Dear Ms*** *** We are writing you in response to your letter dated July 13, addressed to Mediajist.com (the "Website") c/o Allbeon Media LLC (the "Company") in regards to the complaint filed by Ms*** ** *** (the "Complainant"). Further to the copy of the complaint,
the Complainant is claiming that she never signfor the services and she never received a refund for the fee charged to her payment method. We would like to start by apologizing for the delay in responding. The Company takes all forms of customer complaints very serious and attempts to respond and resolve any issues in a timely mannerThe Company, owns and operates the Website, an eCommerce business that provides its customers with access to an online library of digital content (specifically eBooks and Audiobooks)The Company has partnered with a number of large content providers, whereby it has been granted the rights to over million titlesThe Company has invested a great deal of energy in building its library base, tailoring its offering to the needs of its customers and improving its customer service support. In an attempt to screen out possible fraudulent charges, prior to an account being open, a transaction being accepted or a payment method being charged, the details provided by a customer go through a rigorous verification process. According to the customer service records, the Complainant signfor the services on June 12, As per the Company's detailed customer service records, the Complainant called the customer service department and spoke with a customer service representative on June 13, On the call, the Complainant confirmed that all of the information provided at the time of signiwas accurate and indicated that she wanted to cancel her account and requested a refundFurther to our customer service records the refund was issued on June, Please, note that according to customer service records, the Complainant was informed that the processing may take several business days. The Company continuously strives to ensure that its customers are fully satisfied with its services and strives to provide its customer with the highest level of customer service and support. The Company remains available should the Complainant have any further questions or require any further information. Additionally, should you have any additional questions or require any supporting documentation, please do not hesitate to contact the undersignedRespectfully, *** *** Legal Counsel
Dear Ms*** *** We are writing you in response to your letter dated July 13, addressed to Mediajist.com (the "Website") c/o Allbeon Media LLC (the "Company") in regards to the complaint filed by Ms*** ** *** (the "Complainant"). Further to the copy of the complaint,
the Complainant is claiming that she never signfor the services and she never received a refund for the fee charged to her payment method. We would like to start by apologizing for the delay in responding. The Company takes all forms of customer complaints very serious and attempts to respond and resolve any issues in a timely mannerThe Company, owns and operates the Website, an eCommerce business that provides its customers with access to an online library of digital content (specifically eBooks and Audiobooks)The Company has partnered with a number of large content providers, whereby it has been granted the rights to over million titlesThe Company has invested a great deal of energy in building its library base, tailoring its offering to the needs of its customers and improving its customer service support. In an attempt to screen out possible fraudulent charges, prior to an account being open, a transaction being accepted or a payment method being charged, the details provided by a customer go through a rigorous verification process. According to the customer service records, the Complainant signfor the services on June 12, As per the Company's detailed customer service records, the Complainant called the customer service department and spoke with a customer service representative on June 13, On the call, the Complainant confirmed that all of the information provided at the time of signiwas accurate and indicated that she wanted to cancel her account and requested a refundFurther to our customer service records the refund was issued on June, Please, note that according to customer service records, the Complainant was informed that the processing may take several business days. The Company continuously strives to ensure that its customers are fully satisfied with its services and strives to provide its customer with the highest level of customer service and support. The Company remains available should the Complainant have any further questions or require any further information. Additionally, should you have any additional questions or require any supporting documentation, please do not hesitate to contact the undersignedRespectfully, *** *** Legal Counsel