All Wireless One Stop

if any costomer needs us come by our new address * * [redacted] *** or call [redacted] (***) if costomer call me we can help him

I'm very sorry I have tried to help this lady out we did return phone calls and she's had issues with her equipment not our Internet the Internet was tested by *** and found to be fine she has a problem with her equipment I will try and reach out to her again to see if there's something we can do
to resolve this problem thank you ***

Apparently [redacted] did not actually read my complaint, or remember the situation and he must have me partially confused with another situation.  First of all I am a male so I don't know which lady he has me confused with but he is obviously thinking of another specific situation involving a woman.  Secondly,  as I stated iny letter yea I did get a few phone calls but that is where it all ended, even after the installer made two different appointments with me and he failed to keep both appointments.  Again as I stated on my letter after receiving no response from [redacted] or the installer I spent a significant amount of time on the phone with the ISP and the router manufacturer, downloading and installing firmware updates.  The Internet worked for a very short period of time.  It comes and goes.  At times the problem is with the router and at times there is no service when wired directly to the modem.  The ISP blamed the retailer/ installer.  The retailer blames the equipment.  The installer cast no blame but failed on two different occasions to keep appointments with me after I stayed home from work and he failed to show.  The installer said that it may be the router and he would honor his guarantee but how can he honor a guarantee when he can't honor two different appointments.  What makes it worse is that I let the installer choose the dates and times.  I don't care who is to blame.  Between the ISP, [redacted] and the installer someone needs to get this straight.  It should not be my responsibility to figure out which of the 3 is the culprit.  All of the equipment was provided by [redacted] or the installer so if it is an equipment problem then one of the two of them is responsible.  [redacted] is either confused or is totally lying about his attempts to resolve the issue.  I will not let this issue die.  On March 6th I will be writing letters to whomever I have to to get this issue resolved.  I'm tired of the runaround, obfuscating, failed appointments and blame casting.  I have been paying for service for several months and at this point I rarely even bother attempting to get online.  Either fix the service, or cancel the contract.  More blame casting and straight up lying will not be acceptable.  If this issue isn't resolved by the 6th then eventually I will find someone who becomes irritated enough to make something happen.
Regards,
[redacted]

if any costomer needs us   come by our new address   * * [redacted] or call [redacted])  if costomer call me we can help him

I have had a job with them that has lingered unfinished since May. All calls to frank have gotten no action just run arounds. This is for excede internet. They are of little help, but Frank doesn't follow through and show that he is there for the customer.

Review: I visited this company in October to talk about online internet service after discovering that other options were not available at my residence. At that time I met [redacted] and found him to be a personable individual. I was told that satellite internet service was comparable in speed to cable internet. I signed up for the service scheduled installation and on that day installation was performed by another personable individual, who also installed a wireless internet modem. I believe his name was "[redacted]". For the first 4 or 5 days the service worked fine but with a noticeable "lag" time which I understand since it is dependant upon a two way conversation with a satelitte in orbit above earth. The lag time was annoying since I was not used to it but again it was understandable. After the first 4-5 days I noticed that the service became slower and slower sometimes it would work fine and at other times pages simply would not load. The computers notification would say connected but "no internet" I attempted to call the actual service provider but it was "after hours" and I was directed to call back within normal business hours. I attempted to call [redacted] at the retail location and got his voice mail at which time I left a message. He called me back the next morning at which time the internet was working normally. He told me to call back if I had any further problems. That weekend we had no internet acess for most of the weekend and I attempted to call him on Sunday night again getting his voice mail. I left another message. I also left a message on the Facebook page for the service provider who replied the next morning, that they had checked my system and found a problem with my "cable" which they said they had corrected. After arriving home that evening I found that I still had no service. I contacted [redacted] again on Monday night and he stated that he would have [redacted] call me the following day. Tuesday came and went with no call from [redacted]. Wednesday all day long I still had not recieved a call from [redacted], and after several unsuccessful attempts to reach [redacted]. I finally decided to call the service provider "[redacted]" at that time the gentleman that I spoke with informed me that they were showing that I had a signal and that was the end of their responsibility but they were going to file a technician complaint. Approximately 10 minutes later [redacted] called me to say that he was sorry for not returning my phone calls but he was "busy moving a business" 10 minutes later [redacted] called and informed me that he could not be there the next day which was Thursday. He asked if I could be there on Friday. I told him that I had a long work day but I was available anytime on the weekend as long as we agreed on a time because I had several things to do over the weekend. He told me that he would give me a call as soon as he got up on saturday and we could schedule a time. I waited on a phone call until about 3pm at which time he informed me that he was sorry but his son had a "game" and it had just finished. I was angry because I wasted the whole day that could have been productive. He told me that he could be there on Sunday at 10. I told him that was fine as long as he was certain that he could be there because if he couldn't make it I was going to go to work to finish up on work that was piling up. At 4;00 pm I still had recieved no call or appearance after being at home the whole time waiting. I sent [redacted] a text message "thanking" him for the lesson on just how low customer service could go. I wasted about 12 hours in two days waiting on [redacted] to show up. [redacted] said that it wasnt their problem. [redacted] said that it want his problem and [redacted] was too sorry to show up. I dont care who takes care of the problem but someone needs to resolve the issue. I waited over a month to make the complaint with no change in service because at the beginning I was so angry at [redacted] and [redacted] that I would have been unreasonable and the anger would have been obvious and irrational. The service is still doing the same thing sometimes it works sometimes it doesn't sometimes one website will load but others will not. I have updated the firmware on the modem and gone through troubleshooting measures on the computer. All computers in the house do the same thing. When the service does work at the very best it is comparable to dial up very contrary to the advertise "high speed" internet. I am not an unreasonable person. I want to have dependable internet service for which I have been paying. I do not however have any intention on waiting any more on phone calls that do not come or service calls which do not come. [redacted] is not welcome in my home after the inexcusably inconsiderate behavior and reluctance to give me the decency of a simple phone call. At this pint in time I am not confident in either [redacted] or [redacted]'s ability to resolve my issues with the internet as each and every person that I have talked to has failed to resolve the issue and cast blame on someone else.Desired Settlement: It is very simple...I have been paying for "high speed" internet, so I expect to get something other than dialup speeds and complete lack of service at least half of the time. My contract has a clause whereby after reaching a certain limit my internet speeds are slowed down. There is no rhyme or reason to the cycle of service/no service. It works fine for an hour or two or maybe a whole afternoon and then it will not work at all for several hours or several days.

Business

Response:

I'm very sorry I have tried to help this lady out we did return phone calls and she's had issues with her equipment not our Internet the Internet was tested by [redacted] and found to be fine she has a problem with her equipment I will try and reach out to her again to see if there's something we can do to resolve this problem thank you [redacted]

Consumer

Response:

Apparently [redacted] did not actually read my complaint, or remember the situation and he must have me partially confused with another situation. First of all I am a male so I don't know which lady he has me confused with but he is obviously thinking of another specific situation involving a woman. Secondly, as I stated iny letter yea I did get a few phone calls but that is where it all ended, even after the installer made two different appointments with me and he failed to keep both appointments. Again as I stated on my letter after receiving no response from [redacted] or the installer I spent a significant amount of time on the phone with the ISP and the router manufacturer, downloading and installing firmware updates. The Internet worked for a very short period of time. It comes and goes. At times the problem is with the router and at times there is no service when wired directly to the modem. The ISP blamed the retailer/ installer. The retailer blames the equipment. The installer cast no blame but failed on two different occasions to keep appointments with me after I stayed home from work and he failed to show. The installer said that it may be the router and he would honor his guarantee but how can he honor a guarantee when he can't honor two different appointments. What makes it worse is that I let the installer choose the dates and times. I don't care who is to blame. Between the ISP, [redacted] and the installer someone needs to get this straight. It should not be my responsibility to figure out which of the 3 is the culprit. All of the equipment was provided by [redacted] or the installer so if it is an equipment problem then one of the two of them is responsible. [redacted] is either confused or is totally lying about his attempts to resolve the issue. I will not let this issue die. On March 6th I will be writing letters to whomever I have to to get this issue resolved. I'm tired of the runaround, obfuscating, failed appointments and blame casting. I have been paying for service for several months and at this point I rarely even bother attempting to get online. Either fix the service, or cancel the contract. More blame casting and straight up lying will not be acceptable. If this issue isn't resolved by the 6th then eventually I will find someone who becomes irritated enough to make something happen.

Regards,

Business

Response:

if any costomer needs us come by our new address [redacted] or call [redacted]) if costomer call me we can help him

GREAT SERVICE & THEY SAVED ME ALOT OF MONEY !! THANKS !!!