[redacted] had his truck towed in to Moss BrosCJD MV and requested to have a new key fob programmed because his vehicle would not start, as per his request we programed a new key fob, but the truck still did not startUpon looking into this further the technician found that the transmission is in drive internally in the trans even though the shifter shows it's in parkWe recommended further diagnosing to correct his concern and the customer declined due to the condition of the vehicle and the high mileage, leaking transmission fluid and the amount of problems with the carThe customer was not conducting himself in a professional manner and refused to work on the vehicle any furtherWe asked the customer to tow the vehicle out from our facilityWe performed the service the customer requested and approved, the programming of the key fob
Initial Business Response / [redacted] (1000, 5, 2016/02/25) */ Contact Name and Title: [redacted] GM/VP Contact Phone: XXX-XXX-XXXX ex [redacted] Contact Email: ***@mosssavings.com Mrs [redacted] , my name is [redacted] ***I am the general manager at [redacted] Bros HondaI am sorry to hear you were not happy with your recent visit to [redacted] Bros Honda and we were unable to earn your businessThe price quote you were sent contained an arithmetic error, and the price you received was much different than our selling priceI do regret this was not caught earlier, before you visited our storeI would like to discuss the service you received while in our dealership and I would like to offer you my personal assistance in your car searchPlease call me directly at XXX-XXX-XXXX ex [redacted] I look forward to speaking with you Sincerely, [redacted] ***
Mr [redacted] , I read your complaint regarding your purchase and wanted to assure that Moss BrosHonda takes pride in making sure our customers are completely satisfied with their purchase experience In regards to the payoff of your trade-in, all trade-ins are paid off immediately after the new car loan is fundedWe received funding from Honda Financial Services on May 16, and paid off your traon May 17, I’m sorry to hear the GPS is still non-functioning after we sent a technician to your home to troubleshoot itWe are more than happy to refund the amount paid for the GPS system, we will need you to bring your vehicle into our service department at your earliest convenience so that it can be removed and the refund processed Again, we value you as a customer, and are sorry for any inconvenience this has causedWe look forward to seeing you soon [redacted] General Manager Moss BrosHonda
Initial Business Response / [redacted] (1000, 9, 2016/01/26) */ [redacted] , thank you for speaking with me todayPer our conversation the cancellation of your Extended Service Contract is being processed and the refund will be sent to the lien holder, Honda FinancialIf you want to change your deductible to a $0, please let me know and I can fix that for you also Thank you, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/12/15) */ Contact Name and Title: [redacted] GM/VP Contact Phone: XXX-XXX-XXXX ex [redacted] Contact Email: ***@mosssavings.com [redacted] , thank you for coming to see me last nightAs per our discussion the Gap and Extended Service Contract have been canceled, the refund will take a few more weeks to reflect on the balance with Wells FargoAfter speaking with you it was my understanding that you wanted the Alarm and Paint and Fabric and we would install it todayThese are not normally items that can be canceled, but I would be willing to cancel these items, and send the refund to the bank along with the Gap and Extended Service Contract refundsPlease let me know if this will satisfy your request Sincerely [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept the response from Jayson [redacted] at [redacted] Honda where he indicates that he will provide cancellation of the Gap Insurance, Extended Service Contract, Alarm, and Paint and FabricI am requesting that a new purchase sale contract be provided reflecting the deduction of these feesAs such, the monthly payment should be reducedI would like him to provided a copy of the cancellation of the four items in question and a new purchase sale contract via Revdex.com Thank you, [redacted] Final Consumer Response / [redacted] (3000, 33, 2016/02/08) */ To date, Wells Fargo has confirmed that they never received any refund check from [redacted] and that my account will not be credited for the amount The General Manager at [redacted] agreed toWhere is the refund check? Where is the proof that it was sentSeveral months have passed [redacted] out of good faith I have been waiting patientlyI am running out of patience Final Business Response / [redacted] (4000, 35, 2016/02/08) */ Mr [redacted] we show that the the checks for all of your cancellations have been cashed by Wells FargoWe are unable to request account information on your behave from Well Fargo due to privacy lawsYou will need to call Wells Fargo directly to discuss this matterIf there is anything else I can do to assist, please feel free to call me at XXX-XXX-XXXX ex [redacted] ***
Ms [redacted] , please accept my apologies for the confusion and inconvenience surrounding the implementation of the GPS system purchased with your vehicle in JulyWe are refunding the amount of the system ($500) to your vehicle lien holderIf you have any additional questions, please reach out to me directly [redacted] General Manager
Dear Mr [redacted] , Here at Moss BrosHonda, we would like to help you resolve the issues concerning your vehicleHowever, we have no information in our system regarding your vehicleIf you could please send us your vehicle's VIN number, we could try and help you as soon as possibleThis is [redacted] ***, the General Manager at Moss Bros Honda, if you have any further questions or concerns please call me directly at ###-###-#### Ext - [redacted] ***
It is our intention at Moss Bros Honda to make sure each and every customer is 100% satisfiedI contacted [redacted] and she requested Moss bros Honda send $to her Lien holder, America Honda FinanceI had the $sent to AMH just as she requestedIf you have any further question, please contact me [redacted] ***, General Manager at ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @MOSSSAVINGS.COM CUSTOMER CALLED US THIS MORNING PLEASE CALL ME TO DISCUSS Final Business Response / [redacted] (1000, 8, 2015/05/20) */ Mr [redacted] , thank you for bringing these concerns to our attentionWe are happy to assist in performing a new alignment, replacing two tires, repairing the one scratched rim, and performing a complete multi-point inspectionI want to apologize for any inconvenience this may have caused you and I hope that we can earn back your business and restore your faith in the Honda brand and in [redacted] Bros
My response to customers complaint below. [redacted] On 6/21/17 you brought your 2007 Honda Civic with 195,835 miles to us with the ac not working. Moss Bros tech replaced the compressor and it was tested at blowing at 40 degrees temp. You picked the vehicle up on 6/22/17 at which time Allan... your service advisor demonstrated the air was blowing cold. On 7/24/17 you brought your vehicle back in with 197,152 miles (1,317 miles later) and your ac was not blowing cold. Allan advised you that your ac needed a condenser at which time you declined to have the repairs done. (If your condenser was deemed bad at the time the compressor was replaced it would of been incapable of blowing cold air as it was when delivered to you on 6/22/17)) After reviewing all the facts of the situation at hand we must deny your request for reimbursement of payment for service rendered.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12553595, and find that this resolution is satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
[redacted] had his truck towed in to Moss BrosCJD MV and requested to have a new key fob programmed because his vehicle would not start, as per his request we programed a new key fob, but the truck still did not startUpon looking into this further the technician found that the transmission is in drive internally in the trans even though the shifter shows it's in parkWe recommended further diagnosing to correct his concern and the customer declined due to the condition of the vehicle and the high mileage, leaking transmission fluid and the amount of problems with the carThe customer was not conducting himself in a professional manner and refused to work on the vehicle any furtherWe asked the customer to tow the vehicle out from our facilityWe performed the service the customer requested and approved, the programming of the key fob
Initial Business Response / [redacted] (1000, 5, 2016/02/25) */ Contact Name and Title: [redacted] GM/VP Contact Phone: XXX-XXX-XXXX ex [redacted] Contact Email: ***@mosssavings.com Mrs [redacted] , my name is [redacted] ***I am the general manager at [redacted] Bros HondaI am sorry to hear you were not happy with your recent visit to [redacted] Bros Honda and we were unable to earn your businessThe price quote you were sent contained an arithmetic error, and the price you received was much different than our selling priceI do regret this was not caught earlier, before you visited our storeI would like to discuss the service you received while in our dealership and I would like to offer you my personal assistance in your car searchPlease call me directly at XXX-XXX-XXXX ex [redacted] I look forward to speaking with you Sincerely, [redacted] ***
Mr [redacted] , I read your complaint regarding your purchase and wanted to assure that Moss BrosHonda takes pride in making sure our customers are completely satisfied with their purchase experience In regards to the payoff of your trade-in, all trade-ins are paid off immediately after the new car loan is fundedWe received funding from Honda Financial Services on May 16, and paid off your traon May 17, I’m sorry to hear the GPS is still non-functioning after we sent a technician to your home to troubleshoot itWe are more than happy to refund the amount paid for the GPS system, we will need you to bring your vehicle into our service department at your earliest convenience so that it can be removed and the refund processed Again, we value you as a customer, and are sorry for any inconvenience this has causedWe look forward to seeing you soon [redacted] General Manager Moss BrosHonda
Initial Business Response / [redacted] (1000, 9, 2016/01/26) */ [redacted] , thank you for speaking with me todayPer our conversation the cancellation of your Extended Service Contract is being processed and the refund will be sent to the lien holder, Honda FinancialIf you want to change your deductible to a $0, please let me know and I can fix that for you also Thank you, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/12/15) */ Contact Name and Title: [redacted] GM/VP Contact Phone: XXX-XXX-XXXX ex [redacted] Contact Email: ***@mosssavings.com [redacted] , thank you for coming to see me last nightAs per our discussion the Gap and Extended Service Contract have been canceled, the refund will take a few more weeks to reflect on the balance with Wells FargoAfter speaking with you it was my understanding that you wanted the Alarm and Paint and Fabric and we would install it todayThese are not normally items that can be canceled, but I would be willing to cancel these items, and send the refund to the bank along with the Gap and Extended Service Contract refundsPlease let me know if this will satisfy your request Sincerely [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept the response from Jayson [redacted] at [redacted] Honda where he indicates that he will provide cancellation of the Gap Insurance, Extended Service Contract, Alarm, and Paint and FabricI am requesting that a new purchase sale contract be provided reflecting the deduction of these feesAs such, the monthly payment should be reducedI would like him to provided a copy of the cancellation of the four items in question and a new purchase sale contract via Revdex.com Thank you, [redacted] Final Consumer Response / [redacted] (3000, 33, 2016/02/08) */ To date, Wells Fargo has confirmed that they never received any refund check from [redacted] and that my account will not be credited for the amount The General Manager at [redacted] agreed toWhere is the refund check? Where is the proof that it was sentSeveral months have passed [redacted] out of good faith I have been waiting patientlyI am running out of patience Final Business Response / [redacted] (4000, 35, 2016/02/08) */ Mr [redacted] we show that the the checks for all of your cancellations have been cashed by Wells FargoWe are unable to request account information on your behave from Well Fargo due to privacy lawsYou will need to call Wells Fargo directly to discuss this matterIf there is anything else I can do to assist, please feel free to call me at XXX-XXX-XXXX ex [redacted] ***
Ms [redacted] , please accept my apologies for the confusion and inconvenience surrounding the implementation of the GPS system purchased with your vehicle in JulyWe are refunding the amount of the system ($500) to your vehicle lien holderIf you have any additional questions, please reach out to me directly [redacted] General Manager
Dear Mr [redacted] , Here at Moss BrosHonda, we would like to help you resolve the issues concerning your vehicleHowever, we have no information in our system regarding your vehicleIf you could please send us your vehicle's VIN number, we could try and help you as soon as possibleThis is [redacted] ***, the General Manager at Moss Bros Honda, if you have any further questions or concerns please call me directly at ###-###-#### Ext - [redacted] ***
It is our intention at Moss Bros Honda to make sure each and every customer is 100% satisfiedI contacted [redacted] and she requested Moss bros Honda send $to her Lien holder, America Honda FinanceI had the $sent to AMH just as she requestedIf you have any further question, please contact me [redacted] ***, General Manager at ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @MOSSSAVINGS.COM CUSTOMER CALLED US THIS MORNING PLEASE CALL ME TO DISCUSS Final Business Response / [redacted] (1000, 8, 2015/05/20) */ Mr [redacted] , thank you for bringing these concerns to our attentionWe are happy to assist in performing a new alignment, replacing two tires, repairing the one scratched rim, and performing a complete multi-point inspectionI want to apologize for any inconvenience this may have caused you and I hope that we can earn back your business and restore your faith in the Honda brand and in [redacted] Bros
My response to customers complaint below. [redacted] On 6/21/17 you brought your 2007 Honda Civic with 195,835 miles to us with the ac not working. Moss Bros tech replaced the compressor and it was tested at blowing at 40 degrees temp. You picked the vehicle up on 6/22/17 at which time Allan... your service advisor demonstrated the air was blowing cold. On 7/24/17 you brought your vehicle back in with 197,152 miles (1,317 miles later) and your ac was not blowing cold. Allan advised you that your ac needed a condenser at which time you declined to have the repairs done. (If your condenser was deemed bad at the time the compressor was replaced it would of been incapable of blowing cold air as it was when delivered to you on 6/22/17)) After reviewing all the facts of the situation at hand we must deny your request for reimbursement of payment for service rendered.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12553595, and find that this resolution is satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me