Complaint: [redacted]
I am rejecting this response because:
I was directed by the Company's reservation representative to write in the alterations to the contract on the contract itself. Please, see the contract attached, where I wrote in the contract confirming this was at the direction of the Company, in question. This was not an arbitrary decision made by me as a "want", as the Company representative responding to this Revdex.com Compliant now stated. Additionally, the company can not come back (as it now has) because of a Revdex.com compliant and add a charge of $75 arbitrarily, stating I now have a balance of $56.00 on the initial $1097.60 overcharged. If I truly had a balance of $56.00, that would mean I was over-charged initially anyway. This company has shown to have poor business practices, poor integrity and poor customer service throughout this process by not honoring the direction of their representatives. They provided the keys to the property in acceptance of the contractual objections, and now they are not refunding the $28 overcharged.
Regards,
[redacted]
If the claim of the amount Mrs [redacted] claimed to "want" to pay were a valid assumption on her part, the amount of the rental would have been signed off on and changed internally and resent to Mrs. [redacted]. Furthermore, in her documentation to us, she admits to having an infant and a 4 year old that were not taken into account in her figures. I am very sorry, but the rental agreement was sent to her and we did not authorize any adjustments to the agreement. The charges are clearly spelled out on the web site. At this point there is nothing further we can do to help Mrs. [redacted].
First, I would like to express that, as a reservation service, we are the middleman in many situations. That said the owner of [redacted] sent an email on May 8th notify us that the guests had left the AC on 60 with the windows open, thus causing the AC to freeze up. She also stated to me the...
umbrellas around the pool were left open, therefore the wind caught one of them causing it to break. On May 16th the owner notified us that there was $115.00 worth of repairs due to these issues and she wanted to be paid for the damages. Due to credit card fees, our office charges a $5.00 processing fee for extra charges. Our office made several attempts to contact the renter to discuss this issue with her and our attempts at a returned call from her went unanswered. When we ran the charge for the damages, we have a policy to email the guest to make them aware of the situation, however we were not able to email the renter prior to he emailing us, and for that we do apologize. The renter has asked for detailed billing reguarding the damage, which we have asked the owner for, and we will be sending that to the renter when we receive that from the owner. I understand that Mrs. [redacted] is requesting an refund for the amount charged to her card, however, I am unable to process that request without the owners approval. If/When the owner offers that as a resolution, our office will be happy to refund that to her.
Complaint: [redacted]
I am rejecting this response because:
I was directed by the Company's reservation representative to write in the alterations to the contract on the contract itself. Please, see the contract attached, where I wrote in the contract confirming this was at the direction of the Company, in question. This was not an arbitrary decision made by me as a "want", as the Company representative responding to this Revdex.com Compliant now stated. Additionally, the company can not come back (as it now has) because of a Revdex.com compliant and add a charge of $75 arbitrarily, stating I now have a balance of $56.00 on the initial $1097.60 overcharged. If I truly had a balance of $56.00, that would mean I was over-charged initially anyway. This company has shown to have poor business practices, poor integrity and poor customer service throughout this process by not honoring the direction of their representatives. They provided the keys to the property in acceptance of the contractual objections, and now they are not refunding the $28 overcharged.
Regards,
[redacted]
If the claim of the amount Mrs [redacted] claimed to "want" to pay were a valid assumption on her part, the amount of the rental would have been signed off on and changed internally and resent to Mrs. [redacted]. Furthermore, in her documentation to us, she admits to having an infant and a 4 year old that were not taken into account in her figures. I am very sorry, but the rental agreement was sent to her and we did not authorize any adjustments to the agreement. The charges are clearly spelled out on the web site. At this point there is nothing further we can do to help Mrs. [redacted].
First, I would like to express that, as a reservation service, we are the middleman in many situations. That said the owner of [redacted] sent an email on May 8th notify us that the guests had left the AC on 60 with the windows open, thus causing the AC to freeze up. She also stated to me the...
umbrellas around the pool were left open, therefore the wind caught one of them causing it to break. On May 16th the owner notified us that there was $115.00 worth of repairs due to these issues and she wanted to be paid for the damages. Due to credit card fees, our office charges a $5.00 processing fee for extra charges. Our office made several attempts to contact the renter to discuss this issue with her and our attempts at a returned call from her went unanswered. When we ran the charge for the damages, we have a policy to email the guest to make them aware of the situation, however we were not able to email the renter prior to he emailing us, and for that we do apologize. The renter has asked for detailed billing reguarding the damage, which we have asked the owner for, and we will be sending that to the renter when we receive that from the owner. I understand that Mrs. [redacted] is requesting an refund for the amount charged to her card, however, I am unable to process that request without the owners approval. If/When the owner offers that as a resolution, our office will be happy to refund that to her.