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Alladin Carpet And Floors

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Alladin Carpet And Floors Reviews (1)

Review: The sales person promised delivery in 2 weeks. After 13 days with no contact from the store, I e-mailed the sales person for an update. He then comitted to installing the carpet before Easter (10 days later). Once again, I had to call the store only to find out that the carpet was not available. I asked for a refund of my deposit and they refused. I visited the store to speak with the sales person; he told me I should have contacted the mill. I then tried twice to speak with the manager in person; he was not available. On my 3rd visit I was able to track down the manager. He told me that he would contact the owner to resolve my issue. It has now been another 10 days and I have not heard from the manager. They are clearly trying to keep my deposit and have never provided the carpet.Desired Settlement: Refund of my deposit that was submitted on March 11, 2013.

Business

Response:

Check Message tab or see attached.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Aladdin Carpet's response makes it seem like I am asatisfied customer. It is true that I had the carpet installed. However, the only reason that I proceeded with the install is because Aladdin Carpet would not refund my deposit and sendt me e-mails threatening legal actions and fines: I had no choice.

Aladdin Carpet missed 2 deadlines for installation, threatens me with interest penalties, and then forces me have the carpet installed; this is not a good business.

Please let me know if you would llike copies of the e-mail coorespondance.

Regards,

Business

Response:

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Description: Carpet & Rug Dealers - New

Address: 7400 Lindbergh Dr, Gaithersburg, Maryland, United States, 20879

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