The Cruise Web is a travel agency We assist clients in booking their cruise and items related to preparing for the cruise Once our client is on board, we have no control over the client experience In this case, the items in question were not purchased from or through The Cruise Web; they were purchased on board In this case, acting as an advocate for our client, we did previously forward to [redacted] Cruise Lines the client request Unfortunately, we were unable to help the client reach a resolution with the cruise line We suggested that the client also reach out to [redacted] and provided contact numbers We apologize if there was a breakdown in communication as to the status of our follwith the cruise lineAs our efforts were not successful, at this point, we can only suggest that the client contact [redacted] again at customerrelations@ [redacted] .com
Complaint: [redacted] I am rejecting this response because: Lynda abruptly ceasing to communicate with me is completely unacceptable How hard would it have been to just tell me that she could no longer help me and that I would have to contact [redacted] myself I would have known I had to contact [redacted] months ago What kind of level of customer service does that project If I did that at work with my customers, I would be fired My wife and I paid a great deal of money for the cruise we took, and while the amount I am talking about is small, I am more interested in the principal of the matter My issues are with the final experience of our cruise, so what does that tell you There were numerous other issues during the cruise, which is why not only was this my first cruise, it was also my last.I would really like for someone to acknowledge that they made a mistake in their dealings with me, and apologize for it Regards, [redacted]
This is my first time working with Cruise Web, and I can truly say that I have no regretsMany thanks to my agent ( Kris K [redacted] ) he took the time to answer all my questions in a very professional wayAlways returned all my calls and e-mailed me to see if I had anymore questions and wished us a safe trip.Cruise Web was not my first choice but after talking with Kris I am glad that we did called themThank you for making us feel importantYou will hear from us again
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I was never told that Lynda could not help me and that I would have to contact *** Cruises directly. The last I was told was that there was a new manager of the department she had been working with, and she would be having to work with this new person. That was the last I heard. I had emailed and called numerous times after that, without any response whatsoever. If Lynda had simply told me she couldn't help me and provided me with a contact, I would have done that months ago
Regards,
*** ***
Dear ** ***,
We
apologize regarding the communications between Lynda and ** ***, we
tried to follow up on this but were unsuccessful, it’s always best to contact
*** directly for onboard issues as they have access to contact the ship
directlyWe recommend ** *** contact *** per our original response
to follow up with them
Julie A***
Manager, Client Services
After reviewing the reservations we do see that a Group
reservation was made, group reservations usually require cabins in order for
client amenitiesThe group sailed with cabins so we did not receive any
credits from *** for this number of cabinsSince our consultant did
discuss a $onboard credit as a gesture of good will we reimburse *** ***
$($per cabin)A check will be mailed in the next 5-business
days
Sincerely
Julie A***
Client Service Manager
I am absolutely happy to say thank you to Kris Ki*** for fast and professional help!
He was very detailed and friendly ! He found the exactly right trip for me with an excellent priceMore so he followed up and contacted me again with a better deal appeared at that timePerfect service and pleasure to deal with such agent and very nice person!
My family went on a Carnival Cruise through Cruise Web in March of 2015. The cruise was fabulous, but going through Crusie Web was horrible. We could never get ahold of are representative and then was tranfered to a new one per our request. When I asked about all the things that was promised to us, we didn't get any of it except they gave us 75.00 per room onboard credit. I got 7 rooms booked and the first representative told me that I would get a birth, because all the people that was signed up on the cruise, and I didn't recieve it. Then we were told that we would get 25.00 per person onboard credit with 75.00 onboard credit per room, we only got the 75.00. One cabin they gave her extra 50.00 onboard credit because they had a lot of trouble with the representative. If you ever need a Travel Agent DO NOT USE CRUISE WEB !!!!! BIG MISTAKE!!!!
This is my first time working with Cruise Web, and I can truly say that I have no regrets. Many thanks to my agent ( Kris K[redacted]) he took the time to answer all my questions in a very professional way. Always returned all my calls and e-mailed me to see if I had anymore questions and wished us a safe trip.Cruise Web was not my first choice but after talking with Kris I am glad that we did called them. Thank you for making us feel important. You will hear from us again.
The Cruise Web is a travel agency. We assist clients in booking their cruise and
items related to preparing for the cruise.
Once our client is on board, we have no control over the client
experience. In this case, the items in question
were not purchased...
from or through The Cruise Web; they were purchased on board. In
this case, acting as an advocate for our client, we did previously forward to
[redacted] Cruise Lines the client request.
Unfortunately, we were unable to help the client reach a resolution with
the cruise line. We suggested that the
client also reach out to [redacted] and provided contact numbers. We apologize if there was a breakdown in
communication as to the status of our follow-up with the cruise line. As our
efforts were not successful, at this point, we can only suggest that the client
contact [redacted] again at customerrelations@[redacted].com.
Complaint: [redacted]
I am rejecting this response because:
Lynda abruptly ceasing to communicate with me
is completely unacceptable. How hard would it have been to just tell me
that she could no longer help me and that I would have to contact
[redacted] myself. I would have known I had to contact [redacted] months ago. What kind of level of customer service does that project. If I did that at work with my customers, I would be fired. My wife and I paid a great deal of money for the cruise we took, and while the amount I am talking about is small, I am more interested in the principal of the matter. My issues are with the final experience of our cruise, so what does that tell you. There were numerous other issues during the cruise, which is why not only was this my first cruise, it was also my last.I would really like for someone to acknowledge that they made a mistake in their dealings with me, and apologize for it.
Regards,
[redacted]
VERY UNPROFESSIONAL !!
I do not recommend this company One Bit !! We put a temporary hold on a room, and found a MUCH Better deal Free Gratuities, and $ 100.00 ship board credit. When I , spoke to one of their Reps [redacted] I was very up front and honest and asked her if she could match it. She could not. I thanked her for her time and told her that I regret that I had to cancel. She now refused to lift the hold on the room explaining to me that she is trying to find someone else to buy it. She thinks this is normal ethical business. now I have to call [redacted] and deal with unnecessary [redacted]
Hi, We resolved this with our client about a month ago and payment was refunded, client was satisfied with our resolution a month ago.
Thank you.
[redacted]
The Cruise Web is a travel agency We assist clients in booking their cruise and items related to preparing for the cruise Once our client is on board, we have no control over the client experience In this case, the items in question were not purchased from or through The Cruise Web; they were purchased on board In this case, acting as an advocate for our client, we did previously forward to [redacted] Cruise Lines the client request Unfortunately, we were unable to help the client reach a resolution with the cruise line We suggested that the client also reach out to [redacted] and provided contact numbers We apologize if there was a breakdown in communication as to the status of our follwith the cruise lineAs our efforts were not successful, at this point, we can only suggest that the client contact [redacted] again at customerrelations@ [redacted] .com
Complaint: [redacted] I am rejecting this response because: Lynda abruptly ceasing to communicate with me is completely unacceptable How hard would it have been to just tell me that she could no longer help me and that I would have to contact [redacted] myself I would have known I had to contact [redacted] months ago What kind of level of customer service does that project If I did that at work with my customers, I would be fired My wife and I paid a great deal of money for the cruise we took, and while the amount I am talking about is small, I am more interested in the principal of the matter My issues are with the final experience of our cruise, so what does that tell you There were numerous other issues during the cruise, which is why not only was this my first cruise, it was also my last.I would really like for someone to acknowledge that they made a mistake in their dealings with me, and apologize for it Regards, [redacted]
This is my first time working with Cruise Web, and I can truly say that I have no regretsMany thanks to my agent ( Kris K [redacted] ) he took the time to answer all my questions in a very professional wayAlways returned all my calls and e-mailed me to see if I had anymore questions and wished us a safe trip.Cruise Web was not my first choice but after talking with Kris I am glad that we did called themThank you for making us feel importantYou will hear from us again
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I was never told that Lynda could not help me and that I would have to contact *** Cruises directly. The last I was told was that there was a new manager of the department she had been working with, and she would be having to work with this new person. That was the last I heard. I had emailed and called numerous times after that, without any response whatsoever. If Lynda had simply told me she couldn't help me and provided me with a contact, I would have done that months ago
Regards,
*** ***
Dear ** ***,
We
apologize regarding the communications between Lynda and ** ***, we
tried to follow up on this but were unsuccessful, it’s always best to contact
*** directly for onboard issues as they have access to contact the ship
directlyWe recommend ** *** contact *** per our original response
to follow up with them
Julie A***
Manager, Client Services
After reviewing the reservations we do see that a Group
reservation was made, group reservations usually require cabins in order for
client amenitiesThe group sailed with cabins so we did not receive any
credits from *** for this number of cabinsSince our consultant did
discuss a $onboard credit as a gesture of good will we reimburse *** ***
$($per cabin)A check will be mailed in the next 5-business
days
Sincerely
Julie A***
Client Service Manager
I am absolutely happy to say thank you to Kris Ki*** for fast and professional help!
He was very detailed and friendly ! He found the exactly right trip for me with an excellent priceMore so he followed up and contacted me again with a better deal appeared at that timePerfect service and pleasure to deal with such agent and very nice person!
My family went on a Carnival Cruise through Cruise Web in March of 2015. The cruise was fabulous, but going through Crusie Web was horrible. We could never get ahold of are representative and then was tranfered to a new one per our request. When I asked about all the things that was promised to us, we didn't get any of it except they gave us 75.00 per room onboard credit. I got 7 rooms booked and the first representative told me that I would get a birth, because all the people that was signed up on the cruise, and I didn't recieve it. Then we were told that we would get 25.00 per person onboard credit with 75.00 onboard credit per room, we only got the 75.00. One cabin they gave her extra 50.00 onboard credit because they had a lot of trouble with the representative. If you ever need a Travel Agent DO NOT USE CRUISE WEB !!!!! BIG MISTAKE!!!!
This is my first time working with Cruise Web, and I can truly say that I have no regrets. Many thanks to my agent ( Kris K[redacted]) he took the time to answer all my questions in a very professional way. Always returned all my calls and e-mailed me to see if I had anymore questions and wished us a safe trip.Cruise Web was not my first choice but after talking with Kris I am glad that we did called them. Thank you for making us feel important. You will hear from us again.
The Cruise Web is a travel agency. We assist clients in booking their cruise and
items related to preparing for the cruise.
Once our client is on board, we have no control over the client
experience. In this case, the items in question
were not purchased...
from or through The Cruise Web; they were purchased on board. In
this case, acting as an advocate for our client, we did previously forward to
[redacted] Cruise Lines the client request.
Unfortunately, we were unable to help the client reach a resolution with
the cruise line. We suggested that the
client also reach out to [redacted] and provided contact numbers. We apologize if there was a breakdown in
communication as to the status of our follow-up with the cruise line. As our
efforts were not successful, at this point, we can only suggest that the client
contact [redacted] again at customerrelations@[redacted].com.
Complaint: [redacted]
I am rejecting this response because:
Lynda abruptly ceasing to communicate with me
is completely unacceptable. How hard would it have been to just tell me
that she could no longer help me and that I would have to contact
[redacted] myself. I would have known I had to contact [redacted] months ago. What kind of level of customer service does that project. If I did that at work with my customers, I would be fired. My wife and I paid a great deal of money for the cruise we took, and while the amount I am talking about is small, I am more interested in the principal of the matter. My issues are with the final experience of our cruise, so what does that tell you. There were numerous other issues during the cruise, which is why not only was this my first cruise, it was also my last.I would really like for someone to acknowledge that they made a mistake in their dealings with me, and apologize for it.
Regards,
[redacted]
VERY UNPROFESSIONAL !!
I do not recommend this company One Bit !! We put a temporary hold on a room, and found a MUCH Better deal Free Gratuities, and $ 100.00 ship board credit. When I , spoke to one of their Reps [redacted] I was very up front and honest and asked her if she could match it. She could not. I thanked her for her time and told her that I regret that I had to cancel. She now refused to lift the hold on the room explaining to me that she is trying to find someone else to buy it. She thinks this is normal ethical business. now I have to call [redacted] and deal with unnecessary [redacted]
Hi, We resolved this with our client about a month ago and payment was refunded, client was satisfied with our resolution a month ago.
Thank you.
[redacted]