All Ways Moving & Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

* contacted our office over 30 days after the delivery of his shipment, inquiring about a small bag of hand tools.  We contacted our driver, who stated that IF there were a small bag, he MAY have placed the bag into a tote or a box so that they would not be damaged or misplaced. We then relayed...

this information to * and asked him to call us back IF he did not FIND his misplaced bag. * NEVER contacted us again, leading us to believe that HE found his bag of tools. * moved over 33% of his own items over a period of time. The "bundle of tools" he is referring to are garden tools not a "bag" and he admits that he received all of the items that were placed on our truck and he signed stating this fact. Even though we could deny his claim entirely due to these facts, when we did hear that * did not find his tools over 4 month's ago we settled directly with him as we would have done 5 month's ago if he had contacted us immediately after his delivery.  We have asked * to return our settlement in the event that if and when he finds his misplaced tools.

Highest recommendation. Dependability, high quality customer service over the last twenty years.

Great local company. If we move again, we wouldn't use anyone else. I highly recommend their services!

We've worked with All Ways for last 5 years and couldn't be more thrilled to have them as a partner! Timely and always professional with our clients!

Review: Hired All-ways moving in June to move my family from [redacted] to [redacted]. After the move was completed and 1 mos later after unpacking everything, I noticed that when it came time to "hang" items in the new house, I had no tools. I searchead teh main house and all the boxes and storage bins that were in my 30x60 pole barn and could not find my "bundle of tools". I called all-ways moving and was told did I look everywhere, since in was a "bundle/bag of tools the movers propably put them somewhere or in a box...I went home that night, searched everywhere and coudl not find them. I was told there was nothing they could do. The "bundle of tools" is listed on the inventory but they never made it too my new location. There was/is approximately $500+ worth of Ryobi power tools in that bag. The batteries made it, but not the tools themselves.Desired Settlement: Get my tools back or the "cost" of he tools.

Business

Response:

* contacted our office over 30 days after the delivery of his shipment, inquiring about a small bag of hand tools. We contacted our driver, who stated that IF there were a small bag, he MAY have placed the bag into a tote or a box so that they would not be damaged or misplaced. We then relayed this information to * and asked him to call us back IF he did not FIND his misplaced bag. * NEVER contacted us again, leading us to believe that HE found his bag of tools. * moved over 33% of his own items over a period of time. The "bundle of tools" he is referring to are garden tools not a "bag" and he admits that he received all of the items that were placed on our truck and he signed stating this fact. Even though we could deny his claim entirely due to these facts, when we did hear that * did not find his tools over 4 month's ago we settled directly with him as we would have done 5 month's ago if he had contacted us immediately after his delivery. We have asked * to return our settlement in the event that if and when he finds his misplaced tools.

A business focused on ethics - Great people!