Initial Business Response / [redacted] (1000, 5, 2014/04/28) */ We were last to this site in August of to adjust two basement glider windows The sashes were not paintedOur warranty and maintenance guidelines are clear that the product needs to be stained or painted and properly maintained to prevent water from affecting the wood In addition, the windows were poorly maintainedThe dust and dirt (as mentioned by the home owner above) in the track was preventing easy opening of the windows We did the service work at no charge as a customer-service gesture The homeowner requested four other windows to be adjusted as wellWe were able to schedule and adjustment service call but this was to be non-warranty work due to the lack of painting and poor maintenanceWe quoted the service and the homeowner cancelled the service We are still able to adjust the remaining windowsThere may be issues that we are not able to rectify depending upon how well the windows have been maintained since our last visit Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you accept my complain, I would like AWW to send service people as soon as possible, and make apointment for me,I would like them to take look first and let me know how they can fix please make AM time for the appointmentThanks
Initial Business Response / [redacted] (1000, 5, 2014/09/16) */ This issue has been resolved and an installation date set to the customer's satisfactionThere was an very unusual level of ineffective communication with this customer on our part and it is not indicative of our standard processesWe have utlized this situation for further training to eliminate potential frustrations for our customers going forwardWe apologize for the communication delays
Initial Business Response / [redacted] (1000, 5, 2015/08/20) */ It was unfortunate that the door system sustained damage through the install process and that the product had to be reorderedWe do apologize for this situationWe had been unable to set a replacement install date until we had a confirmed production date which has now been establishedWe have contacted the customer and provided four potential dates for install whichever works best for their schedule Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is an update after we were given an Auginstallation dateWe had no work completed and another date will need to be set with the company, as parts were not brought with the installer as he was unaware of all the necessary piecesThis delay has not only inconvenienced us, but the installer as well [redacted] Correct parts need to be brought on siteThis job needs to be completed as almost full payment was taken in the middle of July Final Business Response / [redacted] (4000, 11, 2015/09/22) */ The job was completed to the customers satisfaction on Sept 12/ Final Consumer Response / [redacted] (4200, 13, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The job was completed on September 12, I wouldn't say the doors are satisfactoryIt was installed that day with us putting on our own door hardwareWe have never filled anything out saying we were completely satisfiedWe are just tired of issues constantly arisingThe replacement doors have stain missing in several areasWe will fix it ourselvesWe are awaiting a reasonable compensation that is well explained and qualifies the dollar value of compensation
Initial Business Response / [redacted] (1000, 6, 2014/10/02) */ We have talked to [redacted] in regards to his issues and are ensuring that all deficiencies are being addressedSales rep and service techs have both been on site to address and anything outstanding at this point is on hold as we are waiting for partsWe will continue to stand behind our product and resolve any warranty concerns Thank-you! Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel that months is a very un-satisfactory timeline to still be dealing with my complete window and door order that was weeks late to begin with,I settled for a smaller door than I ordered the first time to get the job done and its still not done,the service tech came out and did not want to do the window repairs at that time and said the next tech that comes can do them when my 4TH door comes in,I am very unhappy with the timeline and the smaller door I had to settle for therefore I would like my door credited back to me to make up for the very poor service I have gotten from All Weather Final Business Response / [redacted] (4000, 10, 2014/10/07) */ Customer was unable to wait for a new door to be built, so we looked at all available optionsThe only door that was built and ready to go, was a different size door that is a little bit smallerThe customer said this door was acceptable and so that is what was shippedThere was a service concern with this door, so we that is what we are in the process of finalizing service on Final Consumer Response / [redacted] (4200, 12, 2014/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) You guys are making light of this,my first door was built wrong by your factory and after waiting just over weeks for my new door I was told it would be at least another week, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/29) */ You are not being unreasonable and your concern is validYou will be receiving the follow up contact very shortlyAs a company, we want to bring this issue to a resolution as well Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response as the follow up contact that took place was Jason F [redacted] leaving me a message with a new phone number to reach him at on August 31, and the message stating that they've dropped the ballI called him back at the new number he gave [redacted] on September and September and left messages both times for him to call me back and I have yet to hear from himI would like to speak to someone who will actually call me back and rectify this situation immediatelyFall is fast approaching and I was assured in June when I spoke with Jason (the one and ONLY time) that this would be dealt with immediatelyThat was over two months ago and really is has now been over a year that I've been trying to get these doors fixedPLEASE have someone competent call me Final Business Response / [redacted] (4000, 11, 2015/09/24) */ Complaint was escalated to Branch ManagerLeft a message on voicemail for Mrs [redacted] on Tuesday September with contact detailsReceived no replyContacted Mrs [redacted] again and left voicemail at 9:AM on September 24, Awaiting reply from Mrs [redacted] Please contact me at [redacted] I look forward to hearing from you Colin W [redacted] - Branch Manager
Initial Business Response /* (1000, 5, 2014/12/03) */
We have scheduled this installtion for Dec the previous rescheduling was due to weather conditionsWe always strive to meet our confimed calendar dates but can not install windows and doors during extreme weather conditionsThis has
been a series of unfortunate events but we have appeased our customer
Initial Consumer Rebuttal /* (3000, 8, 2014/12/03) */
All Weather windows has completed the renovations December 3, The installers were fast and efficient and the installation looks very good
***
Initial Business Response /* (1000, 5, 2015/05/07) */
We have reached out to the client to investigate this complaintWe are currently working with their builder to find a resolution to the issue
Initial Business Response /* (1000, 5, 2016/03/22) */
The customer removed their own siding and left only the J trim surrounding the window. Our installer was not advised that the old siding was being reinstalled and disposed of the old metal J trim. We did supply replacement trim as we...
could not source a matching trim, the color is no longer available. We will honor the customers request to reimburse them for purchasing their own replacement J Trim for the window.
Initial Business Response /* (1000, 6, 2014/10/02) */
We have talked to [redacted] in regards to his issues and are ensuring that all deficiencies are being addressed. Sales rep and service techs have both been on site to address and anything outstanding at this point is on hold as we are waiting...
for parts. We will continue to stand behind our product and resolve any warranty concerns.
Thank-you!
Initial Consumer Rebuttal /* (3000, 8, 2014/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that 3 months is a very un-satisfactory timeline to still be dealing with my complete window and door order that was 3 weeks late to begin with,I settled for a smaller door than I ordered the first time to get the job done and its still not done,the service tech came out and did not want to do the window repairs at that time and said the next tech that comes can do them when my 4TH door comes in,I am very unhappy with the timeline and the smaller door I had to settle for therefore I would like my door credited back to me to make up for the very poor service I have gotten from All Weather.
Final Business Response /* (4000, 10, 2014/10/07) */
Customer was unable to wait for a new door to be built, so we looked at all available options. The only door that was built and ready to go, was a different size door that is a little bit smaller. The customer said this door was acceptable and so that is what was shipped. There was a service concern with this door, so we that is what we are in the process of finalizing service on.
Final Consumer Response /* (4200, 12, 2014/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You guys are making light of this,my first door was built wrong by your factory and after waiting just over 2 weeks for my new door I was told it would be at least another week,[redacted]
Initial Business Response /* (1000, 5, 2014/09/16) */
This issue has been resolved and an installation date set to the customer's satisfaction. There was an very unusual level of ineffective communication with this customer on our part and it is not indicative of our standard processes. We...
have utlized this situation for further training to eliminate potential frustrations for our customers going forward. We apologize for the communication delays.
Initial Business Response /* (1000, 5, 2015/08/20) */
It was unfortunate that the door system sustained damage through the install process and that the product had to be reordered. We do apologize for this situation. We had been unable to set a replacement install date until we had a...
confirmed production date which has now been established. We have contacted the customer and provided four potential dates for install whichever works best for their schedule.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an update after we were given an Aug. 29 installation date. We had no work completed and another date will need to be set with the company, as parts were not brought with the installer as he was unaware of all the necessary pieces. This delay has not only inconvenienced us, but the installer as well. [redacted] Correct parts need to be brought on site. This job needs to be completed as almost full payment was taken in the middle of July.
Final Business Response /* (4000, 11, 2015/09/22) */
The job was completed to the customers satisfaction on Sept 12/15.
Final Consumer Response /* (4200, 13, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The job was completed on September 12, 2015. I wouldn't say the doors are satisfactory. It was installed that day with us putting on our own door hardware. We have never filled anything out saying we were completely satisfied. We are just tired of issues constantly arising. The replacement doors have stain missing in several areas. We will fix it ourselves. We are awaiting a reasonable compensation that is well explained and qualifies the dollar value of compensation.
Initial Business Response /* (1000, 5, 2015/09/09) */
It was an unforeseen circumstance that the custom patio door with the in glass blind option was not available in the size required. We should have handled the communication of this situation better with our customer after discovering this...
limitation and we have apologized for the circumstances. We will be working with our vendor to expedite components and secure a installation date that works for our customer.
Initial Business Response /* (1000, 5, 2015/08/29) */
You are not being unreasonable and your concern is valid. You will be receiving the follow up contact very shortly. As a company, we want to bring this issue to a resolution as well.
Initial Consumer Rebuttal /* (3000, 7,...
2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response as the follow up contact that took place was Jason F[redacted] leaving me a message with a new phone number to reach him at on August 31, 2015 and the message stating that they've dropped the ball. I called him back at the new number he gave [redacted] on September 1 and September 2 and left messages both times for him to call me back and I have yet to hear from him. I would like to speak to someone who will actually call me back and rectify this situation immediately. Fall is fast approaching and I was assured in June when I spoke with Jason (the one and ONLY time) that this would be dealt with immediately. That was over two months ago and really is has now been over a year that I've been trying to get these doors fixed. PLEASE have someone competent call me.
Final Business Response /* (4000, 11, 2015/09/24) */
Complaint was escalated to Branch Manager. Left a message on voicemail for Mrs. [redacted] on Tuesday September 15 with contact details. Received no reply. Contacted Mrs. [redacted] again and left voicemail at 9:45 AM on September 24, 2015. Awaiting reply from Mrs [redacted]. Please contact me at [redacted]. I look forward to hearing from you.
Colin W[redacted] - Branch Manager
Initial Business Response /* (1000, 6, 2015/02/24) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@allweatherwindows.com
The product has been inspected by one of our service technicians and there are no outstanding warranty items. All Weather...
Windows stands behind the quality of our products and we will continue to address any quality issues that are covered under our comprehensive warranty.
Initial Consumer Rebuttal /* (3000, 8, 2015/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issues with the product are not a matter of warranty. The issues are with design/construction. The product is poorly designed because the jambs don't line up, and the unit leaks from gaps in the weather stripping top and bottom.
Initial Business Response /* (1000, 5, 2014/04/28) */
We were last to this site in August of 2012 to adjust two basement glider windows.
The sashes were not painted. Our warranty and maintenance guidelines are clear that the product needs to be stained or painted and properly maintained...
to prevent water from affecting the wood.
In addition, the windows were poorly maintained. The dust and dirt (as mentioned by the home owner above) in the track was preventing easy opening of the windows.
We did the service work at no charge as a customer-service gesture.
The homeowner requested four other windows to be adjusted as well. We were able to schedule and adjustment service call but this was to be non-warranty work due to the lack of painting and poor maintenance. We quoted the service and the homeowner cancelled the service.
We are still able to adjust the remaining windows. There may be issues that we are not able to rectify depending upon how well the windows have been maintained since our last visit.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you accept my complain, I would like AWW to send service people as soon as possible, and make apointment for me,I would like them to take look first and let me know how they can fix.
please make AM time for the appointment. Thanks
Initial Business Response / [redacted] (1000, 5, 2014/04/28) */ We were last to this site in August of to adjust two basement glider windows The sashes were not paintedOur warranty and maintenance guidelines are clear that the product needs to be stained or painted and properly maintained to prevent water from affecting the wood In addition, the windows were poorly maintainedThe dust and dirt (as mentioned by the home owner above) in the track was preventing easy opening of the windows We did the service work at no charge as a customer-service gesture The homeowner requested four other windows to be adjusted as wellWe were able to schedule and adjustment service call but this was to be non-warranty work due to the lack of painting and poor maintenanceWe quoted the service and the homeowner cancelled the service We are still able to adjust the remaining windowsThere may be issues that we are not able to rectify depending upon how well the windows have been maintained since our last visit Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you accept my complain, I would like AWW to send service people as soon as possible, and make apointment for me,I would like them to take look first and let me know how they can fix please make AM time for the appointmentThanks
Initial Business Response / [redacted] (1000, 5, 2014/09/16) */ This issue has been resolved and an installation date set to the customer's satisfactionThere was an very unusual level of ineffective communication with this customer on our part and it is not indicative of our standard processesWe have utlized this situation for further training to eliminate potential frustrations for our customers going forwardWe apologize for the communication delays
Initial Business Response / [redacted] (1000, 5, 2015/08/20) */ It was unfortunate that the door system sustained damage through the install process and that the product had to be reorderedWe do apologize for this situationWe had been unable to set a replacement install date until we had a confirmed production date which has now been establishedWe have contacted the customer and provided four potential dates for install whichever works best for their schedule Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is an update after we were given an Auginstallation dateWe had no work completed and another date will need to be set with the company, as parts were not brought with the installer as he was unaware of all the necessary piecesThis delay has not only inconvenienced us, but the installer as well [redacted] Correct parts need to be brought on siteThis job needs to be completed as almost full payment was taken in the middle of July Final Business Response / [redacted] (4000, 11, 2015/09/22) */ The job was completed to the customers satisfaction on Sept 12/ Final Consumer Response / [redacted] (4200, 13, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The job was completed on September 12, I wouldn't say the doors are satisfactoryIt was installed that day with us putting on our own door hardwareWe have never filled anything out saying we were completely satisfiedWe are just tired of issues constantly arisingThe replacement doors have stain missing in several areasWe will fix it ourselvesWe are awaiting a reasonable compensation that is well explained and qualifies the dollar value of compensation
Initial Business Response / [redacted] (1000, 6, 2014/10/02) */ We have talked to [redacted] in regards to his issues and are ensuring that all deficiencies are being addressedSales rep and service techs have both been on site to address and anything outstanding at this point is on hold as we are waiting for partsWe will continue to stand behind our product and resolve any warranty concerns Thank-you! Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel that months is a very un-satisfactory timeline to still be dealing with my complete window and door order that was weeks late to begin with,I settled for a smaller door than I ordered the first time to get the job done and its still not done,the service tech came out and did not want to do the window repairs at that time and said the next tech that comes can do them when my 4TH door comes in,I am very unhappy with the timeline and the smaller door I had to settle for therefore I would like my door credited back to me to make up for the very poor service I have gotten from All Weather Final Business Response / [redacted] (4000, 10, 2014/10/07) */ Customer was unable to wait for a new door to be built, so we looked at all available optionsThe only door that was built and ready to go, was a different size door that is a little bit smallerThe customer said this door was acceptable and so that is what was shippedThere was a service concern with this door, so we that is what we are in the process of finalizing service on Final Consumer Response / [redacted] (4200, 12, 2014/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) You guys are making light of this,my first door was built wrong by your factory and after waiting just over weeks for my new door I was told it would be at least another week, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/29) */ You are not being unreasonable and your concern is validYou will be receiving the follow up contact very shortlyAs a company, we want to bring this issue to a resolution as well Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response as the follow up contact that took place was Jason F [redacted] leaving me a message with a new phone number to reach him at on August 31, and the message stating that they've dropped the ballI called him back at the new number he gave [redacted] on September and September and left messages both times for him to call me back and I have yet to hear from himI would like to speak to someone who will actually call me back and rectify this situation immediatelyFall is fast approaching and I was assured in June when I spoke with Jason (the one and ONLY time) that this would be dealt with immediatelyThat was over two months ago and really is has now been over a year that I've been trying to get these doors fixedPLEASE have someone competent call me Final Business Response / [redacted] (4000, 11, 2015/09/24) */ Complaint was escalated to Branch ManagerLeft a message on voicemail for Mrs [redacted] on Tuesday September with contact detailsReceived no replyContacted Mrs [redacted] again and left voicemail at 9:AM on September 24, Awaiting reply from Mrs [redacted] Please contact me at [redacted] I look forward to hearing from you Colin W [redacted] - Branch Manager
Initial Business Response /* (1000, 5, 2014/12/03) */
We have scheduled this installtion for Dec the previous rescheduling was due to weather conditionsWe always strive to meet our confimed calendar dates but can not install windows and doors during extreme weather conditionsThis has
been a series of unfortunate events but we have appeased our customer
Initial Consumer Rebuttal /* (3000, 8, 2014/12/03) */
All Weather windows has completed the renovations December 3, The installers were fast and efficient and the installation looks very good
***
Initial Business Response /* (1000, 5, 2015/05/07) */
We have reached out to the client to investigate this complaintWe are currently working with their builder to find a resolution to the issue
Initial Business Response /* (1000, 5, 2016/03/22) */
The customer removed their own siding and left only the J trim surrounding the window. Our installer was not advised that the old siding was being reinstalled and disposed of the old metal J trim. We did supply replacement trim as we...
could not source a matching trim, the color is no longer available. We will honor the customers request to reimburse them for purchasing their own replacement J Trim for the window.
Initial Business Response /* (1000, 6, 2014/10/02) */
We have talked to [redacted] in regards to his issues and are ensuring that all deficiencies are being addressed. Sales rep and service techs have both been on site to address and anything outstanding at this point is on hold as we are waiting...
for parts. We will continue to stand behind our product and resolve any warranty concerns.
Thank-you!
Initial Consumer Rebuttal /* (3000, 8, 2014/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that 3 months is a very un-satisfactory timeline to still be dealing with my complete window and door order that was 3 weeks late to begin with,I settled for a smaller door than I ordered the first time to get the job done and its still not done,the service tech came out and did not want to do the window repairs at that time and said the next tech that comes can do them when my 4TH door comes in,I am very unhappy with the timeline and the smaller door I had to settle for therefore I would like my door credited back to me to make up for the very poor service I have gotten from All Weather.
Final Business Response /* (4000, 10, 2014/10/07) */
Customer was unable to wait for a new door to be built, so we looked at all available options. The only door that was built and ready to go, was a different size door that is a little bit smaller. The customer said this door was acceptable and so that is what was shipped. There was a service concern with this door, so we that is what we are in the process of finalizing service on.
Final Consumer Response /* (4200, 12, 2014/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You guys are making light of this,my first door was built wrong by your factory and after waiting just over 2 weeks for my new door I was told it would be at least another week,[redacted]
Initial Business Response /* (1000, 5, 2014/09/16) */
This issue has been resolved and an installation date set to the customer's satisfaction. There was an very unusual level of ineffective communication with this customer on our part and it is not indicative of our standard processes. We...
have utlized this situation for further training to eliminate potential frustrations for our customers going forward. We apologize for the communication delays.
Initial Business Response /* (1000, 5, 2015/08/20) */
It was unfortunate that the door system sustained damage through the install process and that the product had to be reordered. We do apologize for this situation. We had been unable to set a replacement install date until we had a...
confirmed production date which has now been established. We have contacted the customer and provided four potential dates for install whichever works best for their schedule.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an update after we were given an Aug. 29 installation date. We had no work completed and another date will need to be set with the company, as parts were not brought with the installer as he was unaware of all the necessary pieces. This delay has not only inconvenienced us, but the installer as well. [redacted] Correct parts need to be brought on site. This job needs to be completed as almost full payment was taken in the middle of July.
Final Business Response /* (4000, 11, 2015/09/22) */
The job was completed to the customers satisfaction on Sept 12/15.
Final Consumer Response /* (4200, 13, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The job was completed on September 12, 2015. I wouldn't say the doors are satisfactory. It was installed that day with us putting on our own door hardware. We have never filled anything out saying we were completely satisfied. We are just tired of issues constantly arising. The replacement doors have stain missing in several areas. We will fix it ourselves. We are awaiting a reasonable compensation that is well explained and qualifies the dollar value of compensation.
Initial Business Response /* (1000, 5, 2015/09/09) */
It was an unforeseen circumstance that the custom patio door with the in glass blind option was not available in the size required. We should have handled the communication of this situation better with our customer after discovering this...
limitation and we have apologized for the circumstances. We will be working with our vendor to expedite components and secure a installation date that works for our customer.
Initial Business Response /* (1000, 5, 2015/08/29) */
You are not being unreasonable and your concern is valid. You will be receiving the follow up contact very shortly. As a company, we want to bring this issue to a resolution as well.
Initial Consumer Rebuttal /* (3000, 7,...
2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response as the follow up contact that took place was Jason F[redacted] leaving me a message with a new phone number to reach him at on August 31, 2015 and the message stating that they've dropped the ball. I called him back at the new number he gave [redacted] on September 1 and September 2 and left messages both times for him to call me back and I have yet to hear from him. I would like to speak to someone who will actually call me back and rectify this situation immediately. Fall is fast approaching and I was assured in June when I spoke with Jason (the one and ONLY time) that this would be dealt with immediately. That was over two months ago and really is has now been over a year that I've been trying to get these doors fixed. PLEASE have someone competent call me.
Final Business Response /* (4000, 11, 2015/09/24) */
Complaint was escalated to Branch Manager. Left a message on voicemail for Mrs. [redacted] on Tuesday September 15 with contact details. Received no reply. Contacted Mrs. [redacted] again and left voicemail at 9:45 AM on September 24, 2015. Awaiting reply from Mrs [redacted]. Please contact me at [redacted]. I look forward to hearing from you.
Colin W[redacted] - Branch Manager
Initial Business Response /* (1000, 6, 2015/02/24) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@allweatherwindows.com
The product has been inspected by one of our service technicians and there are no outstanding warranty items. All Weather...
Windows stands behind the quality of our products and we will continue to address any quality issues that are covered under our comprehensive warranty.
Initial Consumer Rebuttal /* (3000, 8, 2015/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issues with the product are not a matter of warranty. The issues are with design/construction. The product is poorly designed because the jambs don't line up, and the unit leaks from gaps in the weather stripping top and bottom.
Initial Business Response /* (1000, 5, 2014/04/28) */
We were last to this site in August of 2012 to adjust two basement glider windows.
The sashes were not painted. Our warranty and maintenance guidelines are clear that the product needs to be stained or painted and properly maintained...
to prevent water from affecting the wood.
In addition, the windows were poorly maintained. The dust and dirt (as mentioned by the home owner above) in the track was preventing easy opening of the windows.
We did the service work at no charge as a customer-service gesture.
The homeowner requested four other windows to be adjusted as well. We were able to schedule and adjustment service call but this was to be non-warranty work due to the lack of painting and poor maintenance. We quoted the service and the homeowner cancelled the service.
We are still able to adjust the remaining windows. There may be issues that we are not able to rectify depending upon how well the windows have been maintained since our last visit.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you accept my complain, I would like AWW to send service people as soon as possible, and make apointment for me,I would like them to take look first and let me know how they can fix.
please make AM time for the appointment. Thanks