tow truck does not come close to the area of the bumper the damage is

being claimed.

3. Mrs. [redacted] states, “All Valley has continued

to fail and refuse to produce the photos.” Since our service agreement is

with the property management and not the tenant All Valley works to provide

documentation upon the request of the property manager. When All Valley

Impound was made aware of Mrs. [redacted]’s request for pictures we contacted

the property manager, to see if we needed to provide our pictures to them.

At this point it was agreed that they did not need the pictures and we

would start a claims process for Mrs. [redacted].

Best

Regards,

Sr.

Vice President

Towing

Professionals of Arizona

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the business has not proposed any action that would resolve my complaint.

Please find the following reply to All Valley Impound’s response.

In Arizona, it is unlawful for a private towing carrier to tow a vehicle without the permission of the owner or operator of the vehicle, request from a law enforcement agency, or the express written permission from the property owner or the agent of the property owner if such property owner or agent has provided proper notice of, among other things, any restrictions on parking. See [redacted]. A person who violates such provisions of the Arizona Statute may be guilty of a class 2 misdemeanor. [redacted].

In this instance, the vehicle was legally parked in a space available to all residents of the apartment community. The property owner or its manager failed to provide notice to the residents of a previously scheduled non-routine landscape service; and, more importantly, failed to provide notice to the residents that vehicles parked within the vicinity of such service would be towed. The statement by All Valley Impound’s representative, [redacted], that the property manager had “discretion” as to providing notice to the vehicle owners prior to towing does not comport with Arizona law. As set forth above, Arizona law requires such notice. Consequently, the towing by All Valley Impound was unlawful and its reliance on the instructions of the property manager does not relieve it of any liability.

As to All Valley Impound’s response number 2, the photos taken by All Valley Impound prior and subsequent to the towing are the best evidence of whether the damage complained of resulted from All Valley Impounds’ handling of the vehicle. Notwithstanding, All Valley Impound and its representative refuse to produce same.

Moreover, Ms. [redacted]’ suggestion that damage to the vehicle could only have been incurred by contact with the truck is limited and fails to take into account the location of the vehicle and any other equipment or procedures employed to relocate it. First, the location of the parking space would have required effort on the part of the tow truck driver to position the vehicle for towing. Specifically, the close proximity between the rear of the vehicle and the apartment building would not allow for the truck to be positioned directly behind the vehicle. Additionally, the left front and back tires were against a curb, which prohibited the vehicle from being turned too sharply. The vehicle had to be lifted and placed on castors or some other devise in order for it to be repositioned to allow for the truck’s equipment to be placed under the rear of the vehicle for towing. Any pressure placed on or near the right-side rear bumper where the damage was incurred including pressure from being lifted or by the driver pushing or repositioning the vehicle could have caused the cracking and resulting chipping to the paint.

Ms. [redacted]’ statement, contained in response number 3, that the property manager agreed that the photos were not needed is disingenuous. According to the property manager, Ms. [redacted] advised him that property damage claims are processed in accordance with the company’s claims’ procedure. The property manager acquiesced with the understanding that the company would cooperate in resolving the matter. Since that discussion, the property manager has requested the photos on two additional occasions (August 22 and August 29). To date, All Valley Impound and its representative continue to fail to produce such photos. Clearly, it is the intent of All Valley Impound and its representative to hinder my efforts to recover for the damage caused by the company. The continued refusal to produce the photos and merely offering self-serving statements in response to the complaint demonstrates a lack of professionalism and credibility on the part of the company’s representative.

Finally, it should be noted that on or about August 5, 2014, after taking possession of the vehicle, I took photos of the vehicle’s exterior. A review of the photos does not reveal any damage to the right rear bumper. On August 14, one day prior to the towing, I transferred title to the vehicle and took additional photos of the vehicle and noted any blemishes to the vehicle’s exterior. The damage complained of was not present at that time. All Valley Impound is unwilling or unable to produce any evidence to the contrary. Consequently, All Valley Impound must take responsibility for the damage that it caused.

Regards,

Business

Response:

All Valley Impound would like to address Mrs. [redacted]’s concerns in her follow up correspondence, but we are not changing our decision to denying her claim.

Ms. [redacted], states that we moved her vehicle illegally.

In her response she references [redacted], “In Arizona, it is unlawful for a private towing carrier to tow a vehicle without the permission of the owner or operator of the vehicle, request from a law enforcement agency, or the express written permission from the property owner or the agent of the property owner if such property owner or agent has provided proper notice of, among other things, any restrictions on parking. See [redacted] A person who violates such provisions of the Arizona Statute may be guilty of a class 2 misdemeanor. [redacted](D). In this instance, the vehicle was legally parked in a space available to all residents of the apartment community.”

This law refers to towing, All Valley Impound did not tow Mrs. [redacted]’s vehicle, and the vehicle was relocated on the property based on the request from the property manager to prevent any damages due to the landscaping that needed to occur. Has Mrs. [redacted] referred to her lease agreement to see what authorization the property management has when it comes to these situations?

The reference states we can provide services based off the permissions from the “agent of the property owner”. All Valley impound was acting on orders provided by the agent of the property owner to relocate Mrs. [redacted]’s vehicle.

For the reasons listed above All Valley Impound does not feel we relocated Mrs. [redacted]s vehicle illegally.

Mrs. [redacted] states All Valley Impound is still liable to notify the owner of the tow,

“The property owner or its manager failed to provide notice to the residents of a previously scheduled non-routine landscape service; and, more importantly, failed to provide notice to the residents that vehicles parked within the vicinity of such service would be towed. The statement by All Valley Impounds representative, [redacted], that the property manager had “discretion” as to providing notice to the vehicle owners prior to towing does not comport with Arizona law. As set forth above, Arizona law requires such notice. Consequently, the towing by All Valley Impound was unlawful and its reliance on the instructions of the property manager does not relieve it of any liability”

This seems like an issue with the Property Management and not All Valley Impound. We feel that we are not a party that needs to be involved in this discussion. Has Mrs. [redacted] taken any actions to address these issues with the Property Management of the apartments she lives in?

Mrs. [redacted] feels we have damaged her vehicle because of where and how her vehicle was parked. All Valley Impound has been towing for over 25 years. The driver who relocated Mrs. [redacted]’s vehicle has been providing these services to our customer for over 3 years. All Valley Impound provides our driver with state of the art equipment and training. From our 25 years of experience the damage Mrs. [redacted] is claiming is not consistent with damage from towing a vehicle. The vehicle was moved out of the parking space using wheel jacks from the front of the vehicle. These devices go under the vehicle tires and lift the vehicle so it may be pushed by our professionally trained driver into a position where he can safely place the under reach of this truck under the vehicle and attach to the tires from inside. This process does not apply pressure to the back tires that would cause damage to the right-side rear bumper.

On August 20, 2014 when I came out to take pictures of the damage Mrs. [redacted] point out damage that had already occurred to the bumper, which was in cracking and chipping of the bump paint. Mrs. [redacted] pointed out that she felt All Valley Impound added additional cracks to the right-side rear bumper.

Mrs. [redacted] stated that we have not provided any pictures. First I have not received any additional requests from the property manager for the pictures after the phone conversation I had with them on August 18, 2014. On August 18, 2014 I did offer to e-mail the pictures to the property manager and they declined the offer. Second, All Valley Impound did not use the pictures taken by the driver as part of the decision to deny Mrs. [redacted]s’ claim. We used our years of experience in the industry to make the decision, that the damage being claimed was not caused from any of the equipment used to relocate the vehicle.

Based on the information explained are our reasons as to why we are still denying Mrs. [redacted]’s claim.

Best Regards,

Sr. Vice President

Review: On January 15, 2015 approximately 10:15 we pulled up in front of a mobile home in [redacted] park. With the handicapped placard in our windshield. I helped my husband who is disabled out of our vehicle and assisted him through a gate and up a walkway and up 3 stairs and got him comfortably settled. I then came out the door in order to move our vehicle, only to discover it was gone. After contacting management at [redacted] we were told that it had probably been towed. We called the tow company number that we were given and indeed it was in the yard. We secured a ride down to retrieve it and were told that the price to get it was $135 an hour. I had no choice but to pay it--we are on a very limited budget. I feel that this was predatory practice and am very displeased at the service. There was no knock on the door and no attempt by the company to contact me while in the house.

Business

Response:

This service was not provided by Shamrock Towing. This impound tow was completed by [redacted] a sister company to Shamrock Towing. Please transfer this claim to All Valley Impound.[redacted] is Contracted to tow from [redacted]. There is “No on Street Parking” allowed at [redacted]. I’m sure this rule is to comply with fire code. If the community allowed on street parking and there was an emergency it could be a catastrophe if a fire truck could not get to where it was needed.This impound was done in complete compliance with State and local laws. As part of these laws the police department is notified before the vehicle is moved.Further this impound was done within the guidelines requested by OUR CUSTOMER “[redacted]” as outlined via contract with said customer. The time line of the Impound is also in question. All of our trucks are equipped with GPS allowing us to know where they are at all times. Our truck arrived on site at 10:30:34 AM at this time our driver obtained vehicle information, called the Impound into the police, hooked up the car and was ready to leave the site at 11:06:27AM. We were with the car for no less than 36 minutes before leaving the property with the car. According to the Mrs. [redacted] time line we left with the car approximately 50 minutes after she parked the car.Mrs. [redacted] car was parked in the street unattended for approximately 50 minutes before [redacted] removed it. “[redacted]” does not allow on street parking. [redacted] provided the service as requested to its customer, “[redacted]” within the guidelines of the law. All Valley did nothing illegal or immoral. At this time no adjustment will be made. John W[redacted] President Towing Professionals of Arizona Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: All Valley Towing took it upon themselves to affix restricted parking signs to light poles in a privately owned condo complex with no areas of restricted parking, nor did they contact the Homeowners Association of the complex to ask permission to do such.

As per Tempe City Code Section 32-6

(a) The owner or person in possession of any private parking area shall be deemed to have given consent to unrestricted parking by the general public in such parking area unless such parking area is posted with signs as prescribed by this section which are clearly visible and readable from a distance of fifty (50) feet away and at all points of entry.

(b) Signs will be a minimum of twelve (12) inches by eighteen (18) inches in size and will be mounted at a minimum height of five (5) feet and a maximum height of ten (10) feet above the ground.

The shared parking is under the possession and control of the HOA and has deemed parking unrestricted. The parking area is shared and non-assigned. These business practices exhibited by All Valley Impound border on extortion to unsuspecting residents of the complex, all of whom are homeowners.Desired Settlement: The HOA does not want All Valley Impound returning and towing vehicles on private property without explicit permission or creating unwanted restricted parking on said private property.

Business

Response:

All Valley Impound has viewed the signage posted at the said address. The signs do represent our company though we cannot determine why they were posted there or by whom. We have made arrangements for someone to remove the signs on Monday, 11/11/13. We do apologize for the inconvenience it has caused you.

Review: I was coming home from work on 3/14/2014 when my truck ran out of gas. I coasted into a strip mall parking lot on the N/E corner of [redacted] and parked it. I was less than a mile from home so I walked there to get a gas can. I grabbed something to eat and then walked to the gas station on the S/E corner of [redacted]. When I got there I looked across the street and my truck was gone. I called the police and they said it was towed by all valley towing. I might have been away from the truck a total of an hr and a half tops. My truck is up for sale and my phone number is on the windshield. Someone could have called to see what was up with it being parked there. They charged me $117.00 before I could get it back. This sounds like a racket to me. A legal quick way to make money. A person can't even run out of gas and feel safe about leaving it to go get gas. A tow truck driver can just hook up to any bodies vehicle and hold it until you pay what they want? That's BT. What ever happened to putting a sticker on a vehicle giving them 24hr notice to remove it or else it will be towed? If that would of happened it would have been gone. It just pisses me off that these companies can get away with this [redacted] !!Desired Settlement: I would like my $117.00 back. They had no right towing my vehicle.

Business

Response:

In investigating the customers complaint I found that Mr. [redacted] had parked his Ford F-250 in the [redacted] parking lot at [redacted] is also a customer of ours who has request that we monitor their property for vehicles with “For Sale” signs on their lot. If we find any of these vehicle [redacted] has authorized us to tow the vehicle. On the day Mr. [redacted] vehicle was towed we took pictures of his vehicle and it was parked in the parking lot near the road along other “For Sale” vehicles with “For Sale” signs on it.

We feel we were providing the requested services to our customer [redacted] and deny Mr. [redacted] request for a refund.

If any additional information is required my contact information is below.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I don't agree with there response , but there is probably nothing I can do about it. My vehicle did have a for sale sign on it, but that was for when I was driving around town. Ive had a vehicle towed from a lot before when I was trying to sell it. So I'm well aware that that is a no no. But in this case I ran out of gas and had nowhere to go but there. it wasn't there to be parked for sale. It wasn't even there an hour as I went to get gas can from my home. It just irks me that these tow companies have free reign to take someones vehicle. I could see if it was there all day or a few hrs but that wasn't the case. and I understand that they are hired to do a job but come on, less than an hr? give the guy the benefit of the doubt. Im sure there are plenty od real violators that they make money on.

Regards,