Stay away tried them because they seemed to be Veteran friendly , totally destroyed my shower had to pay another plumber to come fix there mess. After they changed the valve had nothing but problems! To add insult over charged me even saying they gave me a Public Servant discount and a Veteran discount. Not looking for something for free but the charged me $1000 to change the valve destroyed the shower wall came back 3 times to try to repair it finally gave up and got another plumber to repair it for another $600 but now its right.
To Whom it May Concern: I already replied to this complaint via this site, however it did not process, therefore I am remitting again This customer was indeed referred to us through the home warranty company that we use called, Cross Country Home Warranty Services Originally, when they called us there were some charges which were covered by the warranty company, however, there was also non-covered charges in the amount of $2, Because they asked for a discount, we issued one in good faith and only charged them $2,650, almost $off They were given all of the appropriate paperwork and they signed for it, they were never coerced or convinced to do anything that they did not want to do As experts we have to advise of all of the possible alternatives when diagnosing and due to what was seen at the time of the call, it is very possible that he could have suggested a boiler replacement This doesn't mean they have to do this It is always a suggestion, along with other suggestions, which may be less expensive for the customer We had a very respectful interaction with these customers throughout the process However, my technician went to service the home and apparently the husband, [redacted] and my technician [redacted] did not see eye to eye This is by ***'s own admissionHe called us several days after the installation to state that he was having an issue with the installation and that it was connected incorrectly He spoke to [redacted] , manager, and was asked what were the issues that he was having He stated that the water lines were hooked up incorrectly and that [redacted] did a crappy job (all the while using profanity)He stated earlier that [redacted] did a good job so this was contradictory and confusing to us As per my technician there was a personal matter which occurred in the home and was compromising to the integrity of the customer, in which he asked my technician not to mention to his wife Because this was a personal issue and my technician was there for a professional matter, this may be part of the reason for this complaint *** was asked did he ever call us to advise that he was having any issues and he said no because it was too late at night He was then asked did he know that we are a hour a day, days a week company, at which time he replied yes Thereafter, he was asked to allow us re-entry to examine the issue so that we can resolve this matter, at which time he advised us that he had already had different companies out to him and had the issue rectified He said his water bill was $higher than and that he feels that all of this was in attribute to an error we made in the connection However, he was advised that in order for us to issue any type of credits, we would need the invoices, water bills etcin black in white to examine and review He stated that he would definitely get those papers together and remit As far as we were concerned we were in the process of a resolution However that never happened and we never received anything until this complaint came in We were always willing to resolve the matter with the customer, but it is hard to evaluate anything when the issue has already been repaired by someone else and we were not allowed access or the paperwork to come to a fair resolution for both parties We are still willing to resolve this matter amicable contingent upon receiving what we need Thank you for your time and consideration Sincerely, All Week Plumbing & Heating LLC
to whom it may concerns,please be advised that this complaint is not valid, the customer had referred his brother to our company to do some repair for his bathtub, we went and gave his brother a price on the work needed to be done which was $+ tax which he agreed up and scheduled the service for the next day.his brother had called and I spoke to him personally and I discounted the price for him to $650.00+tax which comes out to $704, but his brother requested some additional work to be done which it was for an additional $which my technician also disconnected it to $which the whole job came out to $including the tax.no additional disconnect is approved and we explained that to the customer.we gave him a huge discount more than we would normally offer to any customer, we don't believe that after doing a great job and giving such a huge disconnect we deserve to get a complaintthank you
thanks for contacting us in regards to this issue that the customer ad experienced.we called the customer to discuss the issue that she experienced with our company, we explained to her that the charge is absolutely valid and there is no problem with that, but since the customer had to replace her system weeks later we were able to process a partial satisfactory credit toward the amount they paid to please the customer so they would consider us in the future.as per my conversation with the customer she will be making a call to the Revdex.com to advise that the issue has been resolved.thanks in advance
I was quoted $245-for the job to snake two drains - one bathroom sink and one tub After completing the job, we were charged $(plus tax), with less than minutes of workWhen I called the manager (Ozzie), I received the usual work around Buyer beware
To Whom it May Concern: I already replied to this complaint via this site, however it did not process, therefore I am remitting again This customer was indeed referred to us through the home warranty company that we use called, Cross Country Home Warranty Services Originally, when they called us there were some charges which were covered by the warranty company, however, there was also non-covered charges in the amount of $2, Because they asked for a discount, we issued one in good faith and only charged them $2,650, almost $off They were given all of the appropriate paperwork and they signed for it, they were never coerced or convinced to do anything that they did not want to do As experts we have to advise of all of the possible alternatives when diagnosing and due to what was seen at the time of the call, it is very possible that he could have suggested a boiler replacement This doesn't mean they have to do this It is always a suggestion, along with other suggestions, which may be less expensive for the customer We had a very respectful interaction with these customers throughout the process However, my technician went to service the home and apparently the husband, [redacted] and my technician [redacted] did not see eye to eye This is by ***'s own admissionHe called us several days after the installation to state that he was having an issue with the installation and that it was connected incorrectly He spoke to [redacted] , manager, and was asked what were the issues that he was having He stated that the water lines were hooked up incorrectly and that [redacted] did a crappy job (all the while using profanity)He stated earlier that [redacted] did a good job so this was contradictory and confusing to us As per my technician there was a personal matter which occurred in the home and was compromising to the integrity of the customer, in which he asked my technician not to mention to his wife Because this was a personal issue and my technician was there for a professional matter, this may be part of the reason for this complaint *** was asked did he ever call us to advise that he was having any issues and he said no because it was too late at night He was then asked did he know that we are a hour a day, days a week company, at which time he replied yes Thereafter, he was asked to allow us re-entry to examine the issue so that we can resolve this matter, at which time he advised us that he had already had different companies out to him and had the issue rectified He said his water bill was $higher than and that he feels that all of this was in attribute to an error we made in the connection However, he was advised that in order for us to issue any type of credits, we would need the invoices, water bills etcin black in white to examine and review He stated that he would definitely get those papers together and remit As far as we were concerned we were in the process of a resolution However that never happened and we never received anything until this complaint came in We were always willing to resolve the matter with the customer, but it is hard to evaluate anything when the issue has already been repaired by someone else and we were not allowed access or the paperwork to come to a fair resolution for both parties We are still willing to resolve this matter amicable contingent upon receiving what we need Thank you for your time and consideration Sincerely, All Week Plumbing & Heating LLC
to whom it may concerns,please be advised that this complaint is not valid, the customer had referred his brother to our company to do some repair for his bathtub, we went and gave his brother a price on the work needed to be done which was $+ tax which he agreed up and scheduled the service for the next day.his brother had called and I spoke to him personally and I discounted the price for him to $650.00+tax which comes out to $704, but his brother requested some additional work to be done which it was for an additional $which my technician also disconnected it to $which the whole job came out to $including the tax.no additional disconnect is approved and we explained that to the customer.we gave him a huge discount more than we would normally offer to any customer, we don't believe that after doing a great job and giving such a huge disconnect we deserve to get a complaintthank you
thanks for contacting us in regards to this issue that the customer ad experienced.we called the customer to discuss the issue that she experienced with our company, we explained to her that the charge is absolutely valid and there is no problem with that, but since the customer had to replace her system weeks later we were able to process a partial satisfactory credit toward the amount they paid to please the customer so they would consider us in the future.as per my conversation with the customer she will be making a call to the Revdex.com to advise that the issue has been resolved.thanks in advance
I was quoted $245-for the job to snake two drains - one bathroom sink and one tub After completing the job, we were charged $(plus tax), with less than minutes of workWhen I called the manager (Ozzie), I received the usual work around Buyer beware