All Washed Up Auto Spa Reviews (1)
All Washed Up Auto Spa Rating
Description: CAR WASH & POLISH
Address: Saint Marys, Pennsylvania, United States, 15857-4001
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Review: I went to get my truck washed at the All Washed Up Auto Spa in Munhall PA on 7-25-14 at approximately 8:30 pm. This is an automatic car wash, there is no attendant on the premises. The wash and rinse seemed to go well but when it came time for the blower to be used it did in fact scrape the roof of my vehicle, a 2003 Cadillac Escalade. I pulled out of the stall and got out of my truck to assess the damage. I noticed that my brake light at the top middle section of my truck was hanging off. At that time Mr. Antoine Craighead (###-###-####)approached me stating that he did witness what had happened to my vehicle. We both looked over the damage, scratches were found on the roof as well as the broken brake light. I called the phone number on the receipt, they returned my call the next day and took my information. I was given this contact [redacted] ###-###-####. They said that the following Monday they would come out and see the vehicle. [redacted] ###-###-####. No one showed. I called again he said he would come that Wednesday. No one showed. Thursday they called me 8-7-14 and denied all damages.Desired Settlement: I would like for this company to pay for all damages caused to my vehicle resulting from the use of their automatic car wash, as well as the cost for the wash.
Business
Response:
Before entering the automatic wash bays, there is a clearance sign that hangs from poles. This sign is used to make Customers aware of the distance from machine to vehicle. The dryer system, seats behind the bridge of the back tower. It is anchored and motionless. Air blowing out of the oscillating cones, is the only movement of that system. The computerized wash system is bolted down to floor, have same height of rails, and runs horizontal in wash stall. All systems are compliant to make the machine run properly and produce a good wash. Malfunctions, would forbid the system to run. Mr. [redacted] claimed scratches and broken light from top of vehicle. No other damage to report. A claim like this happens if the vehicle's height exceeded the clearance sign. All Washed Up Auto Spa, gave warning, by signs, that not all vehicles heights fit in the wash stalls. All washed up is not taking responsibility for damage that was claimed by Mr [redacted].