Allan Dorney Construction MN Inc.

The refund the customer is requesting is for a prepaid maintenance program This product is non-cancellable due to the fact that its use is not limited to the vehicle purchased; it can be used for services on any car the customer brings to any Amato dealership. I reached out to the
customer today and left a message to call me back Still awaiting the call back at this time

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To Whom It May Concern We at Amato have contacted Mr *** and reinspected his vehicle and replaced the defective convertersThe repairs where completed on February 2nd at no cost to himWe contacted him on February 8th to see how the vehicle is performing. Mr
*** said the vehicle was in good working condition. Sincerly Jon *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** It is so convenient to say that you don't have control due to the fact that the partners that you deal with on a daily basis work independentlyI'm a business owner and I would never work this wayI need to have control for the sake of my clients.Long term relationships are essential and necessaryI don't believe this business (Amato) should be out there promoting their so-called forever warranty, giving people the impression that they in fact provide this benefitI believe that's what's called advertisingAt this juncture it sounds to me like this company is not willing to deal in good faith and I get very frustrated when I know that other companies operate this wayMyself as a businessman would take responsibility for what takes place in my place of business and not try to make excuses or try and justify my errors or the errors of my partnersThe bottom line is that they replaced a drive shaft with a faulty one and they are not willing to stand behind their workEven if I'm not allowed to continue the forever warranty, the least they could do is back the part they put in the last time

To Whom It May ConcernMr *** purchased a used vehicle from AmatoThe vehcile warranty was included with the vehicle purchase at no cost to Mr ***Warranty required that Mr *** perform scheduled vehicle maintanance with Amato, inevent that Mr *** could not service the vehicle
with Amato, he was to call the warranty company and get preauthorization to service else whereMr *** signed a document acknowledging the requirementsI have included the document with this correspondenceMr *** also called the company twice to preauthorize repairs that where going to be performed elsewhereI have included that document that has his preauthorizations from the warranty companyThe drive shaft that was replaced on his vehicle on July 16th carried a replacement warranty of year or 12,miles from the manufactureHad the warranty forever contract been valid this would have been replaced againThe last time Mr *** vehicle was serviced at Amato was April 2nd Mr *** is a customer of Amato and we would be willing to perform the repairs at a discount if he is interested.Sincerly*** ***Service Director

I believe the apology is insufficientIt was not simply the salespersonThe entire experience was bad

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** I have since paid over dollars to Porcaro Ford here in Racine, they tell me that it was nothing that could waitThey also tell me that who ever put the last one in they installed a rebuilt or used unitthere is no way that it should have already failed.I would like this company to reimburse my monies asap for this repair and also reinstate my warranty which I believe was not initiated in good faithI do understand that the warranty is free to some degree, but that makes no difference at all when it comes to service and making sure one receives what was promisedI think that this is the only solution at this time

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Keith ***

Hi ***, Thanks for your message, and I am sorry for your negative experienceI will be following up with Ade today to review this and make sure he gets disciplined properlyIf there is anything I can do for you in the future please reach out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As stated in the first letter I understood the "AS IS" vehicle, but upon my first initial inspection by the independent shop, the check engine light never came on. If the check engine light came on with a transmission error code I would have never purchased the automobile in the first place. This is not a coincidence that the check engine light came on with a major transmission problem one day after the car was purchased. A major transmission problem does not happen overnight to a vehicle, Amato knew of this issue and used fraudulent activity to trick me into buying this car. Per the Wisconsin Department of Transportation " However,
even when selling a vehicle "as is," the dealer must inspect the
vehicle and disclose existing problems." This was most definitely an existing problem and was not properly brought to our attention at the time of purchase,  instead it was hidden. Even if Amato was unaware of this issue you would think that they would preform some act of compensation due to the fact it was literally a day or two later when we recieved this horrible news about the transmission. I understand the risk of buying a high mileage vehicle but to have a transmission needing to be replaced day's after purchase is absurd. For a business that prides themselves on serving people for over 50 years I would hope that they have a better business practice and not sell a mother of four a car that needs thousands of dollars in repairs and do nothing to compensate her. I appreciate anything the Revdex.com can do because this is complete fraudulent activity.  
Regards,
[redacted]

[redacted], I am sorry you are having issues. I would like to work with you to help you get that better financing rate through your own bank. All we would need to do is have you come in and drop off a purchase contract with them and you can finance through them:) Otherwise, I would be...

happy to extend to you our 3 day return option even though we are outside of 3 days. You will be charged the $500 re-stocking fee if you would like to go this rout.   Hope this helps! JR Amato###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

To Whom It May Concern We have reached out to Ms [redacted] we have offered her to detail  here vehicle and she is happy with the resolution thanks [redacted]

We have reached out to Ms [redacted] and are assisting with getting the vehicle repaired

Hi,   Thanks for your message.   I agree that all pricing for services done at our dealership should be uniform in price.   I would like to make it clear that in this situation you were not overcharged for your services done. Although you were quoted a higher price at the Hyundai...

store, you did the service at Nissan and paid the lower price of the 2 quotes which was $306.10.   When we discussed in person I offered to take care of this service bill for you due to the confusion.   I even had the check printed, but you showed up at 7am, before the sales department even opened.   I would still be happy to reimburse for the services.     JR

To Whom It May ConcernMs [redacted] purchased a vehicle from a 2003 Honda Pilot with 162,258 miles on it. This vehicle was displayed on the lot with other as is cars. These vehicles are parked away from the normal vehicles that are sold with warranties.Ms [redacted] chose this vehicle knowing that it was...

AS IS. Ms [redacted] opted to have the vehicle checked out by an independant shop so as to make sure the vehicle would suit her needs as it was a high mile car. She came back from the inspection and opted to buy the vehicle. Amato has been in buisness for over 50 years and do not turn off lights or disconnect batteries to mislead people. This vehicle was inspected by us and the independent shop and we did not notice any transmission problems at delivery. Sincerely [redacted]

To Who It May ConcernWarranty forever is a third party warranty. It is not Amato. We unfortunately cannot overturn their decision for terminating the warranty. We offered to assist with the repairs if they were done at our facility. We are unable to assist with repairs that are performed elsewhere.Sincerly[redacted]Service Director

To Whom It May Concern 
Ms. [redacted] stopped in at our Dealership on June 27, 2015 to
have a oil change performed.  We completed a lube oil and filter service
with a car wash. This took about 60 minutes. 
After we had finished the oil change Ms [redacted] left the
Dealership...

with her vehicle.  She than called back to the Dealership about
45 minutes later and informed us that she was on [redacted] and [redacted] shopping,
and that her turn signal was broken.  She stated that she was unable to
drive vehicle back to the Dealership.  At this time we sent a Service
Advisor and shuttle driver to go inspect her vehicle on 83 & Brown
deer.  Ms.  [redacted] rode back in the shuttle vehicle and the Service
Advisor was able to fasten the cruise control stalk there. The plastic snaps
came a loose.  The Advisor then drove vehicle back to the shop to
re-inspect.  Everything worked as it should.  This took less than 5
minutes.  
 
Ms. [redacted] was in good spirits when she took redelivery of
her vehicle.  And was happy it was handled right away. 
 I received a message on Thursday from Ms. [redacted] on
Thursday 7/2/2015.  She stated that she left me a earlier message. 
She was very upset.  I informed her that I had not received any message
earlier then 7/2.
I offered her a apology for not receiving a earlier
message.  She than informed me of what transpired last week
Saturday.  I asked if she had any issues with her vehicle.  She
stated no.  Everything is working as it should.  I offered another
apology for what transpired last week and that I will work with my staff to
make sure this never happens again. Sincerly  Mike E[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please be advised that contrary to what the business stated, we were scheduled to meet at 8am to which I arrived at 7:45am and waited until 8:10am before leaving. J.R. Amato did not show for our in person meeting. As a customer, that shows a blatant disregard for our concerns. As a business, you should strive to exceed expectations with each and every encounter. After all, you are in business for and because of your customers; period.
Regards,
[redacted]