Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: · Since the event is RAIN OR SHINE, every single year, HOTshould be responsible to plan ahead for RAIN OR SHINE in order to be able to deliver what was advertisedI am not satisfied with the “surprise guests” as we did not pay for surprises; we paid for what was advertisedTo you it may just be "one" performer but to a true and loyal fan that was the entire show· I understand that each year the show is scheduled for a specific amount of timeHowever, we did not enjoy “all the performances” because there were performers missingI also understand that there are fans that travel via public transportation, but there are also fans that travel by their own transportation like meAn announcement should have been made at the stadium that those using public transportation are recommended to leave to not be strandedWhile those who have their own transportation can continue to enjoy “all” the performances including advertised [redacted] · The way the entire show was handled was extremely upsetting, rude, and not a way to treat consumersMy friends and I, like many others, have been consumers of this event for several years and deserve much more respect than thisAll these responses are delivered with smart remarks that are uncalled forThe “closing” of the event was rude not just to the people who spent their hard earned money but also to the performers who were literally cut off in the middle of performingI know I deserve partial refund, even though the main event did go on, but the main event did not deliverI too am sorry that this was such a disappointment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Thank you for your email regarding your Summer Jam experienceWe at HOT work all year to bring you a very special Hip Hop event, and completely understand and share your disappointment that this year’s show wasn’t as perfect as we’d like it to beWhile many fans have expressed what a great night it was, we know that was not the case for many others, and want to ensure you, we hear you!• The severe weather that came through the area made it impossible to safely host our free Festival Village showThe decision to cancel was tough, but safety for everyone is top priorityJust the day before Summer Jam, people at a different outdoor concert were struck by lightning and injured; no one wants a repeat of that! • HOT participated in several safety briefings throughout the day with the NJ State Police, [redacted] Stadium officials, and weather expertsFrom those meetings, it was decided that the building would be safe to open at 8:30PMThankfully, the storm passed before then, so gates were able to open a bit earlier, but it took approximately hours to get everyone inside in a calm and orderly manner.• The change in the schedule also affected the performers’ availability, as some had times they had to leave by to catch flights or to host other engagementsLuckily, we were also able to pick up some extra surprise guests, including [redacted] ***, which made for some special and unannounced performancesWe understand there may have been one act you wanted to see most, but hope the extra special guests helped make up for that.• Each year, the show is scheduled for a specific amount of timeWith the late start, the show ran as late as it possibly could for you to enjoy all of the performancesUnfortunately, the stadium did impose a 1:20am stop time to ensure that fans traveling via NJ Transit would not be stranded, as the last train was departing minutes laterThe train announcement was posted online and via social media, but considering many people experience sparse service and draining cell phone batteries at a concert, risking they did not see the advisement was not one officials wanted to chance.• The show is rain or shine; since the main event did go on, albeit delayed, refunds are not available• HOT and all of Emmis take Summer Jam extremely personally and rest assured your comments have been shared with our entire team, all the way up to head management• We apologize if any part of the day disappointed you, but please know we appreciate you and your continued support for Summer Jam and HOT
After issues receiving *** *** W9, it has been successfully received, she has been contacted and her $check has been put through to processWe expect the check from our corporate offices within 1-weeks and will follow up with her via phone as soon as it is in and ready for pick up
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
· Since the event is RAIN OR SHINE, every single year, HOT97 should be responsible to plan ahead for RAIN OR SHINE in order to be able to deliver what was advertised. I am not satisfied with the “surprise guests” as we did not pay for surprises; we paid for what was advertised. To you it may just be "one" performer but to a true and loyal fan that was the entire show. · I understand that each year the show is scheduled for a specific amount of time. However, we did not enjoy “all the performances” because there were performers missing. I also understand that there are fans that travel via public transportation, but there are also fans that travel by their own transportation like me. An announcement should have been made at the stadium that those using public transportation are recommended to leave to not be stranded. While those who have their own transportation can continue to enjoy “all” the performances including advertised [redacted]. · The way the entire show was handled was extremely upsetting, rude, and not a way to treat consumers. My friends and I, like many others, have been consumers of this event for several years and deserve much more respect than this. All these responses are delivered with smart remarks that are uncalled for. The “closing” of the event was rude not just to the people who spent their hard earned money but also to the performers who were literally cut off in the middle of performing. I know I deserve partial refund, even though the main event did go on, but the main event did not deliver. I too am sorry that this was such a disappointment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for your email regarding your Summer Jam experience. We at HOT 97 work all year to bring you a very special Hip Hop event, and completely understand and share your disappointment that this year’s show wasn’t as perfect as we’d like it to be. While many fans have expressed what a great...
night it was, we know that was not the case for many others, and want to ensure you, we hear you!• The severe weather that came through the area made it impossible to safely host our free Festival Village show. The decision to cancel was tough, but safety for everyone is top priority. Just the day before Summer Jam, 72 people at a different outdoor concert were struck by lightning and injured; no one wants a repeat of that! • HOT 97 participated in several safety briefings throughout the day with the NJ State Police, [redacted] Stadium officials, and weather experts. From those meetings, it was decided that the building would be safe to open at 8:30PM. Thankfully, the storm passed before then, so gates were able to open a bit earlier, but it took approximately 2 hours to get everyone inside in a calm and orderly manner.• The change in the schedule also affected the performers’ availability, as some had times they had to leave by to catch flights or to host other engagements. Luckily, we were also able to pick up some extra surprise guests, including [redacted], which made for some special and unannounced performances. We understand there may have been one act you wanted to see most, but hope the extra special guests helped make up for that.• Each year, the show is scheduled for a specific amount of time. With the late start, the show ran as late as it possibly could for you to enjoy all of the performances. Unfortunately, the stadium did impose a 1:20am stop time to ensure that fans traveling via NJ Transit would not be stranded, as the last train was departing 20 minutes later. The train announcement was posted online and via social media, but considering many people experience sparse service and draining cell phone batteries at a concert, risking they did not see the advisement was not one officials wanted to chance.• The show is rain or shine; since the main event did go on, albeit delayed, refunds are not available. • HOT 97 and all of Emmis take Summer Jam extremely personally and rest assured your comments have been shared with our entire team, all the way up to head management. • We apologize if any part of the day disappointed you, but please know we appreciate you and your continued support for Summer Jam and HOT 97.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: · Since the event is RAIN OR SHINE, every single year, HOTshould be responsible to plan ahead for RAIN OR SHINE in order to be able to deliver what was advertisedI am not satisfied with the “surprise guests” as we did not pay for surprises; we paid for what was advertisedTo you it may just be "one" performer but to a true and loyal fan that was the entire show· I understand that each year the show is scheduled for a specific amount of timeHowever, we did not enjoy “all the performances” because there were performers missingI also understand that there are fans that travel via public transportation, but there are also fans that travel by their own transportation like meAn announcement should have been made at the stadium that those using public transportation are recommended to leave to not be strandedWhile those who have their own transportation can continue to enjoy “all” the performances including advertised [redacted] · The way the entire show was handled was extremely upsetting, rude, and not a way to treat consumersMy friends and I, like many others, have been consumers of this event for several years and deserve much more respect than thisAll these responses are delivered with smart remarks that are uncalled forThe “closing” of the event was rude not just to the people who spent their hard earned money but also to the performers who were literally cut off in the middle of performingI know I deserve partial refund, even though the main event did go on, but the main event did not deliverI too am sorry that this was such a disappointment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Thank you for your email regarding your Summer Jam experienceWe at HOT work all year to bring you a very special Hip Hop event, and completely understand and share your disappointment that this year’s show wasn’t as perfect as we’d like it to beWhile many fans have expressed what a great night it was, we know that was not the case for many others, and want to ensure you, we hear you!• The severe weather that came through the area made it impossible to safely host our free Festival Village showThe decision to cancel was tough, but safety for everyone is top priorityJust the day before Summer Jam, people at a different outdoor concert were struck by lightning and injured; no one wants a repeat of that! • HOT participated in several safety briefings throughout the day with the NJ State Police, [redacted] Stadium officials, and weather expertsFrom those meetings, it was decided that the building would be safe to open at 8:30PMThankfully, the storm passed before then, so gates were able to open a bit earlier, but it took approximately hours to get everyone inside in a calm and orderly manner.• The change in the schedule also affected the performers’ availability, as some had times they had to leave by to catch flights or to host other engagementsLuckily, we were also able to pick up some extra surprise guests, including [redacted] ***, which made for some special and unannounced performancesWe understand there may have been one act you wanted to see most, but hope the extra special guests helped make up for that.• Each year, the show is scheduled for a specific amount of timeWith the late start, the show ran as late as it possibly could for you to enjoy all of the performancesUnfortunately, the stadium did impose a 1:20am stop time to ensure that fans traveling via NJ Transit would not be stranded, as the last train was departing minutes laterThe train announcement was posted online and via social media, but considering many people experience sparse service and draining cell phone batteries at a concert, risking they did not see the advisement was not one officials wanted to chance.• The show is rain or shine; since the main event did go on, albeit delayed, refunds are not available• HOT and all of Emmis take Summer Jam extremely personally and rest assured your comments have been shared with our entire team, all the way up to head management• We apologize if any part of the day disappointed you, but please know we appreciate you and your continued support for Summer Jam and HOT
Revdex.com:At this time, I have not been contacted by Hot regarding complaint ID [redacted] .Sincerely, [redacted]
After issues receiving *** *** W9, it has been successfully received, she has been contacted and her $check has been put through to processWe expect the check from our corporate offices within 1-weeks and will follow up with her via phone as soon as it is in and ready for pick up
Revdex.com:At this time, I have not been contacted by Hot 97 regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
· Since the event is RAIN OR SHINE, every single year, HOT97 should be responsible to plan ahead for RAIN OR SHINE in order to be able to deliver what was advertised. I am not satisfied with the “surprise guests” as we did not pay for surprises; we paid for what was advertised. To you it may just be "one" performer but to a true and loyal fan that was the entire show. · I understand that each year the show is scheduled for a specific amount of time. However, we did not enjoy “all the performances” because there were performers missing. I also understand that there are fans that travel via public transportation, but there are also fans that travel by their own transportation like me. An announcement should have been made at the stadium that those using public transportation are recommended to leave to not be stranded. While those who have their own transportation can continue to enjoy “all” the performances including advertised [redacted]. · The way the entire show was handled was extremely upsetting, rude, and not a way to treat consumers. My friends and I, like many others, have been consumers of this event for several years and deserve much more respect than this. All these responses are delivered with smart remarks that are uncalled for. The “closing” of the event was rude not just to the people who spent their hard earned money but also to the performers who were literally cut off in the middle of performing. I know I deserve partial refund, even though the main event did go on, but the main event did not deliver. I too am sorry that this was such a disappointment.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for your email regarding your Summer Jam experience. We at HOT 97 work all year to bring you a very special Hip Hop event, and completely understand and share your disappointment that this year’s show wasn’t as perfect as we’d like it to be. While many fans have expressed what a great...
night it was, we know that was not the case for many others, and want to ensure you, we hear you!• The severe weather that came through the area made it impossible to safely host our free Festival Village show. The decision to cancel was tough, but safety for everyone is top priority. Just the day before Summer Jam, 72 people at a different outdoor concert were struck by lightning and injured; no one wants a repeat of that! • HOT 97 participated in several safety briefings throughout the day with the NJ State Police, [redacted] Stadium officials, and weather experts. From those meetings, it was decided that the building would be safe to open at 8:30PM. Thankfully, the storm passed before then, so gates were able to open a bit earlier, but it took approximately 2 hours to get everyone inside in a calm and orderly manner.• The change in the schedule also affected the performers’ availability, as some had times they had to leave by to catch flights or to host other engagements. Luckily, we were also able to pick up some extra surprise guests, including [redacted], which made for some special and unannounced performances. We understand there may have been one act you wanted to see most, but hope the extra special guests helped make up for that.• Each year, the show is scheduled for a specific amount of time. With the late start, the show ran as late as it possibly could for you to enjoy all of the performances. Unfortunately, the stadium did impose a 1:20am stop time to ensure that fans traveling via NJ Transit would not be stranded, as the last train was departing 20 minutes later. The train announcement was posted online and via social media, but considering many people experience sparse service and draining cell phone batteries at a concert, risking they did not see the advisement was not one officials wanted to chance.• The show is rain or shine; since the main event did go on, albeit delayed, refunds are not available. • HOT 97 and all of Emmis take Summer Jam extremely personally and rest assured your comments have been shared with our entire team, all the way up to head management. • We apologize if any part of the day disappointed you, but please know we appreciate you and your continued support for Summer Jam and HOT 97.