From: [redacted] Sent: Wednesday, November 29, 10:PM To: [redacted] Subject: Re: Complaint # [redacted] Hi [redacted] *** This is my response to the customer The customer wants to reject my response not giving me the chance to make good on his order of wood ? There are certainly two sides to the story I am not necessarily complaining about how long it took the customer to stack the wood although it was over a month but the fact that all the WOOD was not stacked when I got there ? After he said it was ? Afterwards I relinquished to drop off a half of cord of wood to make the customer happy and to give him a receipt , Promptly With that being said , I have not refused him a receipt or wood , I refused him to berate or belittle me or my business This is something that he has a problem with For him , the amount of time is no big deal over a month ? but for me no chance to make this right ? If he wants to continue not having me fulfill my end of the bargain and continue to complain and go to Consumer protection so be it I am sure they will give me the opportunity to see the wood stacked and measured and to fulfill the balance of the order , if need be Sincerely, Ernest J [redacted] East Hartford, CT ###-###-####
From: [redacted] Sent: Wednesday, November 29, 10:PM To: [redacted] Subject: Re: Complaint # [redacted] Hi [redacted] *** This is my response to the customer The customer wants to reject my response not giving me the chance to make good on his order of wood ? There are certainly two sides to the story I am not necessarily complaining about how long it took the customer to stack the wood although it was over a month but the fact that all the WOOD was not stacked when I got there ? After he said it was ? Afterwards I relinquished to drop off a half of cord of wood to make the customer happy and to give him a receipt , Promptly With that being said , I have not refused him a receipt or wood , I refused him to berate or belittle me or my business This is something that he has a problem with For him , the amount of time is no big deal over a month ? but for me no chance to make this right ? If he wants to continue not having me fulfill my end of the bargain and continue to complain and go to Consumer protection so be it I am sure they will give me the opportunity to see the wood stacked and measured and to fulfill the balance of the order , if need be Sincerely, Ernest J [redacted] East Hartford, CT ###-###-####